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Purpose: This piece explores the philosophical origins of sense-making as defined in Brenda Dervin's methodology. Design/methodology/approach: This conceptual paper locates the origins of sense-making's rich ontological, epistemological and etymological heritage to the Classical Greece and the Pre-Socratic period. The Greek origins of sense-making's philosophical undercurrents surface again in Hegel's Phenomenology of Spirit before the idea is picked up again in twentieth century philosophy and library science. Findings: This is a conceptual paper and no empirical findings are presented. Originality/value: This paper makes an original contribution to the study of information seeking and to sense making theory and methodology. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of this paper is to characterize library and information science (LIS) as fragmenting discipline both historically and by applying Whitley's (1984) theory about the organization of sciences and Fuchs' (1993) theory about scientific change. Design/methodology/approach: The study combines historical source analysis with conceptual and theoretical analysis for characterizing LIS. An attempt is made to empirically validate the distinction between LIS context, L&I services and information seeking as fragmented adhocracies and information retrieval and scientific communication (scientometrics) as technologically integrated bureaucracies. Findings: The origin of fragmentation in LIS due the contributions of other disciplines can be traced in the 1960s and 1970s for solving the problems produced by the growth of scientific literature. Computer science and business established academic programs and started research relevant to LIS community focusing on information retrieval and bibliometrics. This has led to differing research interests between LIS and other disciplines concerning research topics and methods. LIS has been characterized as fragmented adhocracy as a whole, but we make a distinction between research topics LIS context, L&I services and information seeking as fragmented adhocracies and information retrieval and scientific communication (scientometrics) as technologically integrated bureaucracies. Originality/value: The paper provides an elaborated historical perspective on the fragmentation of LIS in the pressure of other disciplines. It also characterizes LIS as discipline in a fresh way by applying Whitley's (1984) theory. [ABSTRACT FROM AUTHOR]

Purpose: Although there is a growing body of work on immigrants' information behavior, little is known about the pre-arrival information experiences of immigrants who consult formal information sources such as immigration agents. Drawn from a larger study on the information behavior of immigrants, this paper mainly reports the semi-structured interview findings on the pre-arrival information experiences of Bangladeshi immigrants who used formal information sources with discussion on how that affected their post-arrival settlement into Canada. Design/methodology/approach: The study used a mixed method approach with semi-structured interviews (n = 60) and surveys (n = 205) with participants who arrived in Canada between the years of 1971 and 2017. Data were collected from May 2017 to February 2018. Findings: Although the overall scope of the original study is much larger, this paper features findings on the pre-arrival information experiences derived mainly from an analysis of interview data. This study provides insights into the pre-arrival information experiences of Bangladeshi immigrants consulting formal information sources such as immigration firms, individual immigration consultants and more formal government agencies. The author introduces a new concept of "information crafting" by exploring the negative consequences of selective information sharing by immigration consultants/agents in newcomers' settlements in Canada, primarily positive information about life in Canada, sometimes with exaggeration and falsification. The interview participants shared story after the story of the settlement challenges they faced after arriving in Canada and how the expectations they built through the information received from immigration consultants and government agencies did not match after arrival. This study emphasizes the importance of providing comprehensive information about life in Canada to potential newcomers so that they can make informed decisions even before they apply. Originality/value: The findings of this study have theoretical and practical implications for policy and research. This study provides insights into the complicated culturally situated pre-arrival information experiences of Bangladeshi immigrants. Moreover, the study findings encourage researchers in various disciplines, including psychology, migration studies and geography, to delve more deeply into newcomers' information experiences using an informational lens to examine the information newcomers receive from diverse sources and their effects on their post-arrival settlement in a new country. The study challenges the general assumptions that formal information sources are always reputable, useful, and comprehensive, and it provides some future directions for research that seeks to understand the culturally situated information behavior of diverse immigrant groups. [ABSTRACT FROM AUTHOR]

Purpose: The aim of this paper is to review the psychological literature on curiosity and its relationship to information-seeking behaviour, and compare this with the information science literature on the same subject. Design/methodology/approach: The approach adopted is that of a comparative literature review, with an analysis of the papers retrieved in terms of their theoretical approach, context, study population and research method. Findings: Curiosity is understood as a multi-faceted cognitive trait in humans and the relationship to information-seeking behaviour is explored through an exploration of other personality characteristics. There is very little citation of the information science literature in the psychological papers, and only a little more citation of the psychological literature in the information science papers. Originality/value: The author is not aware of any similar exploration of the literature on curiosity. [ABSTRACT FROM AUTHOR]

Purpose: This study demonstrates how individual paradigms implicate the questions asked, methods used and results drawn in association with a common object of study in human information behavior (HIB) research – the relationship between uncertainty and decision-making. Design/methodology/approach: The author uses textual case studies to examine uncertainty and decision-making through the framework of four paradigms used in HIB research: positivism, cognitivism, collectivism and constructionism and suggests deconstructionism as a paradigm which raises new questions around this topic. Findings: Positivistic approaches to uncertainty are often systems oriented; cognitive approaches are often user-oriented; collectivist approaches are intersubjective; and constructionist approaches blend a subjective and intersubjective research orientation. Deconstructionism raises new questions around ethics and responsibility in relation to decision-making, and the author therefore situates it as a new paradigmatic approach for this topic in HIB research. Originality/value: Despite the presence of research aimed at recognizing and defining paradigms in HIB research, a comparative micro-examination of how individual paradigms implicate a specific research topic has yet to be conducted. Each paradigm uniquely shapes the ways in which uncertainty and decision-making are characterized, but the four central ones examined here have thus far left out questions of ethics and responsibility as being core elements of decision-making as tied to uncertainty. Therefore, this paper introduces deconstructionism as a paradigm new to HIB uncertainty research, arguing that it provides an important and novel complication of existent research questions and approaches. [ABSTRACT FROM AUTHOR]

Purpose: Primary teachers play a vital role in fostering pupils' successful futures. Therefore, gaining knowledge of primary teacher students' learning processes, including the achievement of information-seeking skills, is crucial. The aim of this paper is to understand better the interplay between cognitive appraisals and emotions in the constructivist process of learning and achieving information-seeking skills. Design/methodology/approach: In-depth semi-structured interviews were conducted with six Swedish primary teacher students. The analysis of qualitative data was deductive and theory-driven, guided by Kuhlthau's information search process model, Scherer's semantic space of emotions and Pekrun's control-value theory of achievement emotions. Findings: Anger/frustration, enjoyment and boredom were identified as activity emotions and anxiety, hopelessness and hope as prospective outcome emotions. The retrospective outcome emotions found were pride, joy, gratitude, surprise and relief. The appraisals eliciting the achievement emotions were the control appraisals uncertainty/certainty (activity and prospective outcome) and oneself/other (retrospective), and value appraisals negative/positive intrinsic motivation (activity) and failure/success (prospective and retrospective). The interplay between appraisals and emotions was complex and dynamic. The processes were individually unique, non-linear and iterative, and the appraisals did not always elicit emotions. Originality/value: The study has theoretical and methodological implications for information behaviour research in its application of appraisal theories and the Geneva affect label coder. In addition, it has practical implications for academic librarians teaching information-seeking skills. [ABSTRACT FROM AUTHOR]

