1. A Sisyphean task of qualifying for digital citizenship? The precarious learning processes of disadvantaged migrant women in the context of inordinate expectations.
- Author
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Buchert, Ulla
- Subjects
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PUBLIC services , *FINNISH language , *PUBLIC administration , *SEMI-structured interviews , *CITIZENSHIP , *ORGANIZATIONAL citizenship behavior - Abstract
Contemporary states aiming to increase cost-effectiveness in public services through digitalisation advocate for digital citizenship. All citizens are expected to become fluent users of digital public services despite their varying circumstances. This study explores this issue for migrant women in Finland acquiring essential skills for digital citizenship: digital proficiency, fluency in the Finnish language, and understanding public administration. Using semi-structured interviews with structurally disadvantaged migrant women (N = 22), I analyse each skill acquisition as a complex temporal process. The analysis reveals that acquiring digital citizenship skills can be a prolonged process influenced by multiple temporal orders originating from both individual circumstances and external processes. Despite the investments made in acquiring these skills, citizens may remain unqualified. In conclusion, states that emphasize digital citizenship skills may assign structurally disadvantaged people a Sisyphean task, thereby leading to the narrowing of the realization of their citizen rights and, consequently, their citizenship. [ABSTRACT FROM AUTHOR]
- Published
- 2024
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