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Start Over Author "Schaffer, Alan" Journal dealerscope: the business of ce retailing
3 results on '"Schaffer, Alan"'

1. Refunds, Returns and Reality

Author

Schaffer, Alan

Subjects
Customer satisfaction -- Management, Business, Computers and office automation industries, Electronics and electrical industries
Abstract

Years ago, when I first started, a customer was always quick to say whenever there was an issue, 'What happened to, `the customer's always right?' Back then, customers seemed a [...]

Published
2000

2. A Bit of Retail Folklore

Author

Schaffer, Alan

Subjects
Business, Computers and office automation industries, Electronics and electrical industries
Abstract

I would like to share my all-time favorite story of Retail Folklore. I must confess, I did not bear witness to this, but the image of this story as it [...]

Published
2000

3. Subtracting Value

Author

Schaffer, Alan

Subjects
Consumer electronics -- Marketing, Consumer electronics industry -- Marketing, Business, Computers and office automation industries, Electronics and electrical industries
Abstract

Many new, digital products from all product categories are now reaching retailers, with more new and exciting technology emerging than I can ever remember. Digital technologies are cross pollinating all [...]

Published
2000

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