Purpose: Immigrants, asylum seekers and refugees living in Europe face a number of challenges in accessing or using health information and healthcare services available in their host countries. To resolve these issues and deliver the necessary services, providers must take a comprehensive approach to better understand the types of health information and healthcare services that these individuals need, seek and use. Therefore, the purpose of this paper is to develop that comprehensive approach. Design/methodology/approach: In this paper, a systematic literature review of peer-reviewed publications was performed, with 3.013 articles collected from various databases. A total of 57 qualifying papers on studies conducted in Europe were included in the review after applying the predefined inclusion and exclusion requirements, screening processes and eliminating duplicates. The information seeking and communication model (ISCM) was used in the analysis. Findings: The findings revealed that while many health information and healthcare services are accessible in Europe for immigrants, asylum seekers and refugees, many of these individuals are unaware of their existence or how to access them. While our findings do not specify what health-related information these groups need, use or seek, they do suggest the importance and value of providing mental health, sexual health and HIV, as well as pregnancy and childbirth information and services. Furthermore, according to our results, health information services should be fact-based, easy to understand and raise awareness about healthcare structure and services available in Europe for this vulnerable population. Practical implications: This study has a range of practical implications, including (1) highlighting the need for mental health and behavioural health services and (2) stressing the value of addressing cultural context and religious values while investigating (health) information seeking of people with foreign background. Originality/value: This is one of the first studies to systematically review and examine the behaviour of immigrants, asylum seekers and refugees in relation to health information and healthcare services in the European context. [ABSTRACT FROM AUTHOR]

Purpose: This paper serves to test the validity of Chatman's theory of "Life Lived in the Round" within a modern prison context. In particular, it examines Propositions Five and Six of her theory. Design/methodology/approach: Data regarding the information-seeking practices of Australian adult female and male prisoners from maximum-, medium- and minimum-security facilities was gathered through 106 surveys and 27 semi-structured interviews. Participants' information-seeking from sources internal and external to the "small world" of the prison was described. The information behaviours of the participants were examined against Chatman's theory of "Life in the Round" to determine its applicability in the prison context. Findings: The data gathered does not support Chatman's theory of "Life Lived in the Round", despite that theory being developed in a prison context. Neither Proposition Five nor Proposition Six of Chatman's theory can be supported when examined in the light of the current data. Research limitations/implications: The inability of the data to support Chatman's theory requires a reassessment of the applicability of the theory, at least to the prison context. As the theory was generated in part from a prison study, the foundational understandings of the theory could be questioned as a result of this current research. Originality/value: Although Chatman's theory has been examined against the information behaviours of other "Small World" communities, none of these studies have taken the theory back to the prison context from which the theory was developed. This study is also novel as its findings do not support Chatman's theory, in contrast to other previously published examinations. [ABSTRACT FROM AUTHOR]

Purpose: Discussions in contemporary spirituality frequently highlight a phenomenon of spiritual seeking; moreover, people often describe their spiritual journeys in terms of a search. This paper takes a closer look at this metaphor by presenting a study that analysed spiritual seeking and its informational features in contemporary non-institutionalised settings. Design/methodology/approach: In this study, the authors conducted semi-structured interviews with thirteen spiritual teachers and speakers who were asked questions about spiritual seeking in contemporary non-institutionalised spirituality. Findings: The authors' participants explained that contemporary spiritual seekers sought spiritual information as a result of affective, developmental and metaphysical concerns. Moreover, their analysis indicated that spiritual information-seeking behaviour incorporated practices such as prayer, yoga and meditation, and contemporary spiritual information interactions were facilitated through spiritual retreats, meditation classes, yoga classes and online social platforms. Research limitations/implications: Since the authors focused on spiritual seeking in contemporary non-institutionalised settings, their findings cannot exhaustively represent all spiritual pursuits in contemporary society. Their study (1) identifies the informational features of contemporary spiritual seeking, (2) explains spiritual seeking as an activity that may theoretically reside within a broader framework of profound information interactions and (3) helps theorise the concept of qualitative profundity in information science research. Originality/value: This study provides an intuitive contextual approach for undertaking information research in under-explored domains such as contemplation and spirituality. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of this paper is to describe, analyze and understand international users' library experience in the Digital Age in order to inform library service design and ensure it provides an inclusive environment. In this study, the behavioral and experiential aspects of user library experience are merged to develop essential interconnections between information behavior (IB) and user experience (UX) in the context of the academic library with the goal of constructing a more holistic understanding of 'library experience. Design/methodology/approach: The study was built on the concept "library experience" through analyzing its essential components of IB and UX. It was developed through findings from mixed methods research, consisting of the quantitative investigation from a library log analysis, and qualitative investigations via cognitive mapping exercises and semi-structured interviews, both targeted on the largest single group of international students in United Kingdom – international Chinese students. Findings: The findings demonstrated the complexity and multilayered characteristics of international Chinese students' library context, and three unique contexts emerged from the data shaping their library experience. Building on the previous findings on the connections between IB and UX, the work attempted to redefine "library experience" by joining both behavioral and experiential aspects. It is found that the key components of cultural library experience are the multilayered context, cultural group's perception needs, sense-making process and subjective evaluations. Originality/value: This study joins the behavioral and experiential perspectives together to explore library experience in a more holistic way and proposes a systematic structure to understand and analyze library experience, especially that of international users in a cross-cultural context, which, in turn, will better serve their information needs and inform the design of a more equal and inclusive library system. [ABSTRACT FROM AUTHOR]

Purpose: "Bouncing ideas" is a phrase used colloquially to illustrate a way of advancing ideas in the workplace. While described by some as a key part of their information work, it has remained largely unexplored in the information science literature. As a metaphor used to depict information work, it describes a process of working on ideas in conjunction with others. This paper examines how early career academics use the term when describing their academic work. Design/methodology/approach: This paper reports on one of the findings from a larger, in-depth study that examined the information behaviour of early career academics undergoing career transitions, which was carried out using constructivist grounded theory (CGT). CGT provides both a framework for the systematic collection (that included multiple interviews and check-ins with 20 early career academics) and analysis of the data (that consisted of multiple rounds of iterative, inductive coding). Findings: The findings identify the component parts of bouncing ideas, which include three component in-formation activities – information seeking, information sharing and information creation – and are undertaken as cooperative information work (joint work for a shared purpose, but the benefits of the work may not be equal between participants). Originality/value: Bouncing ideas is proposed as a complex information practice, defined as engaging in a temporary cooperative effort that involves social information exchange in order to gain help and/or support for an intellectual endeavour to create new information. The work identifies that more research into bouncing ideas is needed to more fully explore the distinct component behaviours that take place whilst bouncing ideas and the social conditions that foster this collaborative exchange. [ABSTRACT FROM AUTHOR]

Purpose: With ready access to search engines and social media platforms, the way people find image information has evolved and diversified in the past two decades. The purpose of this paper is to provide an overview of the literature on image information needs and behaviors. Design/methodology/approach: Following an eight-step procedure for conducting systematic literature reviews, the paper presents an analysis of peer-reviewed work on image information needs and behaviors, with publications ranging from the years 1997 to 2019. Findings: Application of the inclusion criteria led to 69 peer-reviewed works. These works were synthesized according to the following categories: research methods, users targeted, image types, identified needs, search behaviors and search obstacles. The reviewed studies show that people seek and use images for multiple reasons, including entertainment, illustration, aesthetic appreciation, knowledge construction, engagement, inspiration and social interactions. The reviewed studies also report that common strategies for image searches include keyword searches with short queries, browsing, specialization and reformulation. Observed trends suggest common deployment of query analysis, survey questionnaires and undergraduate participant pools to research image information needs and behavior. Originality/value: At this point, after more than two decades of image information needs research, a holistic systematic review of the literature was long overdue. The way users find image information has evolved and diversified due to technological developments in image retrieval. By synthesizing this burgeoning field into specific foci, this systematic literature review provides a foundation for future empirical investigation. With this foundation set, the paper then pinpoints key research gaps to investigate, particularly the influence of user expertise, a need for more diverse population samples, a dearth of qualitative data, new search features and information and visual literacies instruction. [ABSTRACT FROM AUTHOR]

