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Despite their public image, libraries have always been based more on the services provided than on the collection, which is only a tool for the service. Therefore, library services should be the basis for libraries' development and survival. The design of those services must be based on the needs of their users, who are the reason why libraries exist. As a matter of fact, the entire library should be addressed to the users, offering services that cover the needs of the broadest possible target population. Technologies that have brought about disruptive change in the model of the library can be also helpful to this purpose. [ABSTRACT FROM AUTHOR]

Innovative Interfaces Inc., III, maker of the Innopac Millennium integrated system for public libraries, has introduced new products that are primarily related to user access to opac and to library services via handheld devices (cellphone, PDA, etc.). There are also new tools to strengthen and facilitate user participation through opac and to provide more flexibility in service delivery and communication between the user community and library personnel. [ABSTRACT FROM AUTHOR]

A user-centred public library must focus its innovation in ways that will attract and satisfy users, building user loyalty. This relates not only to technological innovation but also to the development of new services. Based on this concept, we briefly describe the experience of launching innovative services in the Biblioteca Regional de Murcia (Murcia Regional Library). [ABSTRACT FROM AUTHOR]