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Public libraries serve as important hubs for lifelong learning for older adults. Nevertheless, if library visits are perceived as discouraging and frustrating, they can be burdensome for this demographic. The perceptions of motivations influencing public library use among older adults was explored through 37 semi-structured interviews. Employing the ARCS (Attention, Relevance, Confidence, and Satisfaction) motivation model, a qualitative approach was adopted. The analysis aims to shed light on the motivations and perceptions of elderly library users. The significance lies in being the pioneer in applying the ARCS motivation model to library use among older adults within the framework of public libraries, highlighting profound implications for library services catering to this demographic. The findings will contribute to new methodologies in library user research, increase knowledge and interest in public library use among older adults, and provide concrete suggestions for library administrators and policymakers. • Older adults' motivations for using public libraries are interconnected within the ARCS motivation model. • Older adults' attention emphasizes the variety and availability of library materials, programs, and services. • Older adults' relevance emphasizes the need for the educational and recreational value of public libraries. • Older adults' confidence emphasizes expectations, opportunities, and librarian support for library use. • Older adults' satisfaction emphasizes the convenience of library services, comfort of facilities, and feedback. [ABSTRACT FROM AUTHOR]

Radon exposure is the second leading cause of lung cancer, yet few Americans test their homes for radon, particularly in rural areas. The academic team and community partners engaged the public library systems in four rural counties to offer digital radon detectors for check-out as a means of increasing the public's access to free radon testing. The check-out procedures and instructional materials were created through an iterative process, and library personnel were educated on radon and home radon testing prior to launching the lending program. Library patrons reported high usability, feasibility, and acceptability of the program. Library patron-staff interactions mainly included discussions about the logistics of radon testing. Given that public libraries are invested in making communities thrive and promoting health, providing library lending programs for radon detectors is a novel, feasible, and acceptable way to reduce the risk of lung cancer in the community. • The radon detector library loan program was designed and evaluated using citizen science methods. • The radon detector library loan program was usable, feasible and acceptable to library patrons. • Library patrons were appreciative of having access to radon detector kits at no cost. • Public libraries can serve as partners to promote the health of communities. • Radon detector loan programs are innovative and attract community members who may not have otherwise utilized the library. [ABSTRACT FROM AUTHOR]

Abstract Habitual wayfinding is a revised wayfinding model for academic libraries, where there is a high percentage of repeat users. Using the unique spatial characteristics of a specific academic library, this study explores the wayfinding patterns of repeat users and evaluates the impact of patrons' travel habits on their library space usage. The GIS tool ArcMap is employed to visualize library traffic and detect potential patterns of habitual wayfinding. The impact of habitual wayfinding behaviors on library space usage is analyzed. Findings suggest that travel habits formed through past frequent actions can lead to consistent navigation preferences toward certain function units and significant usage differences even within the same function unit in a library. In addition to proposing this modified wayfinding framework and studying its relevance in explaining library space usage patterns, this study also makes a methodological contribution through a novel approach of detecting potential traffic patterns by visualizing routing data and quantifying its details at the route segment level. The framework, methodology, and findings have important implications for understanding space use in academic libraries and can be valuable to libraries considering conducting space evaluation and space rearrangement projects. Highlights • Habitual wayfinding is proposed as a revised wayfinding model for academic libraries. • Habitual wayfinding behavior is explored using the spatial characteristics of a liberal arts college library. • Patrons' potential navigation patterns are visualized using ArcMap. • A relationship between past actions and navigation preferences is confirmed. [ABSTRACT FROM AUTHOR]

Chinese academic libraries have been devoting great effort into introducing next-generation online public access catalogs (OPACs) in order to provide a better user experience. However, there is a lack of empirical research on their usage. In this study, a transaction log file from a typical next-generation OPAC, the Wuhan University Library OPAC, formed the basis for an investigation of users' information behavior, using a clickstream data analysis framework. The 26,732,368 clickstream records in the original log file were cleaned, parsed, coded, then analyzed at the footprint, movement, and pathway levels. The results showed that the users relied heavily on the single-box simple search interface, seldom involved themselves in an exploratory search process, and preferred page navigation over search refinement when interacting with search results. The OPAC was used as a lookup tool to locate known academic resources and as a personal information management tool to utilize basic library services, instead of as a discovery tool as intended. [ABSTRACT FROM AUTHOR]

The relevancy of public libraries is often called into question, with some saying that library services have been or will be displaced by, among other things, new media such as social media. This study tested this displacement hypothesis with survey data collected from three nations (the U.S.: N = 879; South Korea: N = 700; and Singapore: N = 987). Ordinal regressions were used to investigate the relationship between the use of social media and nine public library services, taking into account individual demographic differences. The results show that for all three nations, social media use has significant complementary relationships with all nine library services examined. Computer and information literacy training showed the largest effect size. However, signs of displacement effects were observed in the odds ratio statistics, particularly among daily social media users and in reference services, library visits, and time spent in the library, suggesting that where displacement is concerned, these areas warrant extra attention. [ABSTRACT FROM AUTHOR]

