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Start Over Author "Martikainen T" Journal international journal of quality & reliability management
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2. Total quality management: a new perspective for improving quality and productivity

Author

Gunasekaran, A., Goyal, S.K., Martikainen, T., and Yli-Olli, P.

Subjects
Total quality management -- Methods, Quality control -- Methods, Business, Business, international
Abstract

A strategic approach and conceptual model is applied to understand the management philosophy called Total Quality Management (TQM). The study also aimed to evaluate experiences with the development of TQM in practice, probe the function of new production concepts/technologies in the development, design and implementation of TQM and develop a strategic framework for the development/implementation processes of TQM. The main focus of the investigation is on manufacturing firms but the framework is also applicable to production and service workers.

Published
1998

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