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The residents of King Country, Washington, who turn to the justice system for help face many challenges. They must overcome barriers linked to information and legal literacy, economic limits, and access to computers and the Internet. There's been an explosion of available resources on the Web, but many come to the King County Law Library for help because they do not have Internet access at home. In Washington, county law libraries derive their authority from the state Legislature and operate as special districts. As a public law library, we provide access to legal information to judges, government officials, attorneys, and members of the general public.We believed that opening a training center would accomplish a number of goals and objectives, including fulfilling goals in the library's strategic and technological plans to enhance the role of the library's staff as teachers and trainers, to provide a setting for formal and informal learning opportunities geared to the needs of self-represented litigants, and to make the resources of the library's Web site available for patrons to use in-house as well as from remote locations.

Discusses ways to increase the usability of a library's web site. Criteria that make a library web site more usable; General information web sites that are a good place to start learning the basics of web site usability; Customer satisfaction that increases with improved web site usability; Usability standards that also mean making a library web site accessible for patrons with disabilities.