This study highlights the unique accommodations integral to welcoming transgender library patrons. Research shows transgender people have unique needs which differ from lesbian, gay, bisexual, and queer (LGBQ) individuals, and experience substantial barriers to obtaining quality library service. Most studies in the past exploring the needs of lesbian, gay, bisexual, and transgender library users focused exclusively on LGBQ users. This study surveyed adult transgender individuals ( n = 102) with an online questionnaire. The majority of participants were white, designated female at birth, and under 40 years old. Survey respondents needed libraries to make accommodations for them to feel safe ( p < 0.001). The top 5 accommodations needed were recent transgender literature, gender identity or expression as part of library nondiscrimination policy, gender neutral, single-stall bathrooms where a key did not need to be requested, recent LGBQ literature), and an established remote process for name change. [ABSTRACT FROM AUTHOR]

Many public libraries provide makerspace services, where people can share tools and knowledge to create tangible items, yet the audience for these spaces is sometimes challenging to identify or maintain. Sometimes the spaces are less inclusive than intended or desired. This comparative case study examines user and library staff experiences in three makerspaces to determine the types of leisure the makerspaces support, and the types of makerspaces community members want. The study found that these spaces serve two audiences: those committed to a serious leisure use of the space, and those interested in casual leisure. These audiences each need different support, programs, and policies. Neither type of leisure was well supported in all three cases. This study situates the benefits of library makerspaces in the lives of the users and asks a series of questions orienting LIS toward a research agenda concerning serious and casual leisure. • The Serious Leisure Perspective was applied to grounded theory analysis of public library makerspaces. • Library staff often idealize serious leisure making, but such making is not always possible in these spaces. • Many users prefer to attend programs and are more interested in casual leisure, as a social alternative to work. • Casual leisure did not develop into serious leisure; audiences require different programs, staffing, outreach. • A research agenda with orienting questions is offered for public library-oriented scholars. [ABSTRACT FROM AUTHOR]

Most studies on library ethics are theoretical. No scale has been developed with a valid and reliable psychometric property to measure library staff and users' ethical perceptions or behaviors. This paper describes the development of a brief measure of the Library Ethics Scale (LES) conducted in two consecutive studies. In the first study, based on the literature review and opinions of expert groups, 47 items were developed for the item pool. These items were administered to 521 university library users in Turkey. An explanatory factor analysis indicated a strong two-factor solution. In the second study conducted on 259 participants, these two-factor structures showed good psychometric properties, with 18 items explaining the total variance of 59.074. The Cronbach alpha reliability coefficient was 0.903, and the two sub-dimensions were found to be 0.91, and 0.888, respectively. The LES shows good validity and reliability properties and has potential application in library ethics settings, including library professionals' perceptions and users' perceptions and behaviors. • Most studies on library ethics are theoretical. • No scale has been developed to measure library ethics perceptions and behaviors. • This study is the first attempt to develop a reliable and valid scale to measure the ethical perceptions of library users. • Results indicated strong evidence of a two-factor solution with good psychometric properties for 18 items. • The Library Ethics Scale (LES) is a brief scale, easy to use and has potential application in many library ethics settings. [ABSTRACT FROM AUTHOR]

Digital curation is being recognized as a new domain that demands its own skills and expertise. The perceived or occurring professionalization of digital curation calls for a deeper analysis of what it means to do digital curation. Drawing on the findings of an online survey of professionals, who identify themselves as digital curators, this research offers insight into who digital curators are, what they do, and how they describe their skills and the relevance of these skills to their jobs. Having synthesized definitions of digital curation and profiles of digital curators, the study distinguishes between top-down and bottom-up professionalization and identifies similarities and differences between them. While the top-down, agenda driven approach offers coherence and consistency for digital curation as a profession, the bottom-up, practitioners-driven approach thrives on inclusiveness and heterogeneity. The study concludes by pointing out the lack of certain themes in the professional discourses, such as the themes of user communities, open access, and advocacy. [ABSTRACT FROM AUTHOR]

LibQUAL +® is a widely used measure of library service quality. Based on SERVQUAL's gap theory, LibQUAL +® measures items on three levels of service quality: minimum, perceived, and desired levels. Differences between user evaluations of service quality on these levels indicate the types of gaps in service quality. Gap theory has been criticized due to the possible inability of users to distinguish between different levels. However no study has investigated this claim using statistical analysis. A multitrait multimethod (MTMM) framework was used to evaluate the validity of using three levels of measurement to measure customer satisfaction in LibQUAL +®. Measurement errors across levels of measurement are correlated, indicating that simple score differences are inaccurate estimates of gaps. Users are able to distinguish between the three levels of measurement indicating support for validity of using gap theory in measuring library service quality. [ABSTRACT FROM AUTHOR]

