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This paper develops a scale that measures the perceived service quality of hospitals during a pandemic. To develop the scale, data from 206 respondents from India, was subjected to exploratory and confirmatory factor analysis. The newly developed scale was named PAND-SERVQUAL, which includes factors namely, assistance, facility & layout, trust, empathy, promptness, and knowledge. The resulting scale is likely to be useful for researchers exploring service quality research and health care quality as well. Findings will facilitate understanding patient's expectations regarding the service quality of hospitals during a pandemic. Supplemental data for this article is available online at https://doi.org/10.1080/00185868.2021.1939827. [ABSTRACT FROM AUTHOR]

The Coronavirus disease 2019 (COVID-19) pandemic has necessitated medical centers across the world to deliver healthcare through telemedicine. We discuss the adoption, delivery of telemedicine services at a tertiary care center and patient satisfaction involving 456 patients in south India. Most respondents had sought telemedicine care at the department of Medicine (16.23%). The maximum satisfaction was reported by patients in OBG (100%). The responses were generally positive across all the age groups. The paper offers insights on best practices adopted at the center, lessons learnt, and provides recommendations for health care systems offering telemedicine during COVID-19 times. [ABSTRACT FROM AUTHOR]

The novel corona virus has reached the pandemic levels since March 2020. This has exerted tremendous pressure on existing infrastructure. Amenities related to quarantine and isolation are new norms in healthcare set-ups all over the world. The present study helps to understand the guidelines needed to change the current available infrastructural resources of essential departments in addition to forecasting and organizing the infrastructure required to cater the special needs of the COVID-19 patients without compromising the smooth functioning of the healthcare facility and not risking the safety of the health care professionals delivering it. [ABSTRACT FROM AUTHOR]