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The article offers information on creating accessible spaces/programs/services in libraries. Topics discussed include the most important thing a library can do, especially when creating or redeveloping a facility, service or program, importance of getting input from patrons with disabilities on digital initiatives, and factor that should be considered for a library to be truly accessible.

The article focuses on the new library design in the U.S., as of November 2021. Topics discussed examples of how the modern public library is much more than a place to borrow books, significance of the furnishings that libraries can play in enhancing the patron experience, and the adoption by many libraries of best practices from retail stores to highlight their collections.