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Home delivery, as a flow of goods between the company and the consumer (B2C) at the end of the supply chain ("last mile"), can be realized by the manufacturer, retailer or third party (logistics provider, crowd-worker). The growth of home delivery services in recent decades has been predominantly stimulated by the development of online ordering, i.e. e-commerce. Delivery characteristics depend on the characteristics of the environment and a number of factors related to stakeholders (customers, companies, governments). In order to improve the quality of service and customer satisfaction, company profitability and (or) reduce the negative effects of deliveries on the environment, area and community functionality, various delivery models are designed and implemented in terms of need for ordering, frequency, ordering and payment system, starting and end points, executors, reception method, security, delivery area, speed and time of realization, return flows, etc. This paper proposes a framework for a comprehensive structuring and classification of home delivery models according to the stated characteristics/criteria. Also, the advantages, disadvantages, interdependence and applicability of different delivery models in changing circumstances are described. In this way, a comprehensive review of home delivery flows was performed, the literature that deals with this area in a similar way was supplemented, but the basis for future research was also created. [ABSTRACT FROM AUTHOR]

Due to the development of e-commerce and specific customer habits and requirements, in recent decades an increasing number of companies offer home delivery service, which is the flow of goods from the business to the consumer (B2C) at the end of the supply chain ("last mile"). The main characteristic and difference of home delivery in relation to other ways of supplying customers/households (traditional customer purchase, "click & collect" purchase, door-to-door sales) is the engagement of companies in picking/physical preparation and delivery of ordered goods to customers. Delivery characteristics depend on a number of factors and circumstances, preferences, goals and interests of stakeholders (customers, companies, governments), but there is also a strong interdependence, with the type of goods having a dominant influence on other delivery characteristics. Planning, organization and implementation of the process of ordering, picking, delivery and return of goods are a serious challenge for companies' logistics and information systems, generate high costs, increase freight transport and have a significant impact on the environment. Therefore, delivery characteristics are an important area of research and optimization of systems that implement this service. This paper analyzes the concept, basic characteristics and criteria for structuring home deliveries. In this way, the systematization of basic scientific knowledge about home delivery was performed and the basis for future research of various aspects of this field was created. [ABSTRACT FROM AUTHOR]