1. Chemotherapy Education: An Interprofessional Approach to Standardizing Processes and Improving Nurse and Patient Satisfaction
- Author
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Kelly A. Hirko, Mark Wagner, Rebecca Gallegos, Laurie Patrick, Julie Comfort, Aimee Cloud, Amanda Kogelman, Kristina Robideau, and Melanie Olson
- Subjects
Male ,Michigan ,Nursing staff ,Quality management ,Standardization ,Antineoplastic Agents ,Job Satisfaction ,03 medical and health sciences ,0302 clinical medicine ,Patient satisfaction ,Drug Therapy ,Patient Education as Topic ,Nursing ,Neoplasms ,Surveys and Questionnaires ,Humans ,Medicine ,Interprofessional teamwork ,030504 nursing ,business.industry ,Oncology Nursing ,Nurse educator ,Quality Improvement ,Patient Satisfaction ,030220 oncology & carcinogenesis ,Anxiety ,Female ,medicine.symptom ,0305 other medical science ,business ,Patient education - Abstract
Background A lack of standardization in chemotherapy patient education practices can lead to decreased efficiency and satisfaction for nurse educators and uncertainty and anxiety for patients. Objectives The goal was to determine whether standardizing chemotherapy education practices improved nurse and patient satisfaction. Methods An interprofessional team was formed to standardize the chemotherapy education process and reduce variation in teaching. Anonymous, self-administered questionnaires assessed satisfaction in chemotherapy education among nurses and patients pre- and postimplementation. Findings Significant improvement in nursing staff satisfaction postimplementation was observed across all individual construct measures, with the average overall score increasing from 3.4 to 4.3. Patient satisfaction scores were high in the pre- and postimplementation phases (average overall score of 4.3 and 4.1, respectively).
- Published
- 2019
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