Purpose: This paper provides new insights on trust formation during information-seeking processes of informal caregivers of people with dementia and identifies the sources of information deemed as trustworthy by caregivers. Design/methodology/approach: The study adopts a phenomenological qualitative approach in the form of in-depth, semi-structured interviews with a sample of 20 informal caregivers. Findings: Caregivers trust sources that are perceived as authoritative and particularly value the information and advice provided by other caregivers. Trust in information can be divided into subjective and objective, but both are important precursors to the actual use of the information. The information available to caregivers is sufficient in quantity but inadequate in terms of ease of use, clarity and usefulness. Often, some key information needs remain unsatisfied due to the lack of timeliness, relevance and personalisation of the information. Practical implications: This paper provides recommendations for information and healthcare providers on how to improve communication and information relevance for informal caregivers of people with dementia. Originality/value: This paper contributes to a more comprehensive perspective on caregivers' information trust formation processes, which takes into account both the characteristics of the information and caregivers' individual factors. [ABSTRACT FROM AUTHOR]

Purpose: This paper both supports previous findings relating to, and presents new insights into: the information needs and the information seeking processes of a sample of informal caregivers of people with dementia (in relation to their own needs and the interrelated needs of the people they are caring for); the extent to which such information needs are and are not being met; and the factors facilitating and hindering access to the right information. Design/methodology/approach: The study adopted a qualitative approach in the form of a thematic analysis of in-depth, semi-structured interviews with a sample of 20 informal caregivers from a range of different age groups, genders and caring roles. Findings: Thematic analysis identified significant informational challenges, with a common perception that information seeking was onerous, requiring a proactive approach. Further challenges arose from a perceived lack of focus on carer needs coming up against the boundaries of professional knowledge and inconsistent information provision across the sample. Distance carers faced specific issues. A second theme of negative impacts described burdens arising from: difficulties in accessing information from a complex array of support services closure or change in services and unfulfilled information needs. Participants employed strategies to enable access to information, for example, being open about their caring role; and building formal or informal support networks. It is important to address emotional as well as cognitive dimensions of information needs. Practical implications: This research highlights a need for health and social care, practice and policy to acknowledge and address information needs of this diverse population and build resilience. Above all, information seeking and sharing must be understood within the context of the emotional impact of caring, and recognition of these twin needs is crucial. Originality/value: Whilst previous research has focussed on identifying specific needs and knowledge acquisition at cross-sections, a more holistic understanding of experiences is underexplored. This approach is needed to take into account broader contexts, diversity of experiences and different caring roles, e.g. primary and secondary carers, and in situ and distance carers. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of this research is to understand everyday information behavior (IB) during the Covid-19 pandemic at the "new normal" stage, focusing on the notions of experiential knowledge (EK), i.e. knowledge acquired by first-hand experience or in personal interactions, and local knowledge (LK) as perception of local environment. Design/methodology/approach: Seventeen interviews were carried out in February–May 2021, in a district of the city of Madrid (Spain). Interview transcripts were analyzed according to grounded theory, to identify major and complementary themes of EK and LK. Findings: Participants' stories show that EK cooperated with information originating from government, scientific authorities and mainstream media, in patterns of convergence and divergence. While convergence produces "thick knowledge" (knowledge perceived as solid, real and multidimensional), divergence leads to uncertainty and collaboration, but it also supports a critical stance on authorities' information. In addition, participants' perceptions of LK emphasize its human component. LK and EK are exchanged both explicitly and tacitly. Originality/value: The paper presents the first approach to understanding EK and LK and their function during the health crisis, characterizing them as alternative information systems and as topics deserving major attention in research on IB and crisis management. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of this study is to explore the impact of the Covid-19 crisis at the level of individual information behavior among citizens from the German-speaking countries, Austria, Germany and Switzerland. Design/methodology/approach: An online survey was conducted among 308 participants gathered through convenience sampling in April and May 2020, focusing on how citizens changed their mix and usage intensity of information sources and according to which criteria they chose them during the Covid-19 crisis. A Wilcoxon signed-rank test was used for testing central tendencies. Effect sizes were considered to support the interpretation. Findings: The results show first that the Covid-19 crisis has led to an increased demand for reliable information. This goes alongside a significant increased use of public broadcasting, newspapers and information provided by public organizations. Second, the majority (84%) of the participants reported being satisfied with the information supply during the Covid-19 crisis. Participants who were less satisfied with the information supply used reliable sources significantly less frequently, specifically public television, national newspapers and information provided by public organizations. Third, the amount of Covid-19-related information led some participants to a feeling of information overload, which resulted in a reduction of information seeking and media use. Originality/value: This paper is one of the first to analyze changes of information behavior patterns of individuals during crises in the current information environment, considering the diversity of resources used by individuals. [ABSTRACT FROM AUTHOR]

Purpose: Government information and services are increasingly delivered online through the Internet or other digital means. To benefit citizens, such electronic government (e-government) must be incorporated in their government-related information behavior. This study reviews citizens' information behavior in relation to e-government. Design/methodology/approach: Following procedures for systematic reviews, this study reviews 53 papers about citizens' e-government information behavior. Findings: The review finds that citizens (1) employ a rich set of quality, accessibility and non-utilitarian criteria in their perception of e-government; (2) use e-government in combination with offline channels; (3) choose channels on the basis of demographic and situational factors; (4) make frequent use of interpersonal sources and (5) may or may not achieve the intended outcome of their e-government information behavior. E-government information behavior has a lot in common with information behaviors in other domains, but it also accentuates certain facets of information behavior, such as the simultaneous use of multiple channels. In addition, mixed findings are common. Research limitations/implications: Interpersonal sources, both lay and professional, are integral to citizens' e-government information behavior. Yet, theoretical frameworks for understanding information behavior tend to focus on the individual citizen. Practical implications: On its own, e-government is most suited for simpler problems. More complex problems require an information behavior that combines e-government with interpersonal sources. Originality/value: E-government shapes how citizens satisfy their government-related information needs. This study provides an overview of the otherwise scattered research on this information behavior. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of this paper is to introduce the concept of social noise. Under the influence of social noise, a social media user may adjust information behavior based on external cues, attempting to present themselves in a more desirable way to increase their social capital. Design/methodology/approach: A qualitative study informed by an ethnographic approach was used to examine social media information behavior. Participants were observed using Facebook, followed by semi-structured interviews. Data analysis was theoretically grounded in thematic analysis but also adaptive to observations in the data. Findings: Four constructs of social noise were identified in the data. Identity curation emerged as the overarching consideration for individuals. The constructs cultural commitments and relationship management both had a strong presence within the data as well. The fourth construct, conflict management, was identified as social media users decided how to respond to individuals or information with which they did not agree. Originality/value: This study reveals that social media users' awareness of observation by others does impact their information behavior. Efforts to craft a personal reputation, build or maintain relationships, pursue important commitments and manage conflict all influence the observable information behavior of social media users. As a result, observable social media information behavior may not be an accurate reflection of an individual's true thoughts and beliefs. [ABSTRACT FROM AUTHOR]

Purpose: The paper aims to explore the value of various notions of precarity for the study of information practices and for addressing inequities and marginalization from an information standpoint. Design/methodology/approach: Several interrelated conceptualizations of precarity and associated terms from outside of library and information science (LIS) are presented. LIS studies involving precarity and related topics, including various situations of insecurity, instability, migration and transition, are then discussed. In that context, new approaches to information precarity and new directions for information practices research are explored. Findings: Studies that draw from holistic characterizations of precarity, especially those engaging with theories from beyond the field, are quite limited in LIS research. Broader understandings of precarity in information contexts may contribute to greater engagement with political and economic considerations and to development of non-individualistic responses and services. Originality/value: The presentation of a framework for an initial model of information precarity and the expansion of connections between existing LIS research and concepts of precarity from other fields suggest a new lens for further addressing inequities, marginalization and precarious life in LIS research. [ABSTRACT FROM AUTHOR]

