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This study set out to investigate the reference service provision at the National Film and Television Institute (NAFTI), Ghana from the perspective of users. A total number of 335 copies of questionnaire were administered to students and faculty of the National Film and Television Institute out of which 234 copies of the questionnaires were returned and used for the study representing a 69.9% response rate. The findings show among others that though the majority of respondents found the services and resources provided in the reference section coupled with staff attitude and skills of the library satisfactory, there is lack of electronic reference service provision. The researchers therefore strongly recommend the immediate adoption of electronic tools for reference service provision in addition to adequate user education. [ABSTRACT FROM AUTHOR]

The dynamic nature of information use has called for Information and Communication Technologies (ICTs) in entirely every field of the human venture, and information services and academic libraries are not an exception. The adoption of ICT based services has provided the platform where universities can source and access information easily. Though some studies on ICT availability and utilization have been conducted in the developed world, few studies on ICT services availability and utilization exist in Ghana, especially in the University for Development Studies (UDS). Underpinned by the Technology Acceptance Model (TAM), the study employed mixed research design to gather data from 300 library users, librarians, and library officers in the UDS. The findings revealed that four major ICT services (Wi-Fi, internet technology, digital library resources, and online public access catalog) are available across the five campuses' libraries of the University for Development Studies, Ghana. The findings also revealed that less available facilities/services in the UDS libraries are the E-mail facilities and the CD-ROM technology facilities while laptops and iPads were non-available for library users to independently search for information in the absence of their personal laptops. Despite the perceived availability of library facilities and services, the usage of library services and facilities among library users in the UDS is generally modest. The increasing availability of ICT facilities and services has facilitated communication between libraries and among library users. As recommendations, the provision of ICTs facilities and services in university libraries must be accompanied by in-services training. [ABSTRACT FROM AUTHOR]

The purpose of this study is to assess the information needs and information-seeking behaviour among library users in the CHS Library, the University of Ghana amid the COVID-19 pandemic. The study adopted the survey design to select 128 respondents using the convenience sampling technique with a response rate of 68.75 per cent. The study found that most respondents were competent health information literates. Moreover, most users look for health information to gain a better understanding of the causes, severity, and prognosis of a disease. Again, most respondents demonstrated that their main source of health information during the COVID-19 pandemic was the internet followed by medical databases. The findings also indicated that major challenges encountered in seeking health information by most respondents were internet connectivity followed by lack of time and inadequate library resources. Earlier studies have focused on health information and there is relatively little research on health information provided during the COVID-19 pandemic. Thus, this study provides insights into the information needs and information-seeking behaviour among library users during the pandemic in a developing country setting. [ABSTRACT FROM AUTHOR]

The focus of this study was on collection development practices at Valley View University (VVU) Library in Ghana. The study was set out to find out if there exists a collection development policy at VVU library. The population of the study was stratified into two main categories namely users of the library and the library staff. In selecting the students, simple random sampling technique was employed to select the students from four departments out of seven. The total population for both library staff and faculty members were used. Therefore sample size for the study was three hundred and two (302) made up of 210 students, 74 faculty members and 18 library staff. Data for the study was collected through questionnaires. The SPSS was used to analyze the questionnaire. The findings of this study indicated that VVU library stock both print and non-print materials for their users. [ABSTRACT FROM AUTHOR]