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Presents the views of Cleveland Public Library's director, Marilyn Gell Mason, on how to provide the best library service. Discussion of how the library offered access to complete Associated Press (AP) reports during Operation Desert Storm; View that the library is able to predict what library users need and respond in a timely way to these needs; Construction of a dial-up service by the library, which offers in its online catalog a current index to articles in a number of magazines and other information on periodicals and library materials; Thoughts of Mason the partnerships of the library with electronic publishers, including software and database publishers.

This article reports that the Dial-up Catalog at the Cleveland Public Library has allegedly been well received that the library has expanded the service to include new features, as of February 1989. First of the features is that callers can order a title and specify the branch which it is most convenient for them to pick it up. Second, callers can connect with an electronic news board that relates information on Cleveland PL services, programs and events. Third, patrons who need in-depth research can call with a request, leave their phone number, and be called back with the information. Also, anyone that does not have a Cleveland or CLEVENET library card can get an application via computer. On the other hand, the Cuyahoga County Public Library has begun its own 24-hour dial-up service called the Easy Access Catalog. The online catalog includes a complete collection of books, records, tapes, compact discs, videos, films, and filmstrips. Meanwhile, the Cuyahoga PL Board of Trustees passed a resolution to place a five-year one mill levy renewal issue on the May 2, 1989 primary election ballot.

Reports on the plan of County Public Library in Cleveland, Ohio to have a public access catalog by late 1988 or early 1989. Items converted; Installation of picture archiving and communication systems.

Reports on Cleveland Heights-University Heights Public Library's decision to switch over from Online Computer Learning Center to Data Research Associates automation system of Cleveland Public Library (CPL). Benefits from CPL automation system.