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The article reviews several enterprise collaboration solutions including BTG Private Cloud Solutions from Breakthrough Technology Group, Avaya Aura Collaboration Environment from Avaya Inc. and Kona Business cloud-based social collaboration and productivity platform from Deltek Inc.

The article presents information on several companies which offer Voice over Internet Protocol products and services. Aculab offers developers a range of enabling technology communications hardware and software for integration into high performance business systems. AudioCodes enables the new voice infrastructure by offering reliable and cost effective Voice over Packet technology and voice network products to original equipment manufacturers, network equipment providers, and system integrators. Avaya is a global communication systems, applications, and services provider, which designs, builds, deploys, and manages networks for other companies.

Presents news briefs on the Internet telephony equipment industry as of September 2003. Features of the Avaya Security Gateways series; Enhancements to the MGC-256 plug-and-play multi-network conferencing system from Polycom Inc.; Availability of the MX250 enterprise media exchange from Zultys Technologies.

Evaluates several products for the telecommunication and Internet telephony industry. AltiServ1 IP and AltiServ2 IP private telephone branch exchanges from AltiGen Communications; Axxess Converged Communications System from Inter-Tel Inc.; NEAX IPS-DM IP-based communications system from NEC America Inc.; Avaya IP Office, a high-performance telephony and data server from Avaya.

The article offers information on the development of the Communications-Enabled Business Practices/Processes (CEBP). It was stated that CEBP was previously linked to the idea of speeding up the business processes and workflow through reduction in human latency. It explains that the original concept of CEBP that was developed by Avaya is not always delivered with unified communications (UC) and that it preferred machine-to-human communications. Lawrence Byrd, unified communications architecture director of Avaya, discussed the Avaya Aura Session Manager.

The article presents information about Internet protocol (IP) private branch exchange (PBX). Previously known as UnPBX, it is a PC on a local area network (LAN), which is connected to a wired area network (WAN), that is used as a general communications server. One of the first companies in the IP PBX sector was Interactive Intelligence of Indianapolis which created the Enterprice Interaction Center (EIC). Vendors of IP PBX such as Cisco Systems and Avaya target small and medium-sized businesses (SMBs).

This section presents information on several computer systems and software available as of December 2004. Alcatel launched the Alcatel OmniPCX Office. Alcatel's OmniPCX Office is a communication server that enables small and mid-sized businesses to benefit from the convergence of their voice, data and Internet communications. Avaya Inc. introduced an Internet protocol-based video telephony solution that makes desktop videoconferencing as simple as a telephone call. The solution integrates broadcast-quality video and office telephone functionality into one, easy-to-use interface, enabling business users to initiate videoconferences on their personal computer or laptop. The company said this eliminates the complexity, cost and quality issues businesses have faced in videoconferencing deployments, paving the way for enhanced collaboration and greater organizational efficiencies. SPIRIT announced its new product targeted for Multipoint Voice over Internet Protocol (VoIP) Conferencing for Enterprise Collaboration Systems, TeamSPIRIT. TeamSPIRIT was developed for large-scale applications serving users with different network connections all over the world. The solution for enterprise communication or collaboration systems, integrates VoIP with corporate database, business applications, and groupware solutions.

Reviews the Small Office/Home Office voice over Internet Protocol software IP Office--Small Office Edition from Avaya.

The article discusses the efforts of the U.S. hospitality sector to leverage communications to lower costs following the recession and fluctuating gas prices as of August 2010. Hotel Technology Next Generation launched specifications for new standard interfaces to enable the connection of hotel guest kiosks to property management systems. In June 2010, Avaya launched the Avaya Hospitality Enablement Suite server software. Xorcom decided to add Zigbee wireless functionality to its private branch exchange.

The article reports on the partnership between AudioCodes and Avaya to provide a hybrid solution that offers centralized, distributed communication architectures. According to the author, the companies' hybrid architecture, called the Survivable Intelligent Edge (SIE), allows users to retain their connectivity in the wide area network. The author adds that the SIE improves survivability and reliability of remote offices. A description of companies that implement SIE is provided.

The article discusses the initiatives of unified communications providers to address interoperability and management. It offers information on the Cisco Intercompany Media Engine, a gateway that aims to establish peer-to-peer relationships with similar gateways at other enterprises. It also discusses other initiatives to allow for interoperability including Cisco's Session Management Edition of Cisco Unified Communications Manager, Adobe's Acrobat Connect Pro Web conferencing solution, and Avaya's Aura platform.

The article discusses the role of social networking web sites in making marketing and new communications available to employees and companies. Paul Dunay, global managing director of services and social marketing at Avaya, said that 5 billion minutes daily are spent on Facebook, which surpassed the popularity of email. At the August 31, 2009 event in Los Angeles, California, Avaya talked about Avaya Facephone, which it described as a prototype application and delivery platform that could help expand the use of social networking in business.

