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• Generalized fractional calculus. • Prabhakar fractional calculus. • Cole–Cole relaxation. We investigate a possibility to describe the non-Debye relaxation processes using the Volterra-type equations with kernels given by the Prabhakar functions with the upper parameter ν being negative. Proposed integro-differential equations mimic the fading memory effects and are explicitly solved using the umbral calculus and the Laplace transform methods. Both approaches lead to the same results valid for admissible domain of the parameters α, μ and ν characterizing the Prabhakar function. For the special case α ∈ (0, 1], μ = 0 and ν = − 1 we recover the Cole-Cole model, in general having a residual polarization. We also show that our scheme gives results equivalent to those obtained using the stochastic approach to relaxation phenomena merged with integral equations involving kernels given by the Prabhakar functions with the positive upper parameter. [ABSTRACT FROM AUTHOR]