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The article presents the challenges in the implementation and administration of interlibrary loans. It states that most researchers and library users ignore the use of indexes and another problem encountered is the case of incomplete bibliographical citations. Library users also keep on sending interlibrary loan request even if the material requested is already available in the library. Patrons also complain of requiring them to pick-up the item they ordered online. It also mentions the problem to be encountered when publishers raise their copyright fees in the future.

The article features the library service, self-checkout. Self-checkout systems are beginning to be integrated along most of libraries' automation systems. The most common self-check out systems utilized in libraries are those with radio frequency identification systems because library users find it easy to use. The system is compose of an electromagnetic desensitizer, user instruction screen and a barcode reader. Suggestions regarding implementation of self-checkout systems in libraries includes analysis of reasons in adopting the system, workstation locations, staff impacts and cost of equipments.