This article focuses on enterprise mobility solutions being offered by communications service providers. According to Igor Glubochanskey, director of Industry Solutions at AT&T, the company has created the AT&T Mobile Enterprise Applications solution which provide mobile integration solutions and application consulting services to companies planning to extend back-end applications to mobile devices. Avaya has partnered with DiVitas Networks to offer dual mode mobile unified communication solutions.

The article offers news briefs related to Internet telephony as of March 2006. InPhonex, a leading supplier of Internet telephony solutions, announced additions to VarPhonex, their popular reseller program. Westcon Group, Inc. announced that its Voda One division has launched the third season of its Delta Roadmap FastTrack training series in selected cities across the U.S. which features in-depth product overviews for Avaya best- in-class solutions for enterprises and small and medium businesses as well as an overview of complementary vendor offerings from Westcon Group's affinity portfolio.

Avaya Inc. has announced that the company's Internet telephony solutions are providing Cerner Corp. with a new platform designed to transform its global operation in June 2004. Cerner provides real-time technology solutions enabling healthcare providers to eliminate paper medical charts, streamline patient care, and reduce medical error. Cerner aims to link its locations around the globe and achieve economies of scale, while accelerating decision-making and customer service. As a first step, Cerner adopted an Avaya Internet telephony solution to support 1,500 employees at its new research and development center in North Kansas City, Kansas. As part of this evolution, Cerner has added an Avaya communications server to support its offices in Great Britain. Already, Cerner is realizing cost savings by eliminating unnecessary leased phone lines and is benefiting from having one network to administer instead of two. In addition, Internet telephony has significantly streamlined moves, adds, and changes. Employees moving to a new office simply take their telephone along and plug it in. Their phone numbers and preferences automatically follow. Cerner's new converged network is driven by the Avaya MultiVantage Communications Applications portfolio running on Avaya Media Servers.

This section offers news briefs relevant to communication channel sector compiled as of July 2014. Information technology nonprofit association CompTIA has acquired TechAmerica. Avaya is reselling Fonolo products as part of its Select Partner Program which allows customers to purchase Fonolo's call-back solutions through their local Avaya distributor or reseller.

An interview with Val Matula, senior director of analytics and multimedia at business communications maker Avaya, is presented. Matula talks about the web platform WebRTC and the market opportunity it provides to the company's product line. He discusses the role of the WebRTC Conference & Expo in the success of the WebRTC community. He explains why he decides to attend the conference.

The article offers the author's insights concerning the role of video as business communication tool that could help businesses to support and make their employees more productive. Topics include the services offered by video and audio telecommunications company LifeSize, the IP Office 9.0 video communication tool by business communication systems provider Avaya Inc., and the expected video innovation in 2014.

The article presents information on software firm Avaya Inc. which has demonstrate its real-world Shortest Path Bridging solutions as of July, 2013. Topics discussed include the comment of Randy Cross, the company's director, on the rapid move to software in the networking market, help to the customers from the software to simplify network creation and management, and help in building metro area networks.

The article announces the recipients of Unified Communications (UC) Product of the Year Award including ADTRAN Inc., Avaya Inc. and Plantronics Inc.

This section offers news briefs in the unified communications industry. Google has launched a voice search upgrade on mobile devices running on Apple's iOS operating system. Avaya has been ranked a global leader in mobile unified communications and collaboration by IDC MarketScape. Verizon and Google have partnered to launch the voice over Internet Protocol (IP) call center service Virtual Communications Express.

This section offers news briefs in the Internet telephony industry. Database and application platform firm TransLattice has joined the Connect Partner Program of Cloudera. A global reseller agreement has been signed by SAP and DigitalRoute. Members of the reseller program, the Avaya Connect Channel Partner Program, are now authorized to sell Scopia video solutions from Radvision, following Avaya's acquisition of Radvision.

This section offers news briefs in the U.S. unified communications industry as of September 1, 2012. Topics covered include Avaya's completion of the purchase of Radvision, BroadSoft's launch of its application-oriented platform for Session Initiation Protocol trunking, and Toshiba America Information Systems Inc.'s unveiling of an upgrade to its IPledge family of Internet Protocol business telephone systems targeted to small to medium-sized businesses.

The article offers the author's insights regarding unified communication (UC). The author mentions that two telecommunication company giants such as Cisco and Avaya should also look over their other rivals like Siemens and ShoreTel aside form competing with each other for market share. He adds that understanding and UC products and customer philosophies are the reason behind the success of Siemens, ShoreTel, and Vertical, according to Peter Blackmore, president of ShoreTel.

