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This study examines the factors that influence the continued use intention of mobile apps designed for travel-related purposes. Interviews with 22 individuals provided data for developing a conceptual model of travel app continued use intention. The model draws on the expectation confirmation model framework, as well as interviews, to illustrate the relationship between functional value, hedonic value, satisfaction, and trust, and to discuss the link between moderators of familiarity, travel purposes, travel app types, and technology proficiency as predictors on continued use. The study's results establish an in-depth understanding of continued use for travel apps. [ABSTRACT FROM AUTHOR]

This study examines the decision-making processes of young Chinese travelers, with a particular interest in understanding points of disagreement and resolution processes. On the basis of interviews with 25 young Chinese travelers, this study found that while a small number of travelers did not perceive any disagreement, or did not voice their disagreement, the majority of interviewees described the decision-making process as being characterized by periods of disagreement. It was found that Chinese cultural values including “forbearance” and “authority” influence travelers’ disagreement prevention. The strategies for disagreement resolution were primarily influenced by two Chinese cultural values: “reciprocity” and “conformity”. [ABSTRACT FROM AUTHOR]

Going beyond the traditional East/West consumer differentiation in studying service failure, this article examined the impact of acculturation, together with ethnicity of service staff and origin of a hotel brand on consumers’ perceptions and behavioral responses. The research drew on four focus groups conducted in Beijing with 34 participants, followed by an experiment for which data were collected from 451 Chinese-Americans and 464 Mainland Chinese. Results showed significant differences in perceptions and behavioral responses following a service failure between Chinese-Americans and Mainland Chinese, and among Chinese-Americans with different acculturation strategies. Implications of study findings and directions for future research are discussed. [ABSTRACT FROM PUBLISHER]