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Chapter 5 of Library Technology Reports (vol. 58, no. 1), “Library Engagement Platforms’ End Goal,” focuses on the end results. David Lee King describes scenarios where these services and engagement platforms succeed and what that might look like to the customer. [ABSTRACT FROM AUTHOR]

Chapter 2 of Library Technology Reports (vol. 58, no. 1), “Companies and Products,” provides an overview of library engagement platforms currently available. Each software platform is introduced, target customers are described, and service and tool offerings are shared. [ABSTRACT FROM AUTHOR]

People want connection. A company or a library trying to position itself as a new best friend can come across as fake. But giving people a little nudge shows they are on your radar and is OK—in fact, it’s an important aspect of doing business online. Chapter 1 of Library Technology Reports (vol. 58, no. 1), “What Is a Library Engagement Platform?” presents definitions of library engagement platforms in the context of this report and describes the activities these platforms typically make available in their functionality. [ABSTRACT FROM AUTHOR]