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The article presents information on various public access computer software management tools for use in libraries. The Web is very popular with library patrons. As a result, they will attempt to use every available computer for general Web access. Sometimes, these can be computers designated for online catalogs or licensed database use only. Public Web Browser (PWB) from TeamSoftware Solutions controls Web browser sessions. PWB replaces the Internet Explorer interface with an interface that is highly configurable. It allows users to specify sites that can or cannot be accessed via the browser. Running anti-spyware software on a system for the first time can be an enlightening experience. Free anti-spyware software can be downloaded from several sites. Microsoft has developed a patch management tool called Software Update Services. It is used to deploy critical Windows updates throughout the library. Meanwhile, EnvisionWare's PC Reservation software controls patron access to public access computers. It can work to authenticate patrons prior to granting access to computer. It can be configured for use in a patron self-service mode or a staff-managed mode. It even supports making reservations via the Web or telephone.

The article discusses the management of public access computers in libraries. Many of the problems that have risen with the use of technology in the library are actually not new problems. The twist in public access computer management is that computers are capable of doing so much that it is difficult to restrict their use to only library-related functions. A computer that can access the library's online catalog on the Web can also be used to access personal e-mail, download music for a user's private collection, or play games. The struggle of library employees in the U.S. to allocate their computer resources fairly has not gone unnoticed by the general public. Librarians who were early pioneers in bringing information technology to the end user shared their experiences and frustrations through the Public Access Computer System mailing list. While there are some technological solutions to help libraries manage public access computers, the larger problem will remain. There will always be irate patrons unhappy with library computer access policies and procedures. At the end of the day, the best solution may be some library humor. A comprehensive source of library-related humor is the Laugh'n'Links section of the Laughing Librarian Web site.