Cognitive mapping is a method typically adopted in ethnographical research to learn about library user behavior and experience in a cross-cultural context. Through reporting practical findings from a case study, where it served as a key method, the usefulness of cognitive mapping in revealing cognitive style and perceptions of the library and in understanding cultural users' behaviors and experiences is explored. Cognitive mapping offers an open exploratory way to help self-reflection of personal contexts regardless of language constraints. As such, it provides for the study of multiple cultural communities. In addition, its potential of usage in a virtual environment is presented. One limitation of this method is the extent to which it can reveal the holistic picture of library experience in isolation. As such, it works well when applied with other data collection techniques to form a flexible yet robust methodological framework to learning about library cultural groups. • Cognitive mapping helps explore international students' library engagement and personalization of their library journey. • Mapping techniques are an accessible way to develop narratives without language barriers or textual mechanisms. • Cognitive mapping is beneficial in revealing the complexity of cognition, perception, experience and behavior. [ABSTRACT FROM AUTHOR]

Public library systems' websites were often the sole means for older patrons to access library services and programming during the COVID-19 pandemic. This study integrated Pauwels' (2012) framework to analyze 25 Ontario public library systems' websites for evidence of their available programming for older adults during the early months of COVID-19. The 640 identified programs for older adults revealed a number of patterns, including issues regarding visibility and representation of older patrons on library websites as well as assumptions surrounding older adults' access to technologies. Discussions consider three implications for public libraries as they reopen and create new virtual spaces "postpandemic": questioning (re)distributions of resources that support both virtual and in-person services, questioning implicit assumptions that digital connection will foster social connection, and questioning the effects of the library as a virtual space on feelings of social connectedness. • Connections to public libraries can help older patrons maintain a sense of identity, facilitating adjustments in older age. • Pauwels' (2012) framework can help scholars analyze websites with enhanced depth and nuance. • Public library post-pandemic efforts must consider the virtual/in-person split in services, programs, and collections. • Virtual public library programs will not necessarily foster social connection and may exacerbate digital exclusion. [ABSTRACT FROM AUTHOR]

The use of mixed methods in library and information science research is more effective in generating insightful results when the methods are fully integrated with each other. A novel sequential mixed methods approach was developed to more holistically study user search behavior within a library discovery system. Customized semi-structured interview protocols, using the critical incident technique, were based on each participant's search logs. Findings from the interviews informed statistical log analysis, which identified features of search sessions that made accessing resources more likely. Individual interviews provide more precise data when protocols are created using the participants' logs. Similarly, statistical log analyses are enhanced with users' descriptions of their behaviors in library discovery systems. While prior studies have employed both interviews and log analysis, using the methods to inform one another reduces the limitations and enhances the benefits of each. • A novel sequential mixed methods approach provides a more holistic view of user behavior in library discovery systems. • Individual interviews provide more precise data when protocols are created using participants' logs. • Statistical log analyses are enhanced with users' descriptions of their behaviors in library discovery systems. [ABSTRACT FROM AUTHOR]

Abstract: A multi-method case study research design, guided by Passini's conceptual framework of wayfinding, was employed to investigate library user wayfinding behavior within the entry area of a medium-sized public library facility. The case study research design included document review of the library's wayfinding information system; unobtrusive observation of library user wayfinding behavior; intensive interviews with library users to discuss their views on wayfinding in the library; and an expert review with library staff and a library wayfinding and signage expert to validate research findings. Overall, the study found library users' wayfinding behavior to be generally inconsistent over time, but that there are users who stick to predominant segments (those segments used heavily to connect two particular nodes, or stops). Those segments tend to be the straightest or most direct segments connecting two given nodes. Also, users appear to employ Passini's wayfinding styles more often than his wayfinding strategies, but additional research is needed that delves more deeply into these cognitive processes. [Copyright &y& Elsevier]

Abstract: Public librarians in South Korea assist users in obtaining information on a variety of topics. However, health-related information and services have a lower profile than other services due to a perceived lack of librarian expertise in searching and evaluating health resources. Although public library users are actively seeking health information, it has become critical for both public librarians and users to develop skills for using and evaluating Internet health resources. Therefore, this study was conducted to identify a set of useful criteria to evaluate online health web sites for both librarians and library users. From a comprehensive literature review, 33 criteria related to health website evaluation were identified. Using this set of criteria, South Korean public librarians and users were asked to rate the importance of each criterion in surveys. A strong consensus was found between the two groups. The top 10 most highly rated criteria from both groups were identified and compared. The results led to the development of an initial set of 12 evaluation criteria for health websites. It is expected that the final set of criteria will be used by public librarians to recommend the best health websites to their users. Although the study was conducted in South Korean public libraries, the findings are applicable in providing evaluation services of health websites to libraries worldwide. [Copyright &y& Elsevier]

