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This paper describes the process of boosting an innovative e-learning system in an online university in Italy. The system relies on a satellite-terrestrial telecommunication infrastructure and allows for different interaction types, including synchronous, asynchronous, textual, audio and video communication modes. The adoption of this infrastructure was preceded by a training initiative proposed to the university staff to favor its intake. The paper analyses the effects of both the training initiative and the technological innovation based on qualitative data derived from the observed differences between the pre-existing courses and their re-design and quantitative data tracked by the system during a pilot test that lasted eleven months. These data show a trend reversal in the e-learning approach, from a prevalence of transmissive mode to a more interactive one, although there is still a long way to go before more radical changes can take place.