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The article discusses the shift of patron service of libraries toward human-centered design techniques, also known as design thinking, as of September 2016. Topics include the reason behind the adoption of design thinking techniques by Melanie Huggins, executive director of the Richland Library in Columbia, South Carolina, the key features of design thinking, user experience (UX) design as a common assessment tool in academic and public libraries, and libraries that adopted design thinking.

The article reports on research which has been conducted on both librarian and patron satisfaction related to Integrated Library Systems (ILS) at both academic and public libraries. Statistics are offered from a survey by the periodical "Library Journal," in which respondents answered questions including which ILS does their library currently use, what features would they like added to their ILS, and whether they would recommend their ILS to a colleague.

The article presents several charts on the satisfaction of integrated library systems (ILS) users. Topics discussed include library patrons, librarians, and the differences between public and academic libraries.

Discusses the professional responsibilities of librarians in acquiring books for library collections. Thoughts on how the decisions of some librarians may be affected by the opinions of library users; Challenges facing academic librarians who may be pressured by faculty to purchase certain publications; The impact of Phil Donahue and Oprah Winfrey on library acquisitions decisions; Reflection on the expertise of librarians in purchasing books in public and academic libraries; Argument that librarians must be able to define and explain the purpose of the library in order to build a collection for it.

Focuses on a survey of microcomputer use in academic and public libraries by 'Library Computing.' Variety of brands and models being used in both types of libraries; Use of computers for administrative functions, library operations and online searching; Popular software programs; Creation of software; Problems.

Editorial. Focuses on the attitudes of library users toward public libraries, and discusses the idea that some users feel a sense of ownership toward their libraries. View that academic libraries should build strong loyalties to the institutions they are part of; Thoughts on the opinions of taxpayers that local public libraries belong to them; Opinions on how libraries should view their success in terms of library user attitudes; Situation in which a community protested the closing of an older library building.