Abstract: Radio frequency identification (RFID) technology has application to research on information-seeking behavior of library users. A user study was conducted to track traveling paths using the RFID system. Three undergraduate students carried a reader/writer and explored information sources in a library to complete a given set of tasks. Data regarding the traveling paths and information sources used were collected. The information offers insight into participants'' information-seeking patterns. For example, all participants started in the online public access catalog zone; they used secondary sources for fact-based tasks more than for topic-based tasks. In addition, they spent the most time exploring the general book zone. A small percentage of tag recordings had to be removed or created because of errors in transmission readings; however, the procedure and results of the experiment were not affected. The results suggest that RFID technology provides data accurate enough to explain library users'' information-seeking behavior, and can be applied to future studies. [Copyright &y& Elsevier]

Abstract: Focus group interviews were conducted to investigate how teen library users perceive and use text reference service. Findings indicate that teens have a mixed attitude toward the service, and they anticipate using it primarily for imposed queries. Teens'' perception of three aspects of the service is also discussed: response time, librarians'' use of texting abbreviations, and the impact of texting constraints. Strategies are provided to increase awareness, motivate use, and meet expectations. Findings will help inform libraries'' text reference practice, providing them with a clear understanding of how teens can benefit from the service, and how their information needs can be fulfilled to their satisfaction. Such an understanding will then lead libraries to develop more effective strategies to promote and deliver library services to teens, strengthen the role libraries play in teens'' information-seeking process, and establish a positive and sustaining relationship between teens and libraries. [Copyright &y& Elsevier]

Abstract: Large scale open-source library automation systems can increase efficiencies in bibliographic production. The implementation of such a system, Evergreen, was examined in order to ascertain whether it facilitated detection and use of library collections in Indiana public libraries. Three hundred forty-nine participants recruited from nine public libraries completed user surveys. Additionally, library server data about interlibrary loan (ILL) statistics were collected from participating libraries on a monthly basis. The self-reported user survey included questions about patron history at local public libraries, use of the previous Online Public Access Catalogs (OPACs), and use of the Evergreen OPAC for finding and accessing multiple library collections since library users could directly request interlibrary loans via the Evergreen OPAC. The findings indicate that the implementation of the Indiana Evergreen system received moderately positive ratings from the participants; the positive evaluation was primarily related to the use of the ILL function. The ILL service satisfied the participants'' needs and motivated them to use the Evergreen OPAC. Benefits for Evergreen users were confirmed. [Copyright &y& Elsevier]

Abstract: Studies of e-service quality have consistently used adaptations of service-quality measurement tools that have been adopted and extended from traditional service-quality frameworks. However, a fresh insight into the investigation of key determinants of Web-based library service quality, with an emphasis on how library customers perceive service quality, has much to offer. Key determinants were identified, and contributed to the development and empirical testing of a proposed conceptual model of service quality that encompasses environment, delivery, and outcome quality. Unlike the disconfirmation approach, the performance-only measure was used. Participants included postgraduates and academic staff from four research intensive universities in Malaysia. Exploratory factor analysis and confirmatory factor analysis using structural equation modeling was carried out in order to develop and validate a measurement model for Web-based service quality, which included three second-order dimensions and eight first-order dimensions. Insights into the conceptualization of Web-based library-service quality as a multidimensional hierarchical construct are provided. The emergence of specific determinants specific to the Web services supports the notion that measurement of electronic-service quality is different from traditional services, though they may share some common factors. [Copyright &y& Elsevier]

Abstract: The economic value of public libraries for local residents in Korea was measured. An economic-value measurement model that enables the estimation of diverse types of public library services was designed, using a conditional-value measurement method. Benefits were taken as the value of the main services provided by public libraries, such as accessibility to informational materials, facilities, and programs. Costs included the total amount of expenses at libraries such as personnel expenses, materials purchasing expenses, and other operational costs. Data were collected from 1220 users from 22 public libraries in the province of Seoul/Gyeonggi-do and the other seven Korean provinces. The return on investment (ROI) was calculated to be 3.66. [Copyright &y& Elsevier]

Abstract: Citizens'' use of the public library in their local community is explored, focusing on social activities and how the libraries function as meeting places. The findings are important because of the need for meeting places across cultural, ethnic, generational, and social lines in a complex multicultural and digitized society. How library visitors use the library space and services, so that the overall societal goals of the library and the local community are obtained, is still rarely examined. An in-depth observational study was conducted in three library branches of Oslo, combined with interviews with patrons to establish the context and purpose of their library activities and to which life spheres they are linked. The research used concepts from social theory. The overall finding is that the public library use is very diverse. Patrons move easily between high and low intensive activities and float between life spheres and roles—student, family member, friend, neighbor, and citizen. The library is a complex arena. It is a public realm, in the sense that most of the visitors are strangers to each other; most of the individual uses belong to a private realm, and the library''s community activities constitute it as a parochial realm. In the library, users are exposed to the plurality of the community and learn about otherness. People are not categorized by profession or as being unemployed, a patient or a client, but are all library users. This quality of the library contributes to social inclusion. [Copyright &y& Elsevier]