The article previews business communications solutions provider Avaya's program, the DevConnect Select Product Program that makes ordering of Avaya-compatible, third-party collaboration applications for customers simpler.

The article presents communications industry news briefs. Computer networking group Avaya Inc. is set to buy videoconferencing services provider RADVISION Ltd. for 230 million dollars. Market research firm Infonetics Research found that the videoconferencing and telepresence industry rose by 15% worldwide between the third and fourth quarter of 2011. Research firm Global Industry Analysts Inc. forecasted the videoconferencing market to reach 14 billion dollars by 2017.

The article discusses the highlights of Avaya Technology on Tap held in conjunction with the 2012 ITExpo in Miami, Florida. The themes of the event include cloud communications and vide. During the event, Avaya discussed what spurred its move into the video space, demonstrated its One Touch Video solution and highlighted its Avaya web.alive, which uses avatars and virtual worlds to make collaboration more engaging.

The article presents the announcements from voice platform vendors Microsoft and Avaya in February 2011. Such moves are said to be an indication of the communication industry's willingness to address the E911 issue and Session Initiation Protocol (SIP). It cites the launching of the new Microsoft Lync Unified Communications platform. The Avaya Ausra Session Manager Release 6.1 brings Avaya SIP endpoint capabilities in line with the Avaya H.323 endpoints.

This section offers news briefs relating to Internet telephony enterprise as of November 2010. Aptela, a business-class and voice over Internet Protocol (VoIP) phone service provider has announce the release of Aptela Anywhere for Google Chrome. Avaya has come out with SIP support for its Windows-based client software including the Avaua 1000 family of dedicated video solutions for conference rooms and small groups and a tablet feature new drag-and-drop interface. IBM acquired analytics firm Netezza for 1.7 billion U.S. dollars.

The article evaluates several healthcare communications solutions including products from Teletracking, Avaya, and Symantec.

The article discusses how Value at Risk (VaR) specialty distributor Westcon Convergence is helping former Nortel Networks Corporation recruits after it filed for bankruptcy and was subsequently bought by Avaya Inc. Through the Avaya New Partner Boot Camps, Westcon Convergence has helped partners understand the Avaya value proposition and how to make reasonable margins for the business. Consequently, the attendees became Avaya Authorized BusinessPartners. Through RapidRamp, enrollees are taught through operations, sales and technical courseworks.

The article discusses the feasibility of Avaya's planned acquisition of Nortel's enterprise unit. It explores how Avaya would integrate Nortel's installed base and channel partners under its expanded network, considering that Avaya has not ventured yet in a global channel program. It also cites the important role the Avaya Connect program would play in the integration of Nortel's partners into the Avaya structure.

The article wireless technology news briefs across the U.S. Sprint has added "Any Mobile, Anytime," a new feature of Sprint "Everything Data" plans that allows calls to any U.S. wireless number. ERF Wireless is asking 24.6 million dollars in broadband stimulus funds to bring broadband to rural parts of Louisiana and Eastern Texas. A published report by analyst company Frost & Sullivan says Avaya is the top-ranked vendor in enterprise advanced premises-based fixed-mobile convergence market share.

The article offers information technology news briefs across the world. Avaya won Nortel Enterprise Solutions in an auction for 900 million U.S. dollars. Smart Meters, an emerging technologies awareness firm, announced that all new Hybrid Electric Vehicles (HEV), Plug-in HEVS and Battery Electric Vehicles (EV) will have built-in smart meters for interaction with a smart grid. Telanetix Inc. has announced the expansion of a contract with CallSource.

The author addresses two key issues in Avaya's acquisition of Nortel's Enterprise Solutions business, Nortel's customer base and Nortel's selling channel partners. For the former, the author suggests a dialogue with the provider seeking assurance for continued support during the transition. For the latter, he recommends conversations with customers to make sure they understand the situation and assure them of assistance during the changeover.

This section offers news briefs concerning information technology (IT). A new home voice over Internet protocol (VoIP) service called Nextiva in TALK has been introduced by Nextiva. IBM , Avaya and Kapsch CarrierCom AG teamed up to improve customer service by adopting Web 2.0 technologies. An original equipment manufacturing license and distribution agreement has been entered by Global IP Solutions (GIPS) and Citrix Online.

The article features the unified communications software Speech to Text from Avaya.

This article reports that Data Voice eXchange (DVX) has earned credentials from Avaya to sell and support Avaya Internet Protocol (IP) telephony solutions for the mid-market. The aim of the Avaya Mid Market Program is to ensure that Avaya products and solutions are supported by qualified technology experts who are able to meet or exceed their expectations. Steve Bernard of Avaya cites the benefit of the program to resellers.