Purpose: In this paper, we introduce feminist technoscience as an approach that will advance theory in information behavior and practice. Design/methodology/approach: In this conceptual paper, we identify four common assumptions in information behavior and information practice research that limit theory development to date. Existing models and theories tend to rely on extractive logic, focus on a person-in-situation, depend on binary definitions and assume that information interaction changes people's lives for the better. This leads to extractive ways of discussing information interactions and limits our ability to fully theorize embodiment and affect in our discipline. Findings: Feminist technoscience offers distinct ways of thinking about people, technology, bodies and power; in doing so, it responds to some perennial limitations in our research to date. Originality/value: Feminist technoscience is a robust research paradigm that has not yet been fully applied in our discipline. Assumptions in information behavior and information practice research have led to models and theories that reflect a logic of extraction and are limited in their potential for characterizing both embodiment and affect. Feminist technoscience provides a way to conduct research that challenges these assumptions and addresses these limitations. [ABSTRACT FROM AUTHOR]

Purpose: The study aims to explore and discuss the extent of influence of informal communication on learning in a European social democracy political party through a dual lens approach combining information behaviour and organisational learning perspectives. Design/methodology/approach: The paper presents results from an in depth qualitative study, whereby data were collected through semi-structured and episodic narrative interviews. Template analysis was used. Findings: Informal conversations were identified as intrinsic to the work of the political party. They did influence learning at individual and group levels, and there was a degree of diffusion within the organisation, although the latter was found to depend on opportunity, individual self-efficacy, level of involvement in the party and perceptions of who has influence. The dual lens approach facilitated greater levels of granularity of analysis at individual and group levels of learning. Research limitations/implications: The paper highlights the benefits of using a dual lens approach to add depth to the interpretation of the research findings. Due to the small number of participants further research is needed to verify and extend the results and support a greater degree of transferability. Originality/value: The information behaviour and organisational research theory that underpin the research have not been used together in this way before, and the context for the phenomenon being researched, a traditional political party struggling against the rise of populism in the 21st century, is both contemporary and understudied in each of the theory areas. [ABSTRACT FROM AUTHOR]

Purpose: This paper reports findings from a research project about human information behaviour in the context of serious leisure. Various forms of information activities in this context have been identified and categorised to depict common patterns of information seeking, sharing, using and producing. Design/methodology/approach: The project adopted a qualitative approach in an interpretive paradigm using a thematic analysis method. Data-collection technique was semi-structured interview and 20 volunteers were recruited via a maximum variation sampling strategy. The collected data was transcribed and thematically analysed to identify the main concepts and categories. Findings: The participants have been experiencing six qualities of serious leisure during their long-term engagement with their hobbies or voluntary jobs and their experiences can be fully mapped onto the serious leisure perspective. The findings also confirmed serious leisure is a unique context in terms of the diversity of information activities embedded into a wide range of individual and collective actions in this context. Information seeking and sharing in serious leisure is not only a source of personal satisfaction for the participants, it also can provide them with a sense of purpose in a meaningful journey towards self-actualization and social inclusion. Research limitations/implications: The generalisability of the findings needs to be examined in wider populations. Nonetheless, the existing findings can be useful for follow-up research in the area. Practical implications: This study will be useful in both policy and practice levels. In the policy level, it will be beneficial for cultural policy makers to gain a better understanding about the nature of leisure activities. In the practice level, it will be helpful for serious leisure participants to understand the value of information seeking and sharing in their leisure endeavours. Also, information professionals can use it to enhance the quality of their services for the serious leisure participants who are usually among devoted patrons of libraries, museums, archives and galleries. Social implications: Learning about serious leisure can provide new insights on people preferences in terms of choosing different entertaining and recreational pursuits – such as indoor and outdoor hobbies – in their free time. Originality/value: The informational aspects of serious leisure is an emerging and evolving ground of research. This paper provides empirical evidence on this topic from a specific context in the regional areas in Australia. [ABSTRACT FROM AUTHOR]

Purpose: Americans increasingly feel a sense of wonder at the universe; meditation and yoga are on the rise; and a field known as Contemplative Studies has emerged. These indicators, among others, suggest a groundswell of interest in contemplative practice and contemplative experience and raise intriguing questions for information and Information Studies. Against this backdrop, this paper asks: How might Information Studies contribute to these developments? What is the relationship between information and contemplation? What can be explored on this research frontier? Design/methodology/approach: This conceptual paper is based upon a synthesis of recent writings from the field of Contemplative Studies as well as conceptual analysis of selected papers and themes in Information Studies. It draws from discussion that occurred at a Session for Interaction and Engagement at the 2018 iConference, entitled "Contemplating Information in the Pleasurable and the Profound" (Latham et al., 2018). The authors' creative thinking and personal contemplative practices also infuse and fortify the work. Findings: Popular and academic contemplative movements are afoot, and Information Studies has an opportunity to participate or be left behind. The field of Contemplative Studies has established the foundational concepts that can serve as contextual material for information research into contemplation. Upon closer inspection, Information Studies has already broached the topic of contemplation at various points in its history, theory, institutional practices, and information behavior research. The conceptual points of departure for a research frontier are articulated. Originality/value: Beyond data, information, and knowledge are deeper and more profound aims, such as wisdom, which is related to contemplation. This paper supplies a rationale, scholarly community, conceptual resources, historical precedents, and guiding questions for bridging information and contemplation. [ABSTRACT FROM AUTHOR]

Purpose: Serendipitous information discovery has become a unique and important approach to discovering and obtaining information, which has aroused a growing interest for serendipity in human information behavior. Despite numerous publications, few have systematically provided an overview of current state of serendipity research. Consequently, researchers and practitioners are less able to make effective use of existing achievements, which limits them from making advancements in this domain. Against this backdrop, we performed a systematic literature review to explore the world of serendipity and to recapitulate the current states of different research topics. Design/methodology/approach: Guided by a prior designed review protocol, this paper conducted both automatic and manual search for available studies published from January 1990 to December 2020 on seven databases. A total of 207 serendipity studies closely related to human information behavior form the literature pool. Findings: We provide an overview of distinct aspects of serendipity, that is research topics, potential benefits, related concepts, theoretical models, contextual factors and data collection methods. Based on these findings, this review reveals limitations and gaps in the current serendipity research and proposes an agenda for future research directions. Originality/value: By analyzing current serendipity research, developing a knowledge framework and providing a research agenda, this review is of significance for researchers who want to find new research questions or re-align current work, for beginners who need to quickly understand serendipity, and for practitioners who seek to cultivate serendipity in information environments. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of this paper is to elaborate the picture of situational relevance by examining how modes of music information are viewed as situationally relevant at different stages of information-seeking processes among music students. Design/methodology/approach: Empirical data of the present longitudinal study were collected in two phases by utilizing questionnaire and interview methods. Informants comprised of 14 university-level music students representing the fields of music performance, music education and music theory and composition. Modes of music information were approached through the information typology presented by Rousi, Savolainen and Vakkari. Findings: The findings indicate that not only the modes of music information were seen as situationally relevant for different reasons by the three participating music student groups when at the beginning of their tasks, but also that the perceived situational relevance of the information modes underwent changes as their tasks progressed to focus formulation and post-focus stages. Research limitations/implications: Due to the small number of participants, further research is needed to verify the results concerning the differences in information-seeking processes between diverse music student groups. Originality/value: The paper showcases that approaching music information through frameworks that classify information sources at diverse levels of abstraction enables an accurate description of information-seeking processes and illuminates context-sensitive development of situational relevance of music information of diverse modes. [ABSTRACT FROM AUTHOR]