Abstract: A survey and analysis of the use of ethnographic methods in studies of libraries and library users identified a total of 81 studies. Five main types of ethnographic research methods were identified: observation, interviews, fieldwork, focus groups, and cultural probes. The survey shows a recent increase in the use of ethnographic methods in libraries, and identifies an emerging genre of studies associated with library planning that uses rapid ethnographic methods to investigate libraries and their users as part of planning processes. The survey supports comparison across ethnographic studies, settings, and methods; enables the growth of ethnographic methods as a research method in libraries; and provides material for library and information science curriculum development in this area. A bibliography of the studies used in the analysis is provided in Appendix A, and includes a number of gray literature reports and online publications. [Copyright &y& Elsevier]

Abstract: In this qualitative study exploring the content of social interactions between library staff and patrons, interviews were held with 15 library staff members in three neighborhood branch libraries in a large American midwestern city. An analysis of the interviews suggests that public libraries may contribute to social capital through the relationships and interactions that occur between staff and patrons. Some of the ways in which these relationships and interactions may contribute to social capital include: building patrons'' trust in the library and its staff, connecting people to both community and library resources, providing social support for patrons, reducing social isolation, helping patrons gain skills to function in an increasingly online world, and providing a positive place for neighborhood residents to gather. The kinds of social interactions occurring in libraries that may help to build social capital are highlighted. [Copyright &y& Elsevier]

A survey was conducted among library and information science (LIS) practitioners to examine the effect of the research methods course on LIS practitioners' work. Findings suggest the research methods course is a valuable component of the master's in library and information science (MLIS) program. Taking the research methods course increases LIS practitioners' research interest and assists them by helping them critically evaluate published literature and apply it at work, provide better assistance to library patrons, produce valid and reliable data to facilitate decision making, identify problems at work and design and implement studies to solve them, and write grants and for publication. Suggestions are made to improve the research methods curriculum and enhance the educational experience for LIS practitioners. [Copyright &y& Elsevier]

This study is the first content analysis of news media representations of young adults specifically connected to the possible implications for library service for this age group. News and feature stories about young adults in two California newspapers surveyed over a consecutive three-month period between January and March 2007 identified common patterns in the collective representations of youth which raise questions about the potential institutional implications of these portrayals for young adult services. Analysis of the survey found young people were depicted routinely as troubled, troubling, and dangerous, a finding consistent with more than a decade of general media research. Examining these representations may help libraries become better and more critically informed about actual youth behaviors and thus initiate institutional debate about more effective service approaches with this age group which constitutes significant portion of library users. [Copyright &y& Elsevier]

Information inequity is a central concern of the digital age. Many recognize the role of public libraries in bridging such inequities. Unfortunately, however, public libraries are often limited by the funding available to them. This study used a geographic information system (GIS), inequality measures, and multiple regressions to analyze statistics from the Public Libraries Survey (PLS) collected by the National Center for Education Statistics (NCES) and from census tract data. It evaluated the levels of public library funding and services and tested how these resources vary with neighborhood income and urbanization levels. This is one of the few nationwide multivariate studies of neighborhood-level variations. The study revealed significant funding and service variations across the nation's 9000 library systems. Distributions of digital materials, full-time staff with a master's degree in library and information science, and library programs were especially disparate. Library systems in lower-income or rural neighborhoods were relatively less funded and offered fewer information resources. Interestingly, the only variable that was not significantly associated with neighborhood income was the number of public Internet terminals. This suggests that recent funding and research efforts may have made a difference. Similar funding efforts are encouraged for other types of library resources such as staff education and training. In light of the prevalent disparities in resource levels across neighborhoods, the study calls for a fundamental evaluation of the funding mechanisms for libraries. Also, information behavior research should investigate how this structural information inequity affects individuals’ information use decisions. [Copyright &y& Elsevier]

University libraries have invested a large amount of resources into digitizing information for the Web, yet scholars and practitioners question the value of this investment due to a lack of use of university library website resources (ULWR). Addressing this concern, researchers have investigated the use of ULWR and offered insights into the problem. However, studies have employed a single perspective rather than a comprehensive approach; as a result, the findings shed light on only part of the use issue. Also, existing studies have consistently reported that users with different academic roles have distinct usage patterns of ULWR and information sources. But they have not considered a wide range of users or systematically investigated such differences. This study examines these differences. This study examines (a) the user perspective, derived from technology adoption literature; (b) the website design perspective, embedded in human computer interaction literature; and (c) the library service quality perspective, based on information science literature. The second area is addressed by surveying a wide range of users, categorizing them based on their academic role differences, and then comparing their use of ULWR and information sources, thereby highlighting distinctive usage patterns. Research based on the responses of 315 participants shows that while users favorably rated factors derived from the perspectives of user and library service qualities for ULWR use, they perceived university library websites as somewhat difficult to use. Also, distinct user patterns are observed in this dataset. [Copyright &y& Elsevier]

