1. Cross-cultural adaptation and validation of the Physical Therapy Outpatient Satisfaction Survey in an Italian musculoskeletal population
- Author
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Paolo Pillastrini, Raffaella Piccarreta, Andrew A. Guccione, Francesca Bonetti, Daniele Ceron, Carla Vanti, Francesco Saverio Violante, Vanti C, Bonetti F, Ceron D, Piccarreta R, Violante FS, Guccione A, and Pillastrini P
- Subjects
Adult ,Cross-Cultural Comparison ,Male ,medicine.medical_specialty ,Psychometrics ,Adolescent ,Visual analogue scale ,Concurrent validity ,Population ,Outcome measures ,Young Adult ,Patient satisfaction ,Rheumatology ,Ambulatory care ,Cronbach's alpha ,Surveys and Questionnaires ,medicine ,Ambulatory Care ,Humans ,Orthopedics and Sports Medicine ,Musculoskeletal Diseases ,education ,Physical Therapy Modalities ,Aged ,education.field_of_study ,Measurement ,business.industry ,Construct validity ,Reproducibility of Results ,Middle Aged ,Italy ,Patient Satisfaction ,Physical therapy ,Female ,Self Report ,business ,Health care administration ,Research Article - Abstract
Background Although patient satisfaction is a relevant outcome measure for health care providers, few satisfaction questionnaires have been generally available to physical therapists or have been validated in an Italian population for use in the outpatient setting. The aim of this study was to translate, culturally adapt, and validate the Italian version of the Physical Therapy Outpatient Satisfaction Survey (PTOPS). Methods The Italian version of the PTOPS (PTOPS-I) was developed through forward-backward translation, review, and field-testing a pre-final version. The reliability of the final questionnaire was measured by internal consistency and test-retest stability at 7 days. Factor analysis was also used to explore construct validity. Concurrent validity was measured by comparing PTOPS-I with a 5-point Likert-type scale measure assessing the Global Perceived Effect (GPE) of the treatment and with a Visual Analogue Scale (VAS). Results 354 outpatients completed the PTOPS-I, and 56 took the re-test. The internal consistency (Cronbach’s alpha) of the original domains (Enhancers, Detractors, Location, and Cost) was 0.758 for Enhancers, 0.847 for Detractors, 0.885 for Location, and 0.706 for Cost. The test-retest stability (Intra-class Correlation Coefficients) was 0.769 for Enhancers, 0.893 for Detractors, 0.862 for Location, and 0.862 for Cost. The factor analysis of the Italian version revealed a structure into four domains, named Depersonalization, Inaccessibility, Ambience, and Cost. Concurrent validity with GPE was significantly demonstrated for all domains except Inaccessibility. Irrelevant or non-significant correlations were observed with VAS. Conclusion The PTOPS-I showed good psychometric properties. Its use can be suggested for Italian-speaking outpatients who receive physical therapy.
- Published
- 2013