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Size does not categorically determine the management of a library, but it will have a different impact on some aspects, especially because it will depend on the services it offers and the user population it addresses. The key is to find a balance between infrastructures, funding and staff in order to carry out their mission. Of these three elements, staff is the most crucial point, not so much in terms of its size but because of its involvement, motivation and training. [ABSTRACT FROM AUTHOR]

The evolution of the eBiblio service is analyzed in broad terms, from its start in 2014 to the end of 2020. This paper describes the management and functioning of the service and then, it analyzes how it became one of the most valuable services during the pandemic. [ABSTRACT FROM AUTHOR]

The management of user service has become a fundamental aspect in library management today. The essence of the current libraries is based on the relationship between people, specifically between those who provide services and those who make use of them. Thus, as user service is mainly a matter of communication, several aspects are analyzed: the communication skills needed for the professional librarian to offer an efficient quality service, the communication with dissatisfied users, user service in no face-to-face scenarios, the attention to users with special needs, as well as that provided in extraordinary situations, such as the one required by the ongoing health crisis. We conclude by offering some recommendations to provide an effective user service in libraries. [ABSTRACT FROM AUTHOR]

After an introduction where we briefly address the history of libraries in Seville since the sixteenth century, we address the present and future of the public libraries of Seville capital and their relationship with society. [ABSTRACT FROM AUTHOR]

El artículo discute un curso de formación para la Gestión de la servicio al usuario en las bibliotecas y pautas para una comunicación eficiente y de calidad con los usuarios de la biblioteca que ofrece la Asociación de Bibliotecarios de Andalucía. El artículo también analiza, Protocolos de acción para la reapertura de bibliotecas después de la pandemia Covid-19, programas sobre desarrollo sostenible de bibliotecas dentro de la agenda 2030.