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Purpose: The purpose of this paper is to describe, analyze and understand international users' library experience in the Digital Age in order to inform library service design and ensure it provides an inclusive environment. In this study, the behavioral and experiential aspects of user library experience are merged to develop essential interconnections between information behavior (IB) and user experience (UX) in the context of the academic library with the goal of constructing a more holistic understanding of 'library experience. Design/methodology/approach: The study was built on the concept "library experience" through analyzing its essential components of IB and UX. It was developed through findings from mixed methods research, consisting of the quantitative investigation from a library log analysis, and qualitative investigations via cognitive mapping exercises and semi-structured interviews, both targeted on the largest single group of international students in United Kingdom – international Chinese students. Findings: The findings demonstrated the complexity and multilayered characteristics of international Chinese students' library context, and three unique contexts emerged from the data shaping their library experience. Building on the previous findings on the connections between IB and UX, the work attempted to redefine "library experience" by joining both behavioral and experiential aspects. It is found that the key components of cultural library experience are the multilayered context, cultural group's perception needs, sense-making process and subjective evaluations. Originality/value: This study joins the behavioral and experiential perspectives together to explore library experience in a more holistic way and proposes a systematic structure to understand and analyze library experience, especially that of international users in a cross-cultural context, which, in turn, will better serve their information needs and inform the design of a more equal and inclusive library system. [ABSTRACT FROM AUTHOR]

Purpose: To date, there has been little research into users of the Legal Deposit Libraries (Non-Print Works) Regulations 2013. This paper addresses that gap by presenting key findings from the AHRC-funded Digital Library Futures project. Its purpose is to present a "user-centric" perspective on the potential future impact of the digital collections that are being created under electronic legal deposit regulations. Design/methodology/approach: The study utilises a mixed methods case study of two academic legal deposit libraries in the United Kingdom: The Bodleian Libraries, University of Oxford; and Cambridge University Library. It combines surveys of users, web log analysis and expert interviews with librarians and cognate professionals. Findings: User perspectives on NPLD were not fully considered in the planning and implementation of the 2013 regulations. The authors present findings from their user survey to show how contemporary tensions between user behaviour and access protocols risk limiting the instrumental value of NPLD collections, which have high perceived legacy value. Originality/value: This is the first study to address the user context for UK Non-Print Legal Deposit. Its value lies in presenting a research-led user assessment of NPLD and in proposing "user-centric" analysis as an addition to the existing "four pillars" of legal deposit research. [ABSTRACT FROM AUTHOR]

Purpose - The purpose of this paper is to produce figures showing the carbon footprint of the knowledge industry - from creation to distribution and use of knowledge, and to provide comparative figures for digital distribution and access. Design/methodology/approach - An extensive literature search and environmental scan was conducted to produce data relating to the CO2 emissions from various industries and activities such as book and journal production, photocopying activities, information technology and the internet. Other sources such as the International Energy Agency (IEA), Carbon Monitoring for Action (CARMA ), Copyright Licensing Agency, UK (CLA), Copyright Agency Limited, Australia (CAL), etc., have been used to generate emission figures for production and distribution of print knowledge products versus digital distribution and access. Findings - The current practices for production and distribution of printed knowledge products generate an enormous amount of CO2. It is estimated that the book industry in the UK and USA alone produces about 1.8 million tonnes and about 11.27 million tonnes of CO2 respectively. CO2 emission for the worldwide journal publishing industry is estimated to be about 12 million tonnes. It is shown that the production and distribution costs of digital knowledge products are negligible compared to the environmental costs of production and distribution of printed knowledge products. Practical implications - Given the astounding emission figures for production and distribution of printed knowledge products, and the associated activities for access and distribution of these products, for example, emissions from photocopying activities permitted within the provisions of statutory licenses provided by agencies like CLA, CAL, etc., it is proposed that a digital distribution and access model is the way forward, and that such a system will be environmentally sustainable. Originality/value - It is expected that the findings of this study will pave the way for further research and this paper will be extremely helpful for design and development of the future knowledge distribution and access systems. [ABSTRACT FROM AUTHOR]