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This paper takes as a basis the existence of an Informatics Technological Centre, implanted in a Research Complex, which is based on an architecture of agents and provides users with updated information, mechanisms of alerts and ease in finding information with a proactive behavior. Despite all these facilities provided, this Technological Observatory has lacks of functionalities for monitoring trends and indicators related to research topics. It is proposed to use Business Intelligence elements, such as dashboards, plus social modeling approach and i* to model the Observatory with new functionality to improve support decision making. As a result i* models are obtained where Technological Observatory requirements following a goal-oriented approach are captured. In these models the actors, goals, tasks and resources needed to incorporate elements of the dashboards in the Technology Centre are incorporated following an architecture of agents. [ABSTRACT FROM AUTHOR]