1. Managing Database Services: An Approach Based in Information Technology Services Availabilty and Continuity Management
- Author
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Leonardo Bastos Pontes and Adriano Bessa Albuquerque
- Subjects
Knowledge management ,COBIT ,health plan ,lcsh:T58.5-58.64 ,lcsh:Information technology ,business.industry ,Computer science ,availability ,information technology services ,Service management ,Services computing ,Information technology ,02 engineering and technology ,continuity ,Information Technology Infrastructure Library ,service management ,Engineering management ,Work (electrical) ,020204 information systems ,management guides ,0202 electrical engineering, electronic engineering, information engineering ,business ,Information Science ,Capability Maturity Model Integration ,Accreditation - Abstract
This paper is held in the information technology services management environment, with a few ideas of information technology governance, and purposes to implement a hybrid model to manage the services of a database, based on the principles of information technology services management in a supplementary health operator. This approach utilizes fundamental nuances of services management guides, such as CMMI for Services, COBIT, ISO 20000, ITIL and MPS.BR for Services; it studies harmonically Availability and Continuity Management, as most part of the guides also do. This work has its importance because it keeps a good flow in the database and improves the agility of the systems in the accredited clinics in the health plan.
- Published
- 2017
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