Search

This study examines data from a survey conducted at a U.S. public research university, focusing on students' behaviors and attitudes toward the library, both physical and online. The analysis categorizes student users and nonusers based on demographics such as full-time enrollment, first-generation status, college, and grade point average (GPA). Results indicate that first-generation students were most likely to never use the online library. Low GPA respondents visited the physical library most frequently, whereas high GPA students were more inclined to use e-resources. The discussion section includes suggestions for improving services and resources to support student success. [ABSTRACT FROM AUTHOR]

This paper reports on a study on delinquent acts in three academic libraries in northern Ghana. A survey method was used for the study and a questionnaire was used to collect data. The study population consisted of staff in the Reader Service Sections of the three libraries. The study found that failure to observe library regulations, keeping overdue materials, eating in the library, littering, reserving seats unjustifiably, and hiding of books for the purpose of monopoly are examples of delinquent acts practiced by library users. According to the participants, the main reasons for delinquent acts are inadequate orientation to users, insufficient copies of books, and indiscipline among library users. The respondents further reported that these actions led to a reduction in library resources and low patronage. To curb deviant behaviors in libraries, the study recommends the adoption of pragmatic approaches including massive orientation for users, imbibing positive library culture that fosters respect, bolstering commitment and cooperation among library users and the staff, increasing library budgets as well as finding more creative ways of acquiring more copies of books, such as using Open Educational Resources (OERs), belonging to consortia and building and/or enhancing existing Institutional Repositories (IR). [ABSTRACT FROM AUTHOR]

This article presents a 2-year study on how quickly Texas library staff members greeted a library patron after eye contact. Results from 140 library visits found a mean of nearly 4 min, but a mean of 9 s after removing outliers. The study also calculated the perceived customer value by measuring the service, quality, image, and price of the customer service experience. Findings suggest that each patron/staff interaction may alter a patron's perceived Return on Investment (ROI). Given libraries are primarily supported by tax dollars, poor patron service experiences may impact the perceived values of library programs and services, jeopardizing future funding. The article highlights the importance for libraries to retain satisfied employees and build trust within their communities. [ABSTRACT FROM AUTHOR]