A content analysis of articles published between 1999 and 2008 in the area of information behavior yielded results directly comparable to previous research and demonstrated little change in research methods employed, relative interest in particular user groups, or attention to affective variables. However, interdisciplinarity of the literature has increased, and it appears that the proportions of researchers and practitioners contributing to the literature in this area have reversed: now a majority of authors are researchers. This suggests an increase in scholarly activity in the area, a finding consistent with other recent reviews. [Copyright &y& Elsevier]

The public library facility design literature identifies the importance of understanding patron wayfinding behavior and designing around it, and this research is a first step toward answering that call. Unobtrusive observation is conducted of library patrons'' initial wayfinding behavior from the two entrances of a medium-sized public library in south Florida. Although more than 100 entry routes are observed during this study, less than a quarter of those routes are taken by over 75% of observed patrons as they enter the facility, indicating that certain entry routes are extremely popular. Library personnel can use geographic information systems (GIS) to map the most popular routes. Then they can use information about which entry routes are most popular to increase the level of wayfinding ease in the entry areas of the facility and to strategically market library materials and services along highly-trafficked entry routes. [Copyright &y& Elsevier]

Public libraries have been held in high regard by communities since they were established in North America in the mid-19th century. Recently, with their diminishing informational role combined with the economic downturn, libraries have had to reassert their relevance to communities in a period of severely reduced municipal budgets. One role that is often assumed but rarely examined in depth is the library as a generator of social capital. This preliminary study investigates the relationship between public libraries and indicators of social capital using a questionnaire survey administered in three branch libraries in a large Midwestern American city. Library users had significantly higher levels of social capital in terms of community involvement and trust than a random sample of city residents. When frequency of library use was correlated with indicators of social capital there were mixed results. Library use was significantly associated with community involvement, but not with trust. Lack of trust in neighbors may be the incentive for people to become more involved in their communities in order to create a safer environment. The findings suggest that there is a strong relationship between public libraries and social capital but that further research is needed to broaden the base of the study and to include interviews with library patrons and staff so as to get a more nuanced view of how social capital is created. [Copyright &y& Elsevier]

An innovative experiment to develop and evaluate a public library computer training program to teach older adults to access and use high-quality Internet health information involved a productive collaboration among public libraries, the National Institute on Aging and the National Library of Medicine of the National Institutes of Health (NIH), and a Library and Information Science (LIS) academic program at a state university. One hundred and thirty-one older adults aged 54–89 participated in the study between September 2007 and July 2008. Key findings include: a) participants had overwhelmingly positive perceptions of the training program; b) after learning about two NIH websites (http://nihseniorhealth.gov and http://medlineplus.gov) from the training, many participants started using these online resources to find high-quality health and medical information and, further, to guide their decision making regarding a health- or medically-related matter; and c) computer anxiety significantly decreased (p <.001) while computer interest and efficacy significantly increased (p =.001 and p <.001, respectively) from pre- to post-training, suggesting statistically significant improvements in computer attitudes between pre- and post-training. The findings have implications for public libraries, LIS academic programs, and other organizations interested in providing similar programs in their communities. [Copyright &y& Elsevier]

Computers and productivity tools help library patrons to access information, generate insights, structure results into a useful format, and produce knowledge. The use of these productivity tools by patrons requires librarians to alter their traditional professional role, which was primarily to provide information access for patrons, so that they can also provide expanded services and support to these patrons. This study focuses on understanding the computer and productivity tool skills that librarians desire for their new role in assisting patrons with information integration. Many aspiring and working librarians perceive their computer and productivity tool competencies as ranging from novice to proficient, and hope to increase their competencies to very skilled. [Copyright &y& Elsevier]

Through a nationwide survey of potential public library closures from 1999¿2003 (the most recent federal dataset at the time of the study), the researchers assessed the reasons for public library closure, actions taken to alleviate possible loss of library services and resources, and the potential effects on users from the librarians' perspective. Geographic information systems (GIS) was used to analyze the demographics and socioeconomics of the geographic market areas around permanently closed library facilities and compared with national averages from the 2000 U.S. Census. The study found a variety of factors lead to closure; however, a lack of use, a sudden reduction in funding, and the opening of another library facility were the most common closure reasons. The actions taken by the community or library system to alleviate the loss of library services and resources depended on the circumstances of each closure. The geographic market areas around permanently closed facilities tended to include poorer and less educated patrons, and more renters than homeowners when compared to the national average from the 2000 U.S. Census. The study presents a methodology using GIS to describe libraries'' geographic market areas and illustrates the need for further exploration into reasons for public library closures and the effects of facility site location, relocation, and permanent closure on potential users. [Copyright &y& Elsevier]

