Search

Avaya serves as a premium sponsor for this year's CCW event, and is set to moderate a fireside chat, host a client case study, and conduct booth demonstrations for its [...]

DENVER -- AVAYA ENGAGE 2024 -- At Avaya ENGAGE 2024, Afiniti, the leading provider of CX AI optimization solutions, will showcase their new eXperienceAI technology, alongside their partner Avaya, a [...]

TNS joins network of companies transforming customer engagement with solutions that leverage the capabilities of Avaya's leading cloud communications portfolio RESTON, Va. -- Transaction Network Services (TNS), a market leader [...]

Avaya Experience Platform and Avaya Cloud Office are recognized for transforming customer experience with scalable, cloud-delivered communications infrastructure and modernized contact center solutions MORRISTOWN, N.J. -- Avaya, a global leader [...]

MORRISTOWN, N.J. -- Avaya, a global leader in customer experience and communications solutions, today announced its presence at Enterprise Connect 2024, the leading conference for enterprise communications and customer experience [...]

NICE's best-in-class platform enables Carnival UK's mission to provide a frictionless guest experience HOBOKEN, N.J. -- NICE (Nasdaq: NICE) today announced that Carnival UK of the Carnival Corporation and PLC, [...]

SUNNYVALE, Calif. -- Zultys, a premier provider of omnichannel, unified communications, hosted business phone services, and premise-based communications systems, is thrilled to announce the appointment of Jon Leighton as the [...]

- Avaya executives highlight customer interest in AI-powered innovation, customer experience solutions, and Avaya's role in delivering Next-Generation 9-1-1 emergency services - - Avaya's momentum supported by a robust partner [...]

SAN FRANCISCO -- Next week at Avaya's ENGAGE Conference, Enterprise Conversational AI (ECAI) market leader Cognigy will be on hand to highlight the integration of its ECAI platform, Cognigy.AI, with [...]

Award-Winning TV Personality and Technology Expert, Katie Linendoll, Scheduled to Emcee MORRISTOWN, N.J. -- Avaya, a global leader in customer experience solutions to enhance and simplify communications and collaboration, today [...]

Support Services Teams Achieved a Perfect Customer Satisfaction (CSAT) Score in Field Technical Support and a 97% CSAT Score for Remote Support MORRISTOWN, N.J. -- Avaya, a global leader in [...]

Avaya Experience Platform recognized for enabling organizations to deliver exceptional customer experiences across all channels MORRISTOWN, N.J. -- Avaya, a global leader in solutions to enhance and simplify communications and [...]

Largest Dental Product Distributor in France Harmonizes Communications Solutions with Avaya Cloud Office[R] by RingCentral MORRISTOWN, N.J. -- Avaya, a global leader in solutions to enhance and simplify communications and [...]

Cloud-based communications and collaboration solution Avaya Cloud Office[R] by RingCentral recognized for its seamless, secure communication capabilities, validating its position as a leading provider in the market MORRISTOWN, N.J. -- [...]

MORRISTOWN, N.J. -- Avaya, a global leader in solutions to enhance and simplify communications and collaboration, through hybrid cloud deployments, transforms on-premises solutions for organizations and their contact centers so [...]

Iconic Contact Center Solution Provider Partners with the Market Leader in Conversational AI to Provide Unparalleled Customer Experiences DouSSELDORF, Germany & SAN FRANCISCO -- Cognigy, the market leader in Conversational [...]

CRN's 2023 Partner Program Guide honors Avaya for providing industry-leading value to partners and customers MORRISTOWN, N.J. -- Avaya, a global leader in solutions to enhance and simplify communications and [...]

MORRISTOWN, N.J. -- Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is providing Kettering Buccleuch Academy (KBA), a multi-age, all-through school located in Northamptonshire, UK, [...]

With AI-powered contact center to manage workloads, DHL Supply Chain sees double-digit increase in agent retention rate. ORLANDO, Fla. -- AVAYA ENGAGE 2021 - DHL Supply Chain, the world's leading [...]

Avaya Ecosystem Continues to Drive Better Business Outcomes for Organizations of all Kinds ORLANDO, Fla. -- AVAYA ENGAGE 2021 - Avaya (NYSE:AVYA), a global leader in solutions to enhance and [...]

Leading cloud communications service provider a platinum sponsor for Avaya's flagship user conference, transforming customer and employee experience with new platform innovations for $80B hybrid-work opportunity WALTHAM, Mass. -- NWN [...]

RALEIGH-DURHAM, N.C. -- Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that Carli Lloyd, Dr. Sian Proctor, Dr. Joseph Pine and [...]

RALEIGH-DURHAM, N.C. -- Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, and partner Infotrans Group, have created a composable solution for vaccine storage [...]

Avaya Ecosystem Will Help Customers Achieve Better Business Outcomes in the Experience Economy DUBAI, United Arab Emirates & RALEIGH-DURHAM, N.C. -- GITEX Technology Week-- Avaya (NYSE:AVYA), a global leader in [...]

NEW YORK -- MetLife, Inc. (NYSE: MET) announced today that its subsidiary, Metropolitan Life Insurance Company, entered into an agreement in the first quarter of 2021 to assume responsibility for [...]

