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Steam-assisted gravity drainage (SAGD) methods have been widely applied in oil-sands exploitation globally. SAGD processes are effective only after thermal and hydraulic communication between the injector and producer has been established during the start-up operation of the well pair. The geomechanical SAGD dilation startup has been considered a promising technology that can enhance permeabilities of heavy-oil reservoirs and reduce thermal conformance time. However, limited studies have focused on the practical operational procedures of geomechanical SAGD dilation startup. This paper presents the application of SAGD dilation startup technology in a shallow super heavy-oil reservoir in the Karamay oil field, China. The general reservoir geology and geomechanical characteristics were investigated and used to propose a practical approach to determine dilation initiation pressure. We also summarize the SAGD well completions and geomechanical SAGD dilation startup procedures. A case study using a real SAGD well is presented and analyzed. We then share the field operation procedures and results after dilation startup. The objective of the research was to reduce the steam circulation time and achieve uniform thermal conformance along the SAGD well. Our field results highlight the promising potential of using water injection to create a dilated zone and dramatically enhance reservoir permeability. The performance of SAGD dilation startup in the Karamay oil field is evaluated by comparing the cumulative oil production rate with those from SAGD wells using conventional startup. • The geomechanical properties of Karamay heavy oil reservoirs are characterized. • A practical approach to determine dilation initiation pressure for SAGD startup is proposed. • A field case study of geomechanical SAGD dilation startup is presented and analyzed. [ABSTRACT FROM AUTHOR]