Purpose: Information science research has begun to broaden its traditional focus on information seeking to cover other modes of acquiring information. The purpose of this paper is to move forward on this trajectory and to present a framework for explicating how in addition to being sought, existing information are made useful and taken into use. Design/methodology/approach: A conceptual enquiry draws on an empirical vignette based on an observation study of an archaeological teaching excavation. The conceptual perspective builds on Andersen's genre approach and Huvila's notion of situational appropriation. Findings: This paper suggests that information becomes appropriable, and appropriated (i.e. taken into use), when informational and social genres intertwine with each other. This happens in a continuous process of (re)appropriation of information where existing information scaffolds new information and the on-going process of appropriation. Originality/value: The approach is proposed as a potentially powerful conceptualisation for explicating information interactions when existing information is taken into use rather than sought that have received little attention in traditional models and theories of human information behaviour. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of this paper is to present the results of a study that explored human behaviour in response to political "facts" presented online by political parties in Scotland. Design/methodology/approach: The study consisted of interactive online interviews with 23 citizens in North-East Scotland, in the run-up to the 2017 UK General Election. Findings: Participants demonstrated cognitive and critical responses to facts but little affective reaction. They judged facts swiftly and largely intuitively, providing evidence that facts are frequently consumed, accepted or rejected without further verification processes. Users demonstrated varying levels of engagement with the information they consume, and subject knowledge may influence the extent to which respondents trust facts, in previously unanticipated ways. Users tended to notice facts with which they disagreed and, in terms of prominence, particularly noted and responded to facts which painted extremely negative or positive pictures. Most acknowledged limitations in capacity to interrogate facts, but some were delusionally confident. Originality/value: Relatively little empirical research has been conducted exploring the perceived credibility of political or government information online. It is believed that this and a companion study are the first to have specifically investigated the Scottish political arena. This paper presents a new, exploratory fact interrogation model, alongside an expanded information quality awareness model. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of this paper is to investigate the status quo of digital poverty among adolescents in China, analyze the characteristics and the causes, then propose countermeasures to provide reference for alleviating digital poverty among adolescents. Design/methodology/approach: The study developed an initial scale of digital poverty among adolescents and used survey data to revise the scale, on this basis, formed a questionnaire, which was distributed to nationwide adolescents. The study developed its findings from the 837 valid questionnaire respondents. Findings: The digital poverty among adolescents is mainly shown in the poverty of digital ability, digital psychology and digital environment and presents the following characteristics, that is, insufficient information seeking ability and information selection ability needing to be improved; equipped with basic information awareness but lack of information evaluation ability; lack of patience in obtaining information and inclined to the principle of least effort; imperfect knowledge structure and immature psychological emotions and vulnerable to external interference; having a certain relationship with the information environment, but not significantly affected by regional economic differences. Finally, the study puts forward countermeasures to alleviate digital poverty among adolescents. Practical implications: Understanding of the digital poverty among adolescents will likely demand rethinking into a number of issues ignored by information poverty studies. Originality/value: Few studies focus on digital poverty among adolescents. This study developed an initial scale of digital poverty among adolescents and revised it by survey data, then conducted an empirical study through questionnaire, which could expand the understanding of information poverty in the field of library and information science. [ABSTRACT FROM AUTHOR]

Purpose: Transitions – as a focus of study – have been missing from information behaviour research. The purpose of this paper is to explore the topic of transitions – their characteristics and influences, the related concept of liminality and Transitions Theory – and what it can contribute to the field of information behaviour. This exploration includes the application of liminality and Transitions Theory to an empirical study of participants making the transition from doctoral student to early career academic. Design/methodology/approach: In addition to an extended literature review, this paper reports on a qualitative study that used constructivist grounded theory methodology for data collection and analysis. Early career academics were followed for a five- to seven-month period and data were collected using interviews and "check-ins". Transitions Theory and liminality were used to guide the analysis. Findings: Three important findings were highlighted: the complicating effects of being in a liminal space on information behaviour; the changing information needs of those undergoing a transition; and the importance of comparison as a way of using information to understand new situations. A revised model of Transitions Theory (Meleis et al., 2000) is also proposed, to incorporate information behaviour. Originality/value: This paper demonstrates that by examining information behaviour over longer periods of time and by making transitions a focus of research, new understandings and insight can be gained into what information individual needs, how they find, share and use that information. This research demonstrates that information behaviour research adds important elements to the study of transitions and, conversely, that transitions (and Transitions Theory) add important elements to the study of information behaviour. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of this paper is to examine how individuals' personal information organization reflects their social environments in order to understand social aspects of personal information organization. Design/methodology/approach: By using a cognitive sociological approach and based on the personal information organization process (PIOP) model (Oh, 2019), this study investigates the social aspects of personal information organization by analyzing the pre-diary interview, a diary, and two post-diary interviews conducted with each of the 18 information users in social science academic environments. Findings: Social dimensions of personal information organization were found in differences between organizing academic and non-academic files, the way participants identified and made distinctions among files, common folders they created, and with the impact of participants' professional age on personal information organization. This study shows that information organization is a process of construction and that the participants' social foundations are reflected in the way they view and organize their files. Originality/value: This study makes a unique contribution to the field by explaining the social aspects of personal information organization. The findings of this study deepen our knowledge of personal information organization by providing different ways to understand how and why people organize their files in certain ways, and by showing that this is not just individual behavior. In practice, this study provides insight into the design of applications and tools that support personal information management of people in specific social environments. [ABSTRACT FROM AUTHOR]

Purpose: The objective of this paper is to document and analyze the organizational activities of faculty members using a personal information management (PIM) framework developed by Jacques (2016). Design/methodology/approach: Interviews were carried out with seven faculty members, focusing on their personal information organization practices as they relate to their academic activities. These interviews took the form of a guided tour of informants' digital workspaces. Findings: Analyses focused on PIM activities make it possible to identify the different strategies adopted by faculty members to organize their academic personal information. This qualitative approach highlights four activities involved in the organization of personal information: inclusion, exclusion, apprehension and implementation. It also reveals differences in the ability of faculty members to analyze their own practices. Finally, the relationship to time and memory of PIM practices is examined through the lens of the concepts of virtualization and actualization. Originality/value: This research provides a more nuanced understanding of PIM practices, specifically of organizational activities, by considering the meaning of these practices for individuals as part of their daily lives. It aims to foster literacy by facilitating the interactions of individuals with their personal information through educational activities. [ABSTRACT FROM AUTHOR]

Purpose: This article aims to help music librarians and other information professionals effectively understand and support communities of choral directors and other groups dependent on networking and serendipitous information encounters. In addition, through discussion and comparison of theories of information behavior, research articles and analysis of events and experiences, the article encourages thoughtful and practical applications of information behavior research. Design/methodology/approach: This conceptual paper uses different theories of information behavior to outline three distinct modes of learning and knowing within communities of choral directors: individual searching, community expertise and serendipitous encounters. Findings: The choral directing community is one that benefits not only from information support systems that emphasize individual information seeking, but also collaborative networking and serendipitous encounters with other community members. Librarians and other information professionals can best help this group discover new repertoire, plan concert programs, improve rehearsals and support other relevant activities through understanding and helping to provide access to professional music networks and being creative in providing opportunities for serendipitous information discovery. Originality/value: Little information behavior research and discussion have focused specifically on the information practices of choral directors and how the format and schedule of a professional choral conference illuminate such practices and needs. [ABSTRACT FROM AUTHOR]

