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The Commission's press and communication service plays a central role in the EU's dealings with news organizations. However, following the fall of the Santer Commission, even the service's own press officials admitted the organization was failing and constantly on the defensive against an increasingly hostile media. It was in this context that Santer's successor, former Commission president Romano Prodi, pledged radical reform, making the goal of a modern and professional' press service a priority. The Prodi Commission concluded that it needed a much more positive and proactive way of working. At a time when the Barroso Commission is proposing its own programme of change in communication policy, this article assesses the inheritance that the Prodi reforms left behind, with particular reference to their impact as seen by journalists from one of the member states in which traditionally it has been most difficult to communicate a positive image of the EU. [ABSTRACT FROM AUTHOR]