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The article provides tips on how libraries can provide services for both new users and nonusers. Libraries are advised to identify nonusers and to find out what is preventing nonusers using library services by conducting community-wide surveys. The article suggests libraries to invite a particular group being underserved to join a focus group.

The article discusses the integrated advisory service defined as a way of providing advisory services to library users that includes all various formats and media while staying focused around a genre. Topics discussed include the need for whole collection advisors to read, listen and watch widely and the different ways for promoting whole-collection advisory services to the public such as asking patrons open-ended questions as an effective conversation starter.

The article discusses how Niles-Maine Public Library District, Oak Park Public Library, and Kankakee Public Library in Library bring Hamiltunes program to their patrons. Topics mentioned include the move to market the event at Niles-Maine as costumes-optional karaoke, collaboration of librarians Genevieve Grove and Shelley Harris for Hamiltunes sing-along at Oak Park, and selection of performers by lottery for the Hamiltunes program at Kankakee.

The author reflects on the use of technology in libraries and the challenges it may bring to patrons' use of library services. The author, who works with her library's website and web-based platforms, discusses access to digital services. Topics include concerns over how libraries should offer patrons technological access to digital content, the role of electronic books, and the rules of library science created by librarian Shiyali Ramamrita Ranganathan.

The article discusses subjective perspectives of people and the ways in which they impact the value of library services differently in the eyes of patrons and library staff. The author comments on the use of kickstools to allow patrons access books on higher shelves, as well as the ways in which the various tasks of library staff, such as cataloging, appear differently to patrons.

In this article the author discusses how to become a library advocate in Illinois. The author is critical on the role of library to various users such as the successful reading habits of children and the patron who searched for a job using the library as a resource and then found a job. Furthermore, the services offered at the Illinois Library Association Legislative Network to become an advocate for libraries are also discussed.

The article discusses the mission of libraries to give their patrons unfettered information access to patrons. The author discusses the importance of intellectual freedom in libraries. Topics include libraries' use of a self-service program whereby patrons request open holds, or the ability for patrons to access their own items on hold, the American Library Association's (ALA) 2011 policies on open holds, and the use of an integrated library system (ILS) to ensure patron privacy.

The article reports on the increase number of library users since the opening of the new 57,500 square-foot Tinley Park Public Library in Illinois on September 4, 2004. The number of users for the year 2006 to 2007 are projected to surpass those of last year by 7 percent. Patrons like the services they discovered in the new library.