1. MANAGEMENTUL RELAŢIEI FARMACIE COMUNITARĂ - DEPOZIT DE MEDICAMENTE.
- Author
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Pop, Dorina and Polinicencu, Constantin
- Subjects
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WAREHOUSES , *DRUGS , *MEDICINE , *PHARMACY , *DRUGSTORES , *SERVICE industries , *CUSTOMER relations , *ORDER management systems , *DELIVERY of goods -- Management - Abstract
The paper examines the relationships established between community pharmacies and medicine warehouses in order to improve them. The study included community pharmacies in three counties: Bihor, Salaj and Maramureş. As a working method, I used the questionnaire. The questions referred to the number of medicine warehouses which collaborate with pharmacies, to the commercial terms they offer the pharmacies, to the time limit ordered products are delivered, to the positive and negative aspects of the services offered by the warehouses, and to the criteria on which the cooperation of a pharmacy with a medicine warehouse depend on. The answers to the questionnaires allowed an evaluation of the services offered to pharmacies and a review of the reasons for the choice of a warehouse by a pharmacy. A classification of the medicine warehouses was established after the feedback from the questionnaire, both in terms of procurement value and the satisfaction provided by the collaboration, the Relad, Farmexim, Mediplus and Europharm warehouses being at the very top of the warehouse list. [ABSTRACT FROM AUTHOR]
- Published
- 2010