This section offers news briefs on Internet technology. SAP AG and Research In Motion (RIM) has announced a co-innovation that allows mobile access to SAP enterprise applications through the BlackBerry platform. A unified communications platform has been introduced by Nortel Government Solutions that is designed to meet the security and service assurance requirements of the U.S. Department of Defense (DoD). Pike & Fischer revealed that there are nearly 8 million U.S. workers who will use Internet protocol (IP) telephony lines by the end of 2012.

This section offers news briefs related to wireless networking. Avaya launched the x-Mobile software to support iPhone. Beceem Communications acquired an Analog FastSPICE circuit stimulator from Berkeley Design Automation to complete its worldwide interoperability for microwave access (WiMAX) transreceiver circuit verification process. Broadcom Corporation launched a new Bluetooth audio solution.

The article looks at the merger and acquisition activity in the Internet telephony industry in the U.S. Mitel Networks Corp. and Inter-Tel have previously announced their plans to merge whereby Ottawa, Ontario-based Mitel would acquire Tempe, Arizona-based Inter-Tel for $25.60 per share in cash, representing a total purchase price of approximately $723 million. Soon after the merger agreement was announced, Inter-Tel received a letter from Vector Capital Corp., in which the latter expressed an interest to acquire Inter-Tel for an all-cash price of $26.50 per share. Not to be outdone by its two rivals, Basking Ridge, New Jersey-based Avaya has agreed to a private equity buyout for approximately $8.2 billion, or $17.50 per common share.

The article deals with the efforts of Avaya to enhance its Internet Protocol Office suite for small and medium business enterprises. The company provides an additional software and modular hardware package and remote diagnostic tools. It also expands its server portfolio with the addition of a support telephony, voice messaging and a customer service suite. It introduces a set of remote diagnostic tools. According to Avaya vice president and general manager of Appliances, Mobility and Small Systems Division Geoffrey Baird, their IP Office suite has more capabilities and has the right entry level.

The article reports on the acquisition of Traverse Networks, a privately held developer of enterprise mobility solutions for unified communications, by Avaya. Eileen Rudden, vice president and general manager of the Unified Communications Division of Avaya, says that the deal with strengthen their current mobility solutions and extend Intelligent Communications. Fremont, California-based Traverse offers professional call handling applications and sophisticated voice mail management to mobile devices.

The article reports that ClearOne's SIP-based conference phone solutions are rated Avaya compliant. ClearOne's MAXAttach IP and MAX IP tabletop conference phone solutions are found to be compliant with key session initiation protocol (SIP)-based IP telephony solutions from Avaya. It is claimed that the conference phones bring crystal clear audio conferencing to the boardroom and conference table. Zee Hakimoglu, CEO and president of ClearOne said that Achieving Avaya compliance in their platform can give business complete confidence in deploying MAXAttach IP and MAX IP in an Avaya SIP environment.

The article offers information on the OnDemandSIP Trunking by AGN Networks, which enables companies to realize the full potential that the Internet has to offer in terms of communications. The service will utilize Avaya one-X Quick Edition phones, and provide a fast and affordable method for routing calls over an Internet connection with business-class security and reliability. The AGN solution connects the Avaya phones peer-to-peer and it uses Session Initiation Protocol (SIP) for call control routing. OnDemandSIP supports both H323 and SIP, therefore it is VoIP Protocol Agnostic.

This article states that Onvoy, a communications solutions provider, has announced that its suite of Converged IP Services is compliant with IP technology and SIP solutions from Avaya. The Converged IP Services solution with SIP trunking from Onvoy allows business to connect to the public phone network virtually, hence improving voice quality and offering a flexible cost-saving alternative to traditional telephony. These services from Onvoy have been tested for compliance and compatibility with Avaya.

The article reports on the move of ING Mexico, a provider of insurance, pension benefits and financial services to choose an Intelligent Communications solution from Avaya to enhance customer service. A contact center was established by the company in Mexico City. It provides car accident reports, health and life insurance inquiries, pension information and tele-sales. The Avaya Customer Interaction Suite contact center software allows the automatic distribution of incoming calls based on preset parameters.

This article reports on the launch of the Avaya one-X Deskphone Edition Internet Protocol telephone.

This article offers news briefs related to Internet telephony as of July 2006. Avaya launched the one-X Deskphone Edition Internet Protocol telephone. IBM introduced new middleware and hardware systems geared for telecommunications carriers. Covad, a supplier of integrated voice and data communications, has upgraded to the Click Commerce hosted solution.

The article focuses on the Avaya compliant Expand Compass platform from Expand Networks. The Expand Compass platform is compliant with key Internet protocol telephony solutions from Avaya. Furthermore, the application acceleration platform integrates multiple technologies and maps them to the corresponding business mandates. Being Avaya-compliant, the company ensures its consumers that their Avaya voice over Internet protocol traffic will have the reliable bandwidth required for high-quality calls.