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Although hotel outsourcing research has studied the effect of corporate culture on inter-organizational relationship success, little is known about how it influences the way internal and external workers relate and behave in the workplace. Questionnaire data obtained from 215 internal employees at 14 hotels in Gran Canaria (Spain) on Cameron and Quinn’s (1999) Clan, Ad-hoc, Market, and Hierarchy corporate cultures, the relationships of trust, relational and task conflict between internal and outsourced staff, and customer-oriented (COBs) and service sabotage behaviors have been analyzed. Structural equation modeling results indicate that trust and relational conflict are the main relationship outcomes significantly associated with sabotage or customer-oriented behaviors (COBs), and Clan and Adhocracy are the only culture types that reduce relational conflict or increase trust significantly. A practical implication is that explicit attention should be paid by hotel managers who outsource services to the need to integrate the innovative Adhocracy with family-oriented Clan in hotel organization culture.

Discrimination against women, injustices, and job insecurity are three issues in hotel outsourcing that have not been examined together. This study uses conservation of resource (COR) theory to investigate whether male and female internal staff have lower job insecurity when they perceive external peers’ fair treatment by management or when they perceive such treatment for themselves. Using a pen-and-paper survey, data were collected from 215 internal staff who worked side by side with external peers in 14 Spanish hotels. Results indicate that female internal staff reduce their job insecurity when observing acts of interpersonal justice towards external peers, and male internal staff reduce their job insecurity when perceiving themselves as recipients of acts of procedural justice. No results were found for internal staff who observed acts of distributive justice towards external peers. Findings suggest that job insecurity threatens outsourcing’s success unless different kinds of justice are managed according to gender.