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• Investigate a novel TrFBWM to yield the TrF criteria weights. • Develop the TrFZSG to rank the alternatives. • Propose a TrF-BWM-ZSG by fusinging the BWM and ZSG. This paper investigates a hybrid emergency decision-making (EDM) method called TrF-BWM-ZSG by combining the BWM (best-worst method) and ZSG (zero-sum game) in trapezoidal fuzzy (TrF) environment. Firstly, this paper defines the entropy and similarity for trapezoidal fuzzy numbers (TrFNs). Based on the entropy and similarity measures, a bi-objective programming model is constructed to distribute the weights for experts. Then, based on the multiplicative consistent trapezoidal fuzzy reference comparisons (TrFRCs), a novel TrFBWM is investigated to yield the TrF criteria weights. This novel TrFBWM highlights two innovations: (i) A crisp goal programming weight-determining model is constructed by using the multiplicative consistent TrFRCs; (ii) A reasonable consistency ratio is defined, in which the consistency index is determined according to the consistent transitivity of TrFRCs. Afterwards, the TrFZSG is developed to achieve the alternatives' ranking order by extending the classical ZSG into TrF environment. Lastly, the availability of the TrF-BWM-ZSG is corroborated through a real EDM case of Henan rainstorm disaster. The advantages of the TrF-BWM-ZSG are manifested by several valuable comparisons. Some desirable results derived by the TrF-BWM-ZSG are received: (i) The optimal alternative selected by the proposed TrF-BWM-ZSG suits the actual rescue situation; (ii) The proposed TrF-BWM-ZSG owns high generality since TrFN can reduce to crisp number, interval and triangular fuzzy number; (iii) The developed novel TrFBWM is helpful to preserve more inherent information of TrFNs. [ABSTRACT FROM AUTHOR]