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Motivated by some real stochastic service systems, we study a feedback retrial queue with customer balking and unreliable servers (servers subject to breakdowns). A customer will either join a retrial orbit or balk if all servers are busy upon his arrival. After a service completion, the customer either leave the system or enter the retrial group again for additional service. The customer who is interrupted by the server failure will be served by another server if available; otherwise, he will be contacted later and treated as leaving the system. We use a quasi-birth-and-death process to analyze this system with almost all possible uncertain factors and derive major performance measures of the system. We also develop a cost function determining the optimal parameter settings of the system under the stability condition. Probabilistic Global Search Lausanne approach is employed in solving the optimization issue. The effects of parameters on performance measures of the system are examined numerically. Finally, we discuss the application of the model in the telephone medical consulting service system. [ABSTRACT FROM AUTHOR]

We consider the distributions of operating characteristics of an M[x]/G/1 queue under vacation policies, where the first customer of each busy period receives an exceptional service. When all the customers are served in the system exhaustively, the server deactivates and operates one of two vacation policies: (1) multiple vacation policy and (2) single vacation policy. We develop the performance measures for both systems. Finally, some numerical illustrations are also given. These two vacation models have potential applications in day-to-day life, such as post offices, banks, hospitals, etc. [ABSTRACT FROM AUTHOR]

This article we study the statistical inferences of an availability system with imperfect coverage. The time-to-failure and time-to-repair of the active and standby components are assumed to be exponential and general distribution, respectively. Assume that the coverage factor is the same for an active-component failure as that for a standby-component failure. Firstly, we propose a consistent and asymptotically normal (CAN) estimator of availability for such repairable system. Based on the CAN estimator of the system availability, interval estimation and testing (hypothesis) are performed. To implement the simulation inference for the system availability, we adopt two repair-time distributions, such as lognormal and Weibull distribution, in which three types of Weibull distribution are considered according to the shape parameter β. The component holds the decreasing repair rate (DRR), constant repair rate (CRR), and increasing repair rate (IRR) if β < 1, β = 1, and β > 1, respectively. Finally, all simulation results are displayed by appropriate tables and curves for understanding performance of the statistical inference procedures presented in this article. [ABSTRACT FROM AUTHOR]