Public libraries must respond to the needs of the communities they serve in order to remain relevant, but assessing these needs is especially challenging in the midst of the rapid development of information technology. This study examines needs assessments to understand the user community, library services, and expected sources to determine user needs regarding space and services. The research employed a mixed-method approach including semi-structured interviews, a questionnaire assessment, and Social Network Site (SNS) big data analysis. The study assessed the needs and characteristics of users and non-users at Yongsan-gu Public Library, South Korea. Data collected were used to examine how the library was affected by COVID-19, the steps it taken to adjust and provide services, and how users have adapted to library use during the pandemic. The research results provide direction for building a future public library in regions that lack cultural infrastructure. The results also demonstrate that it is necessary to construct infrastructure linked to cultural projects by creating complex cultural and user-oriented spaces. • Triangulation methods were used to assess public library users and non-users service needs. • The study examined how library users and non-users adapted to library closures brought about by the COVID-19 pandemic. • The research findings provide direction for public libraries by emphasizing infrastructure development. • Library users and non-users have similar expectations and want libraries to be more interdisciplinary cultural spaces. [ABSTRACT FROM AUTHOR]

This article presents an overview of the methods, findings, and the general implications of the 2007 Public Libraries and the Internet study. This annual study has chronicled public libraries' provision of Internet access to patrons and a range of related issues since the early 1990s. The 2007 study focused on the provision and maintenance of Internet access and services, infrastructure issues, community impacts of the technology, training, library technology funding, and e-government roles of public libraries. This article details these findings, exploring how the 2007 data compare to previous studies. It also considers the implications of these comparisons in terms of the levels of service that libraries are able to provide, the challenges that libraries face in providing these services, and the ways in which communities and governments rely on public libraries to guarantee public Internet access. [Copyright &y& Elsevier]

The reference library plays a valuable role in a print environment for at least two purposes: direct ready reference, the seeking or verification of basic facts; and finding contextual aspects of a person, place, event, period, or other topic. For the first task, one needs an appropriate single source; for the second, a well-selected range of different reference resources, such as dictionaries, encyclopedias, atlases, bibliographies, and biographical dictionaries. Reference library service has not yet made an effective transition into the digital library environment. Research has focused on empowering reference librarians. A complementary emphasis on empowering library users, renewed attention to bibliographic access, and a more holistic view are needed. [Copyright &y& Elsevier]

Abstract: Vermont library directors estimated they received at least 1228 requests for patron information in the last year. In spite of these requests and heightened awareness about threats to confidentiality posed by the USA PATRIOT Act, fewer than half of the state’s public and academic libraries have written patron confidentiality policies. The policies that do exist were recently updated and most prohibit release of information without a binding legal document. However, only half require an attorney’s review of such documents. Libraries with larger numbers of personnel and with directors holding MLS degrees are more likely to have policies. The absence of policies does not appear to indicate a lack of belief in the importance of confidentiality; a vast majority of library directors support strengthening the state law. [Copyright &y& Elsevier]

Abstract: This study investigated the effectiveness of question answering by question types in the inter-institutional collaborative chat reference service at a public library system. In particular, this study examined whether subject-based research type questions are answered as effectively as simple factual type questions, and whether local-specific questions are answered as effectively as non-local questions in the inter-institutional chat reference service. Effectiveness was assessed in terms of answer completeness and user satisfaction. The analysis was based on user surveys and corresponding transcripts of 415 chat reference transactions initiated by patrons of a public library system. The study found little difference in the effectiveness of question answering between subject-based research and simple factual questions. However, local-specific questions, such as circulation-related and inquires about local library services, were answered less completely and patrons expressed lower levels of satisfaction compared to non-local questions. These findings indicate problems and gaps in coordinating the inter-institutional chat reference service among participating libraries. Implications to design seamless services in the collaborative service were discussed. [Copyright &y& Elsevier]

Abstract: New technologies increase the ability to capture and retrieve data about library usage patterns and users. Collecting, analyzing, and using patron data, however, may raise concerns among library users about their online privacy and how the data collected might be used to their advantage or disadvantage. This article examines undergraduate students'' knowledge and perceptions of online privacy issues, their opinions regarding who should collect and retain information about them, for what purposes, and under what circumstances. [Copyright &y& Elsevier]

A secondary analysis of a user survey administered in 13 public libraries examined user ratings of reference services by transaction type. Transaction type is defined dichotomously as self-generated (users transacting questions they have determined for themselves) or imposed (agent users in the library seeking information on behalf of someone else). Users with self-generated questions rated library services lower than did users with imposed questions. Both groups rated the library experience lower than their reference desk experience, and imposed queries were responsible for proportionately higher “first time” use of the reference desk. No significant difference existed between groups for ratings of finding useful information in the library, finding everything wanted in the library visit, frequency of library use, or levels of attained formal education. There were significant differences found for ratings of the reference librarian''s service behaviors, user satisfaction with reference service, and frequency of reference desk use. [Copyright &y& Elsevier]

