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In 2020, Libraries and Cultural Resources (LCR) at the University of Calgary used Qualtrics XM to design and pilot a point-of-use survey to collect user feedback on the usability of our implementation of Primo, Ex Libris's web-scale discovery service. Over a two-week period, users were presented with the pop-up survey while searching and asked to provide feedback. This article summarizes how we designed and implemented this point-of-use survey and the lessons learned from this project. [ABSTRACT FROM AUTHOR]

In the spring of 2020, as post-secondary institutions and libraries were adapting to the COVID-19 pandemic, Libraries and Cultural Resources at the University of Calgary rapidly implemented Ex Libris' reading list solution Leganto to support the necessary move to online teaching and learning. This article describes the rapid implementation process and changes to our reserve reading list service and policies, reviews the status of the implementation to date and presents key takeaways which will be helpful for other libraries considering implementing an online reading list management system or other systems on a rapid timeline. Overall, rapid implementation allowed us to meet our immediate need to support online teaching and learning; however, long term successful adoption of this tool will require additional configuration, engagement, and support. [ABSTRACT FROM AUTHOR]