Purpose The purpose of this paper is to explore the information behaviour of early career academics (ECAs) within humanities and social sciences (HSS) disciplines who are starting their first continuing academic position. The proposed grounded theory of Systemic Managerial Constraints (SMC) is introduced as a way to understand the influence of neoliberal universities on the information behaviour of ECAs.Design/methodology/approach This qualitative research used constructivist grounded theory methodology. Participants were 20 Australian and Canadian ECAs from HSS. Their information practices and information behaviour were examined for a period of five to seven months using two interviews and multiple “check-ins”. Data were analysed through two rounds of coding, where codes were iteratively compared and contrasted.Findings SMC emerged from the analysis and is proposed as a grounded theory to help better understand the context of higher education and its influence on ECAs’ information behaviour. SMC presents university managerialism, resulting from neoliberalism, as pervasive and constraining both the work ECAs do and how they perform that work. SMC helps to explain ECAs’ uncertainty and precarity in higher education and changing information needs as a result of altered work role, which, in turn, leads ECAs to seek and share information with their colleagues and use information to wield their personal agency to respond to SMC.Originality/value The findings from this paper provide a lens through which to view universities as information environments and the influence these environments can have on ECAs’ information practices and information behaviour. [ABSTRACT FROM AUTHOR]

Purpose Generating an in-depth understanding of information needs and seeking behaviour is important both for restructuring existing agricultural information systems (ISs) and for creating new ISs. Many information seeking models have been developed over the years, most are narrowly focused on a specific role or discipline. However, no such specific model has been developed in reference to agriculture or an allied discipline. Thus, the purpose of this paper is to develop a model to explore the information seeking behaviour (ISB) of farmers.Design/methodology/approach The model proposed in this paper is based on Wilson’s model. The theoretical insights and empirical evidences comprehended at the study were embedded into Wilson’s model to develop a model that explores the ISB of farmers. The proposed model was quantitatively evaluated using empirical data gathered through a survey of 289 farmers. Furthermore, the model was qualitatively evaluated by subject experts against criteria of simplicity, comprehensiveness, exactness, generality and clarity.Findings The key finding of this study is the model developed to explore the ISB of farmers. The adapted model provides theoretical and empirical bases for exploring farmers’ ISBs. Thus, the model will be useful in developing valuable design insights to apply to user-centred agricultural ISs.Originality/value The originality of this study relates to its demonstration of how existing models can be reconsidered and adapted based on related literature and then tested and presented as adapted models. The proposed model will be useful to promote informational studies in agriculture. [ABSTRACT FROM AUTHOR]

Purpose The purpose of this paper is to present two models of human cognition. The first narrow model concentrates on the mind as an information-processing apparatus, and interactions with information as altering thought structures and filling gaps in knowledge. A second model incorporates elements of unconsciousness, embodiment and affect. The selection of one model over the other, often done tacitly, has consequences for subsequent models of information seeking and use.Design/methodology/approach A close reading of embodied engagements with pornography guided by existential phenomenology.Findings The paper develops a phenomenology of information seeking, centered primarily around the work of Merleau-Ponty, to justify a more expansive concept of cognition. The authors demonstrate the roles of affect and embodiment in document assessment and use, with a prolonged example in the realm of browsing pornography.Originality/value Models of information seeking and use need to account for diverse kinds of human-document interaction, to include documents such as music, film and comics that engage the emotions or are perceived through a broader band of sensory experience to include visual and auditory components. The authors consider how those human-document engagements form virtual communities based on the similarity of their members’ affective and embodied responses, which in turn inform the arrangements, through algorithms, of the relations of documents to each other. Less instrumental forms of information seeking and use – ones that incorporate elements of embodiment and affect – are characterized as esthetic experiences, following the definition of the esthetic provided by Dewey. Ultimately the authors consider, given the ubiquity of information seeking and its rhythm in everyday life, whether we can meaningfully characterize information seeking as a distinct human process. [ABSTRACT FROM AUTHOR]

Purpose The purpose of this paper is to argue that scholars in the information behavior (IB) field should embrace the theoretical framework of the everyday to explore a more holistic view of IB.Design/methodology/approach The paper describes the theory of the everyday and delineates four opportunities offered by scholars of the everyday. The paper concludes with three examples that highlight what a more everyday-focused everyday information behavior might look like.Findings The theory of the everyday provides a useful theoretical framework to ground research addressing the everyday world as well as useful concepts for analysis and research methodology.Originality/value The theoretical framework of the everyday contributes to IB research by providing a theoretical justification for work addressing everyday life as well as useful concepts for analysis. The paper also outlines the benefits of integrating methods influenced by institutional ethnography, a methodology previously used to address the nuances of the everyday world. [ABSTRACT FROM AUTHOR]

Purpose Serendipity is an interesting phenomenon to study in information science as it plays a fundamental – but perhaps underestimated – role in how we discover, explore, and learn in all fields of life. The purpose of this paper is to operationalize the concept of serendipity by providing terminological “building blocks” for understanding connections between environmental and personal factors in serendipitous encounters. Understanding these connections is essential when designing affordances in physical and digital environments that can facilitate serendipity.Design/methodology/approach In this paper, serendipity is defined as what happens when we, in unplanned ways, encounter resources (information, things, people, etc.) that we find interesting. In the outlined framework, serendipity is understood as an affordance, i.e., a usage potential when environmental and personal factors correspond with each other. The framework introduces three key affordances for facilitating serendipity: diversifiability, traversability, and sensoriability, covering capacities of physical and digital environments to be diversified, traversed, and sensed. The framework is structured around couplings between the three key affordances and three key personal serendipity factors: curiosity, mobility, and sensitivity. Ten sub-affordances for serendipity and ten coupled personal sub-factors are also briefly outlined. Related research is compared with and mapped into the framework aiming at a theoretical validation. The affordance approach to serendipity is discussed, including different degrees and types of serendipity.Findings All the terminological “building blocks” in the framework are seen to resonate with the included related research. Serendipity is found to be a commonplace phenomenon in everyday life. It is argued that we cannot “engineer” nor “design” serendipity per se, but can design affordances for serendipity. Serendipity may thus be intended by designers, but must always be unplanned by users. The outlined affordance approach to serendipity points to the importance of our sensory-motor abilities to discover and explore serendipitous affordances.Research limitations/implications Implications of the framework for designing physical and digital environments with affordances for serendipity are briefly considered. It is suggested that physical environments may have a primacy regarding affordances of sensoriability for facilitating serendipity, and digital environments a primacy regarding traversability, whereas physical and digital environments may afford similar degrees of diversifiability. In future research, the framework needs further empirical validation in physical and digital environments.Originality/value No other research has been found addressing affordances for serendipity and connections between environmental and personal factors in similarly detailed ways. The outlined framework and typology may function as a baseline for further serendipity studies. [ABSTRACT FROM AUTHOR]

Purpose The purpose of this paper is to identify the benefits of an approach in which document management systems (DMSs) are based on a formal and explicit document model, primarily in terms of facilitating domain-specific customization.Design/methodology/approach Within this paper, a generic document model is proposed. The model consists of two layers. A general purpose layer, which represents common features of the documents, and a domain-specific layer, modeling properties particular to application domain. The general purpose layer is based on ISO 82045, providing high degree of interoperability with other systems developed with respect to this set of standard.Findings Splitting document model into the layers enables DMSs to be tailored for each particular domain of application, depending on the general purpose layer. The existence of domain-specific layer allows documents to be interpreted differently in different domains of application.Practical implications In order to enable customization of DMS for a particular domain, the implementation of domain-specific document layer is required. Also, the proposed model does not explicitly deal with document dynamics.Originality/value The proposed document ontology is general enough to provide the representation of documents not depending on a specific scope of application, yet flexible enough to enable extensions through which domain-specific document features can be expressed. The separation of document model enables development of core DMS offering services relying explicitly on the general purpose layer on one hand, as well as domain-specific customization of DMS on the other. [ABSTRACT FROM AUTHOR]

