12 results on '"Call centre"'
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2. The Effect of Customer Service Encounters on Job Satisfaction and Emotional Exhaustion
3. Call to Arms? Collective and Individual Responses to Call Centre Labour Management
4. All Talk But No Voice: Non-union Employee Representation in Call Centre Work
5. A Female Ghetto? Women’s Careers in Telephone Call Centres
6. Professionals at Work: A Study of Autonomy and Skill Utilization in Nurse Call Centres in England and Canada
7. Keeping Up Appearances: Recruitment, Skills and Normative Control in Call Centres
8. Tensions and Variations in Call Centre Management Strategies
9. Managing Client, Employee and Customer Relations: Constrained Strategic Choice in the Management of Human Resources in a Commercial Call Centre
10. The Viability of Alternative Call Centre Production Models
11. Call Centre HRM and Performance Outcomes: Does Workplace Governance Matter?
12. Introduction: The Nature and Management of Call Centre Work
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