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More than seventy online studies were reviewed to identify awareness, usage, satisfaction, and challenges of using information resources and services in academic libraries by users. The main objective of this study is to review the literature on information resources and services regarding awareness, usage, impact, challenges, satisfaction levels of users of various academic libraries. The study includes research papers published in national and international journals and other sources available on the internet. A review of various studies revealed that users use library resources and services for various purposes. Studies reveal that most users are satisfied with print resources, but they face problems while accessing online resources due to lack of skills to use these resources. Most students today rely on online resources, but a lack of training prevents them from getting the information they need. Most of the studies have suggested that the library should play an important role in providing information literacy program and user studies at regular intervals in their institutions to provide better library and information services to the users. [ABSTRACT FROM AUTHOR]

Academic libraries play a key role in the promotion of user centered services through the provision of information resources and services for the information needs of the library clienteles. With the emergence of Information and Communication Technology (ICT), the traditional library services have no place in satisfying the curiosity of the library users. Library users are gradually keeping away from the use of the library and less value are attached to the library. This paper looked at the traditional and hybrid services that are easy to access and more convenient for the library users as a way of promoting clientele centered services in academic libraries. The study recommended that academic libraries should introduce and employ strategic services in order to attract the library users to the library services. [ABSTRACT FROM AUTHOR]

College libraries are integral part of higher education institutions and they play an important role in raising the standard of education. The study was conducted at Sri JCBM College, Sringeri to assess users’ awareness and utilization of library resources and services. The data were collected using a structured questionnaire and personal visits to the said college library. Convenience sampling technique was used to collect the data. Seventy structured questionnaires were distributed and 52 duly filled questionnaires were returned back, the response rate is 76.04%. The data were analyzed using SPSS software (16.0) and Excel. The study revealed that the majority (86%) of the users are visiting library daily. The study revealed that majority of the users have awareness on almost all the services provided by the library. The majority of the users always use internet browsing service (50%), Reference service (44.23%) and Book bank facility (40.38%) while they visit the library. The users were satisfied with various resources and services provided by the library. The study suggested to provide a separate digital library with the adequate number of computers with high speed internet connectivity, Wi-Fi, access to more number of e-resources including CDs/DVDs and online journals to the users in the library. The library needs to explore innovative methods by making use of technology in reaching out to users. [ABSTRACT FROM AUTHOR]