Purpose: In order to understand the totality, diversity and richness of human information behavior, increasing research attention has been paid to examining serendipity in the context of information acquisition. However, several issues have arisen as this research subfield has tried to find its feet; we have used different, inconsistent terminology to define this phenomenon (e.g. information encountering, accidental information discovery, incidental information acquisition), the scope of the phenomenon has not been clearly defined and its nature was not fully understood or fleshed-out. Design/methodology/approach: In this paper, information encountering (IE) was proposed as the preferred term for serendipity in the context of information acquisition. Findings: A reconceptualized definition and scope of IE was presented, a temporal model of IE and a refined model of IE that integrates the IE process with contextual factors and extends previous models of IE to include additional information acquisition activities pre- and postencounter. Originality/value: By providing a more precise definition, clearer scope and richer theoretical description of the nature of IE, there was hope to make the phenomenon of serendipity in the context of information acquisition more accessible, encouraging future research consistency and thereby promoting deeper, more unified theoretical development. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of this paper is to investigate how four international students at a Danish university cope with their study-related and everyday information needs, behaviorally as well as affectively, and how their information seeking blends with their cross-cultural adaptation. Design/methodology/approach: Each of the four participants contributed ten diaries and took part in three interviews during the first semester of their stay. Findings: International students' information needs and seeking behavior are shaped by their host university but also by cross-cultural, personal and situational issues. While the cross-cultural issues set international students apart from domestic students, the personal and situational issues create individual differences that call for more individually tailored support. The studied international students lacked information about both study-related and everyday issues. These two types of issues were intertwined and experienced as equally stressful. However, study-related information needs were more important, whereas everyday information needs were more difficult to resolve. In addition, participants tended to feel on their own when it came to finding needed information, but studying abroad also had elements of personal growth in meeting life's challenges. Research limitations/implications: More participants are needed to investigate how international students' information seeking evolves over time. Originality/value: This study contributes detailed information about international students' study-related and everyday information seeking during their first semester abroad. The study has implications for everyday-life studies of international students' information behavior and the international classroom in general. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of this paper is to present the results of a study that explored public perceptions of the credibility of "facts and figures" contained within five social media posts produced by political parties in Scotland. Design/methodology/approach: The study consisted of an online survey conducted in Spring 2017 (n=538). Respondents were asked to gauge the reliability of "facts" contained within the posts, to provide reasons for their answers, and to indicate how they might go about confirming or debunking the figures. Findings: Less than half the sample believed the posts' content would be reliable. Credibility perceptions were influenced by various factors, including: a lack of cited sources; concerns about bias or spin; a lack of detail, definitions or contextual information; personal political allegiance and trust; negative campaign techniques; personal experience of policy issues; and more intuitive judgements. Only small numbers admitted that they would not know how to find out more about the issues or would be disinclined to look further. The majority appeared confident in their own abilities to find further information, yet were vague in describing their search strategies. Originality/value: Relatively little empirical research has been conducted exploring the perceived credibility of political or government information online. It is believed that this is the first such study to have specifically investigated the Scottish political arena. [ABSTRACT FROM AUTHOR]

Purpose – The purpose of this paper is to specifically investigate information seeking strategies that are used by scholars in the USA conducting research in languages other than English and the types of shifts that scholars make between strategies in planned, disruptive, and problematic situations. Design/methodology/approach – Interviews and research diaries were employed to gather information from 16 subjects using seven different languages across seven disciplines. Grounded theory and the constant comparative method were used to analyze types of strategies and types of shifts between strategies. Findings – This study identified four formal system strategies, seven informal resource strategies, four interactive human strategies, and one hybrid strategy. Subjects in the study selected informal resource and interactive human strategies more often as initial strategies while informal resource strategies are used as final strategies. Moreover, the findings presented a variety of shifts between strategies in planned, disruptive, and problematic situations. Research limitations/implications – Theoretically, this study introduces a new conceptual model – the information triangle – which facilitates the classification of strategies used by scholars throughout an information seeking task as well as the characterization of the shifts between strategies. Practically, this paper discusses implications for system designers, publishers, and support providers to better meet the needs of this specific group. A primary limitation is related to isolating the variables of language, culture, and geography from other possible factors such as domain knowledge, system knowledge, or limitations of the systems being used. Originality/value – This study fills a gap in current research in relation to how language plays a role in the selection of and shifts between information seeking strategies used by scholars who rely on sources that are not in English. [ABSTRACT FROM AUTHOR]

Purpose – The purpose of this paper is to investigate the connection between musicians’ information seeking behaviour and the creative process in music, providing a framework for understanding the role of information needs satisfaction in musical creativity. A number of studies in information science literature have been carried out attempting to model cognitive, affective, behavioural and contextual factors associated with music information seeking behaviour. However, only few studies have addressed the relationship between information seeking behaviour and musical creative activities such as composition, performance and improvisation, listening and analysis. Design/methodology/approach – The focus of this paper is to provide a framework for the study of information seeking behaviour for the purposes of satisfying musical creativity information needs, combining the theoretical basis of an established model of information behaviour developed by Wilson and the theoretical perspectives of a music creative thinking model proposed by Webster. The key features of the two models are synthesized in a unified model of information seeking behaviour for musical creativity and enriched with research findings identified in the literature of both musical information seeking and musical creativity. Findings – The proposed conceptual framework offers an integrated interpretation of the combinations of information needs, information resources and environmental/personal barriers, which enable musical creativity. In the authors’ approach “musical creativity” is treated as a musician’s aim or ambition or drive for expression and is influenced by the way musicians seek information for that purpose. Therefore, musical creativity is an intentional behaviour which acts as motivator for information seeking and is affected by the available information and the musician’s information seeking profile. The current study include three important findings: first, the design and development of music library and information services for musical creativity; second, the development of music information literacy skills for creativity; and third, the information seeking behavioural perspective for universal musical creativity, and the implications for cultural musical heritage diffusion around the world. Originality/value – An integrated information seeking behaviour model which includes musical creativity is developed through the synthesis of two already existing approaches, that of Wilson for information seeking behaviour and that of Webster for creative thinking in music. The present conceptual study presents a three stage pattern or process for modelling information seeking for musical creativity: the process initiates with the intention-motivation for creativity, then proceeds to information seeking behaviour and then concludes with the musical creativity outcomes. This is the first study that seeks to understand the relationships between creativity and information seeking behaviour. [ABSTRACT FROM AUTHOR]

Purpose - The purpose of this paper is to provide a critical discussion on the nature of research into people's information behaviour, and in particular the contribution of the phenomenological approach for the development of information solutions. Design/methodology/approach - The approach takes the form of a conceptual analysis drawing on the research literature and personal research experience. Findings - The paper brings to the foreground the relative value of different conceptual approaches and how these underpin and relate to the development of information solutions. Research limitations/implications - The paper, due to the breadth and complexity of the subject, serves to highlight key issues and bringing together ideas. Some topics deserve further explanation. However, this was beyond the scope of this paper. Practical implications - A conceptual framework is provided that indicates the value of the pistemic spectrum for information behaviour studies and provides support for action research and participative design. Social implications - Taking a phenomenological approach, and consequently either a first person approach and/or a highly participative approach to research, challenges the relationship between researcher and respondent. It also raises questions about why the authors conduct research and for whom it is intended. Originality/value - The paper makes explicit the underlying philosophical assumptions and how these ideas influence the way the authors conduct research; it highlights the significance of Cartesian dualism and indicates the significance of these assumptions for the development of information solutions. It supports the view that researchers and developers should be open to respondents leading the exploration of their needs. [ABSTRACT FROM AUTHOR]

