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The 24-hour/5-days-per-week (24/5) model at Belk Library & Information Commons has experienced multiple changes since first implemented in 2006. First the library started small, then expanded, then reduced, and finally expanded again. This article tells the story of a library's 24/5 evolution within the assessment cycle framework, describes how data and perspective played a role in decisions, provides data on overnight head counts, offers a glimpse into the types of activities engaged in by students during overnight hours, describes student led advocacy efforts to reinstate library hours, and provides an overview of operations and security officer protocol.

In January 2008, the Belk Library & Information Commons at Appalachian State University combined the Access Services staff members of the Circulation and Lower Level Service Desks with the Reference and Instruction team as part of a library-wide reorganization effort. The new team balanced what had been a staff-dominated Access Services team with a library faculty-dominated Reference and Instruction team. This article describes Belk Library's efforts to end the turf war between circulation and reference service models and is based on a presentation given by Johnson and Jennings at the 2010 Access Services Conference in Atlanta, GA. (Contains 5 figures.)