Can public libraries become hubs for citizen science? In line with the principles of citizen science, this question was answered collaboratively with librarians from the Barcelona Network of Public Libraries who performed two hands-on activities. One activity was a training course taken by 30 librarians from 24 different libraries which enabled them to envisage citizen science implementation at each library. The other activity consisted of co-creating a citizen social science project and involved 40 library users, seven librarians from three different cities, and professional scientists. The analysis considers the perspectives of both librarians and users, through participant observation, surveys, and a focus group to identify strengths and challenges. The overall results suggest that public libraries can offer leadership in the promotion of citizen science and contribute to the mission of public libraries to act as local community hubs. The main challenges identified were related to the complexity of collaboration, uncertainty regarding research co-creation, and participant retention strategies. • Public libraries can offer leadership in the promotion and implementation of citizen science initiatives. • Citizen science helps to attract new users, increase social cohesion, and improve perceptions of a library's social value. • Citizen science encourages users to address science-based community issues alongside scientists. • Soft skills are crucial to deal with the challenges raised by co-creation processes and participant retention. [ABSTRACT FROM AUTHOR]

Public libraries that practice effective dialogic communication are more likely to build trust with their communities. Applying principles of dialogic communication as a theoretical framework, this study examines how public libraries in Canada and the USA use Twitter to build long-term positive relationships with their publics. Content analysis of 28,788 Twitter messages sent to and from thirteen library @names revealed that libraries tend to employ the 'dialogic cluster' principles more often than the 'technical and design cluster' ones. However, 'technical and design cluster' messages were more likely to be retweeted. The number of followers was found to be positively related to the frequency of trust messages that the Twitter users send to a library @name. The authors discuss communication practices to actively engage publics in dialogic communication on Twitter. • Principles of dialogic communication are used to explore library use of Twitter to build relationships. • Dialogic communication is important in building library-public relationships. • Trust is a key dimension of library-public relationships. • Twitter is an effective tool to facilitate dialogic communication. • Effective dialogic communication results in a growing number of engaged followers. [ABSTRACT FROM AUTHOR]

The focus of this study is to investigate the perception of librarians towards user privacy in libraries. This study measures the change in perception after providing education related to the privacy of library users. The change in perception regarding privacy issues in libraries in the past 5 years by comparing its results with those of a 2013 study was also examined. The results show that librarians' level of interest and awareness of the privacy of library users in 2019 is significantly higher than that of 2013; awareness of the danger in collection of user data increased significantly after education; and finally, after education, there was greater receptivity to the education courses and willingness to recommend them to their colleagues. In order to increase awareness of privacy violations and for greater protection of library user privacy libraries and professional associations must strive to provide standardized and regular privacy education for librarians and library staff. • Many librarians have a low level of awareness about how and when user data is collected and the impact on user privacy. • Librarians' level of interest and awareness about library users' privacy in 2019 is significantly higher than that of 2013. • Librarians' awareness of library privacy issues was higher after participating in privacy education. • Librarians became more aware of the necessity of privacy education for librarians after receiving education themselves. [ABSTRACT FROM AUTHOR]

Public libraries play a vital role in providing information, education, and cultural activities to local populations. Digitization and the Internet have changed the traditional functions of public libraries and caused them to become more community-centered and offer more diverse services. Agent-based geographical modeling is a method for simulating complex urban environments using heuristic and approximated algorithms. The agent model for public libraries developed for this study demonstrates the possibilities for analyzing accessibility, exploring demographic data of potential users, finding underserved areas, and searching for the best locations or relocation sites for libraries. This model has been implemented and tested using the entire public library network of Slovenia. Results suggest that agent-based geographical modeling is a promising method for research in the field of library and information science. • Agent based geographical modeling (ABGM) is a promising research method in the field of library and information science. • ABGM is a heuristic method for the analysis of the accessibility when exploring demographic data of potential users. • ABGM supports the identification of underserved areas and searching for the best (re)locations sites for libraries. • ABGM results deepen the knowledge of potential library users. • Library administrators can use ABGM results in everyday decision-making and planning of the public library network. [ABSTRACT FROM AUTHOR]

As a learning center, rural library initiatives aim to provide rural communities with access to a wealth of reliable and readily available information. Changes in user behavior correspond with the changes in the way instructional programs are delivered to meet the rural library users' needs. Guided by the RAMESES review method, a systematic review identified 30 related studies throughout Scopus and Web of Science databases. Seven main themes emerged: roles, services, use, sources, activities, challenges, and impacts. The seven themes produced a total of 30 sub-themes. In-depth qualitative studies of rural library services, and needs analyses of rural communities are recommended. • Research patterns and trends on rural library studies between 2009 and 2018 are identified. • Domains contribute to the new knowledge and fulfilled the empirical gaps in area of studies. • Gaps were found in rural libraries studies that can be studied in the future (sources, activities, challenges, and impact). • Studies need to be conducted on rural library services and needs analysis of rural communities (qualitatively). [ABSTRACT FROM AUTHOR]