Purpose The authors discuss the lifeworld as a research concept for the field of information behaviour, which serves to problematise the concept of unit of analysis. In so doing, the authors demonstrate how the lifeworld can be adopted as a unit of analysis in information behaviour research, that is, how research can be based in the lifeworld rather than merely looking at the lifeworld. The paper aims to discuss these issues.Design/methodology/approach The authors first situate our discussion in the current of information behaviour scholarship. The authors then introduce the concepts of lifeworld and unit of analysis and consider how they intersect. Next, to show the importance of the lifeworld, the authors present two recent studies in which the lifeworld emerged. Finally, the authors discuss how lifeworld-based research can be conducted more conscientiously.Findings Though many research approaches deal with lived experience in one way or another, they tend not to fully grasp these experiences. As opposed to units of analysis such as individual, social group, person-in-situation, etc., using lifeworld as a unit of analysis allows phenomena to be researched holistically and without reductionism.Research limitations/implications The authors limit the discussion to the concept of the lifeworld as developed by Husserl, the concept’s originator. The lifeworld has been discussed and extended by other authors since, but this work is not considered here. The viewpoint is offered as a supplementary perspective, meant to be enriching to our field of study, rather than divisive.Originality/value This is the first time the concept of the lifeworld has been fully explicated in information science. As the authors discuss, two recent information behaviour studies that “discovered” the lifeworld through their analysis. Future studies that attend to the lifeworld from the start have the capacity to build on this work and extend the horizons of information science. [ABSTRACT FROM AUTHOR]

Purpose The purpose of this paper is to investigate the relationship between preferred choice of school subject and student information behaviour (IB).Design/methodology/approach Mixed methods were employed. In all, 152 students, teachers and librarians participated in interviews or focus groups. In total, 1,375 students, key stage 3 (11-14 years) to postgraduate, responded to a questionnaire. The research population was drawn from eight schools, two further education colleges and three universities. Insights from the literature review and the qualitative research phase led to a hypothesis which was investigated using the questionnaire: that students studying hard subjects are less likely to engage in deep IB than students studying soft subjects.Findings Results support the hypothesis that preferences for subjects at school affect choice of university degree. The hypothesis that a preference for hard or soft subjects affects IB is supported by results of an analysis in which like or dislike of maths/ICT is correlated with responses to the survey. Interviewees’ comments led to the proposal that academic subjects can be classified according to whether a subject helps students to acquire a “tool of the Mind” or to apply such a tool. A model suggesting how IB may differ depending on whether intellectual tools are being acquired or applied is proposed.Practical implications The “inner logic” of certain subjects and their pedagogies appears closely linked to IB. This should be considered when developing teaching programmes.Originality/value The findings offer a new perspective on subject classification and its association with IB, and a new model of the association between IB and tool acquisition or application is proposed, incorporating the perspectives of both teacher and student. [ABSTRACT FROM AUTHOR]

Purpose The purpose of this paper is to utilize McKenzie’s two-dimensional model of information practices to situate child feeding practices as complex, socially situated information practices. Further, the authors examined a host of contextual factors (financial, physical, and social) that enabled and constrained information practices within the tightly controlled environment that defines the lives of young parents (YPs).Design/methodology/approach Methods of investigation were ethnographic in nature and data collection methods included naturalistic observation and interviews in two communities in British Columbia, Canada over a period of several years. Data collection and analysis was ongoing. During the initial stages of data analysis, a conventional approach to content analysis was used to identify key concepts, preliminary themes, and illustrative examples. Working within the broader category of child feeding practices, the authors used a constant comparative process of directed content analysis to identify sub-themes, namely, distinct physical, social, and financial influences on child feeding practices.Findings The YPs in this study described negotiating breastfeeding, formula feeding, and the introduction of solid foods within a heavily surveilled atmosphere with different and conflicting levels of support and information. The findings demonstrated that active seeking by YPs was often discouraged by authorities, and more passive practices of information encountering and receipt of information from proxies were accepted and expected.Research limitations/implications This study used McKenzie’s two-dimensional model to paint a richer picture of YPs’ information practices and their physical, geographical, financial, and social contexts.Practical implications These findings suggests that child feeding informational support should, rather than being prescriptive, take into account the complexities of YPs’ relationships and daily lives, as well as the social structures that shape their experiences as parents.Social implications Child feeding practices are influenced by a host of physical, financial, and social factors, and are situated within familial and education environments, as well as broader social and policy discourses.Originality/value This research utilized McKenzie’s two-dimensional model of information practices with a sample of YPs. Evidence suggested that child feeding practices were informed by active seeking, active scanning, non-directed monitoring, and by proxy, but these manifested differently for YPs than for the older expectant mothers upon whom McKenzie’s original model was derived. Using ethnographic methods, the authors situated child feeding practices as complex information practices that are informed by conflicting information, physical, social, and financial factors and intensive parenting ideologies. This reinforces the need for information science researchers to understand contextual factors that influence practices. [ABSTRACT FROM AUTHOR]

Purpose The purpose of this paper is to focus on middle-school-aged young people’s information-seeking behavior and the knowledge and perceptions they have of and about federal government websites.Design/methodology/approach The case study included 37 youth across four middle schools in the mid-Atlantic USA who all participated in a research-focused after-school program. During these sessions, they participated in several data collection activities, including an interview, a survey, a word association activity, an evaluation of the homepage of a government website, and card-sorting. Using conventional, directed, and summative content analysis techniques, the narratives from each data collection activity were coded using in vivo and theory-based terms.Findings The study finds that the majority of participants viewed government websites favorably, but were frequently unsure of what government websites are or who is responsible for their creation. Perhaps more significantly, participants’ views of information-related policies frequently were raised during discussions about government websites. The perceptions reflected the youth information-seeking behaviors and information literacy gaps.Originality/value Overall, these findings shed light on the opinions of an understudied population in e-government research and inform both policy makers and educators on how to best disseminate government information to youth. [ABSTRACT FROM AUTHOR]

Purpose The purposes of this paper are to understand the user information seeking (IS) process under a new service system, to explore how users construct strategies and to identify the influences of the new service system on the IS process and behaviour.Design/methodology/approach A quality research study design that included questionnaires survey, observation, thinking-aloud and interviews was employed. In all, 20 participants from 12 social science disciplines at Sichuan University, Chengdu, China were observed using the proposed Discovery Service system. The user IS process characteristics and taxonomy were analysed, and the stages matrix of IS under new system was built.Findings Users’ IS processes under the new system proved to be very complex. The features of three process stages, i.e. searching, scanning and verifying stages, and four different behaviour patterns were identified. Moreover, characteristics of IS behaviour under the new service system were described.Originality/value User IS behaviour was addressed in a new service system context in this study, as has seldom been done in previous IS research. A comprehensive and user-centred understanding of users’ exploratory practices in a new service system context was obtained, which will inform the development of information services for digital libraries. In addition, it indicated that the uncertainty of the IS process should be addressed by considering the relationships among IS, information retrieval and user-computer interaction. [ABSTRACT FROM AUTHOR]

Purpose Despite societal investment in providing health information to young parents, little is known about the health information practices of young parents themselves. The purpose of this paper is to explore young parents’ health information practices in context.Design/methodology/approach This constructivist grounded theory study investigates the health information practices of young mothers and fathers (age 16-23) in Greater Vancouver, Canada. Data were collected over 16 months via individual interviews with 39 young parents (37 mothers, 2 fathers) and observations at young parent programs. Inductive analysis was iterative with data collection.Findings Young parent health information practices emerged, clustering around concepts of information seeking, assessment, and use, with sharing conceptualised as a form of use. Many young parents were sophisticated information seekers, and most were highly networked using mobile technology. While access to information was rarely a barrier, assessment of the large quantity of health-related information posed challenges.Research limitations/implications These findings are not generalisable to all populations. Newly identified information-seeking practices such as defensive and subversive seeking should be explored further in future research.Practical implications Rather than focusing on quantity of information, health and information professionals trying to reach young parents should focus on fostering information literacy skills and building relationships as trusted information providers.Social implications Young parent experiences of social marginalisation influenced their information practices and should be taken into consideration.Originality/value This first investigation of young parent information practices can guide services and resources for young parents, suggests that sharing might be conceptualised as a subset of use, and highlights new information-seeking practices by marginalised individuals, such as defensive and subversive seeking. [ABSTRACT FROM AUTHOR]