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One of the significant gaps in library troubleshooting literature is methods of diagnosis. Chapter 4 of Library Technology Reports (vol. 58, no. 7), “Methods of Diagnosis,” attempts to fill this gap by reviewing trends and common methods of diagnosis for both reactive and proactive troubleshooting. We discuss the DECSAR troubleshooting methodology; diagnosis techniques of re-creation, elimination, backtracking, and half-splitting; and tools such as link checkers, screen capture programs, OpenURL editors, and other remote-access troubleshooting tools. We also discuss proactive troubleshooting, analyzing problem reports, and access checks. [ABSTRACT FROM AUTHOR]

Chapter 2 of Library Technology Reports (vol. 49, no. 1) "Resource Sharing in Libraries: Concepts, Products, Technologies, and Trends" discusses the major international standards, protocols, and pragmatic technical approaches that support resource sharing activities. The ISO ILL protocol established as the international standard has seen inconsistent adoption; APIs now provide similar capabilities while interest in developing a new version of the standard has recently gained momentum. [ABSTRACT FROM AUTHOR]

OpenURL link resolvers have become a core component of a library user's toolkit, yet a historical comparison suggests that they fail nearly a third of the time, and have not improved over the past six years (see [ABSTRACT FROM AUTHOR]

Chapter 2 of “Rethinking Library Linking” details im-provements made to the SFX resolver menu at Eastern Kentucky University and makes suggestions that other libraries can use to improve resolver menus. Also covered here are improvements that can be made by examining queries available in a standard SFX installation. [ABSTRACT FROM AUTHOR]

Previous chapters in this report have addressed the continuing importance of OpenURL linking in libraries and presented interface-based and data-based ways to improve local OpenURL link resolver systems. This chapter explores issues pertinent to the continued and expanded adoption of OpenURL and other linking technologies, with an eye toward incorporating the shift in library collections from ownership to access and our users' growing desire for instant access to online full text. [ABSTRACT FROM AUTHOR]