Companies Expand Scale & Reach with Global Collaboration RALEIGH-DURHAM, N.C. -- Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced a strategic relationship [...]

Avaya OneCloud[TM] CCaaS earns Leader position in Aragon Research Globe[TM] for Intelligent Contact Center for 3rd Consecutive Year RALEIGH-DURHAM, N.C. -- Avaya (NYSE:AVYA), a global leader in solutions to enhance [...]

RALEIGH-DURHAM, N.C. -- Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been named a Leader in The Aragon Research Globe [...]

Avaya OneCloud[TM] for Service Cloud brings together calls, digital engagement and CRM application-provided people information to empower service agents- Providing Next-Gen Telephony and Powerful AI-Enhanced Customer Experiences with Flexible Migration [...]

Avaya OneCloud[TM] for Service Cloud brings together calls, digital engagement and CRM application-provided people information to empower service agents- Providing Next-Gen Telephony and Powerful AI-Enhanced Customer Experiences with Flexible Migration [...]

Deploying Avaya XCaaS in the hybrid cloud infrastructure provides on-premise resiliency with geo-redundant cloud data centers LITTLE ROCK, Ark. -- Windstream Enterprise (WE), a managed communications service provider, today unveiled [...]

Leading research firm ranks Avaya ahead of Cisco, Five9, 8x8, RingCentral and others RALEIGH-DURHAM, N.C. -- Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and [...]

Avaya Transforming Traditional Video Meetings with True Workstream Collaboration, Enabling Teams to Achieve Seamless Coordination and Productivity RALEIGH-DURHAM, N.C. -- Avaya (NYSE: AVYA), a global leader in solutions to enhance [...]

Connects voice, digital, and AI applications including Google, Nuance, Amazon, IBM Watson and BYO into a single user interface RALEIGH-DURHAM, N.C. -- Avaya (NYSE: AVYA), a global leader in solutions [...]

'Fastest growing technology conference' will highlight Avaya OneCloud[TM] innovation RALEIGH-DURHAM, N.C. -- Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, is providing Collision 2021conference [...]

Avaya highlights advancements in AI for cloud communications at NVIDIA GTC RALEIGH-DURHAM, N.C. -- Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, is providing [...]

RALEIGH-DURHAM, N.C. -- Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced new capabilities for Avaya Spaces, the modern workstream collaboration (WSC) [...]

Avaya OneCloud[TM] CCaaS Helps Increase Conversions by 60 percent and Care Plan Engagement by 80 percent RALEIGH-DURHAM, N.C. -- The COVID-19 pandemic exposed a looming crisis in healthcare accessibility that [...]

Avaya AI Virtual Agent Enhanced - the newest co-innovation with Google Cloud - now being adopted by customers worldwide RALEIGH-DURHAM, N.C. -- Avaya (NYSE: AVYA), a global leader in solutions [...]

RALEIGH-DURHAM, N.C. -- Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced an expansion of its artificial intelligence (AI)-powered customer experience capabilities [...]

CHICAGO & RALEIGH-DURHAM, N.C. -- TBI, the nation's leading technology brokerage firm, announces the addition of Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and [...]

Pindrop[R] Passport and Pindrop[R] Protect Products now rated 'Avaya Compliant,' compatible with Avaya OneCloud[TM] CCaaS solutions ATLANTA -- Pindrop, a pioneer in fraud detection and authentication, today announced that its [...]

Publicly listed organization, specializing in real estate and transportation, leverages 3CLogic to bridge gap between Avaya[R] on-premise system and ServiceNow[R] Customer Service Management platform. ROCKVILLE, Md. -- 3CLogic, the leading [...]

Additional New Capabilities Also Added to Power the 'Work From Anywhere' World as Organizations Continue to Rapidly Embrace Cloud Collaboration Solutions RALEIGH-DURHAM, N.C. -- Avaya (NYSE: AVYA), a global leader [...]

2/3 of U.S. businesses are rethinking how they work, 58 percent feel they are now able to hire a more distributed workforce RALEIGH-DURHAM, N.C. -- Avaya (NYSE: AVYA), a global [...]

SANTA CLARA, Calif. -- Avaya Holdings Corp. (NYSE: AVYA) ('Avaya') today announced that its wholly-owned subsidiary, Avaya Inc. (the 'Company') has closed its previously announced private offering (the 'offering') of [...]

SANTA CLARA, Calif. -- Avaya Holdings Corp. (NYSE: AVYA) ('Avaya') today announced that in response to strong demand its wholly-owned subsidiary, Avaya Inc. (the 'Company') has upsized its previously announced [...]

Avaya Identified for Contact Center Performance and Strategy in Aragon Research Globe[TM] for Intelligent Contact Center SANTA CLARA, Calif. -- Please replace the graphic with the accompanying corrected graphic. This [...]

Avaya Identified for Contact Center Performance and Strategy in Aragon Research Globe[TM] for Intelligent Contact Center SANTA CLARA, Calif. -- Avaya (NYSE:AVYA), a global leader in solutions to enhance and [...]

Talkdesk Boost for Business Continuity neutralizes the impact of natural disasters on support operations with fast and easy transitions from on-premises to cloud contact center solutions * Contact centers are [...]