1. Automated Welfare Client-Tracking and Service Integration: The Political Economy of Computing.
- Author
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Kling, Rob and Morgan, H.
- Subjects
- *
MANAGEMENT information systems , *INFORMATION storage & retrieval systems , *INFORMATION resources management , *STRATEGIC information system , *DECISION support systems , *INFORMATION resources - Abstract
The impacts of an automated client-tracking system on the clients, caseworkers, administrators, and operations of the welfare agencies that use it are reported. The major impact of this system was to enhance the administrative attractiveness of the using agencies in the eyes of hinders rather than to increase their internal administrative efficiency. This impact is a joint product of both the technical features of the computer-based system and of the organizational demands placed upon different agencies, administrators, and caseworkers. It illustrates the way "successful" automated information systems fit the political economies of the groups that use them. [ABSTRACT FROM AUTHOR]
- Published
- 1978
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