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The article focuses on reevaluating paratransit services to better meet the expectations and needs of the disability community. It discusses the need for a new approach that includes representation from the disability community, incorporating accessibility into emerging transit modes, and embracing partnerships and a holistic view of transit ecosystems.

The article discusses various supply chain challenges faced by the transit industry in North America. It is reported that the paratransit, rural, small city, and nonemergency medical transportation providers are the most affected by these issues. It further discusses the reasons behind the challenges, such as extreme inflationary pressures, pricing volatility, and the unique specifications written for an end-user.

The article focuses on recent leadership appointments in the transit industry, including Ivan Maldonado as executive director of Palm Tran, Garth Weithman as deputy Chief executive officer (CEO) of the Central Ohio Transit Authority, and Timothy M. Walker as CFO of Cincinnati Metro.

The article discusses how Palm Tran, a transportation agency in Palm Beach County, Florida has assisted the community during Hurricane Nicole. It is reported that Palm Tran has provided more than 5,000 rides to assist residents in preparing for the storm and evacuating them to shelters. It is further reported that they continued to provide fixed-route and paratransit services until winds exceeded tropical storm force, requiring service to be suspended.

The article describes the improvements made by the Indianapolis Public Transportation Corp. (IndyGo) to its operations. Michael Terry, President and Chief Executive Officer of IndyGo, explains how they reduced losses and improve employee efficiency through establishing a wellness program, reducing overtime by hiring quickly, and addressing paratransit commuters. They sourced second-hand buses that still ran well to replace aging fleet and they made customer service a priority.

The article details the author's conversation with Durham Area Transit Authority's (DATA) general manager Sean Smith and general manager for paratransit Tara Caldwell. Smith talked about his experience of working in the private side of the transportation sector. Caldwell shared her experience of starting a career at DATA. They also discussed DATA's partnership with the Triangle Transit Authority in providing the best public transportation service in Durham, North Carolina.

The article offers transportation news briefs, including the selection by the San Joaquin Regional Transit District of RydeTrans as its Dial-A-Ride paratransit services provider and the 10-year managed services agreement signed by VIA Rail Canada with Icomera.

The article focuses on challenges in the public transit industry and expectations of the passengers in the U.S. Topics discussed include use of transportation management software in process of customer-centric approach to transit, impact of aging of the baby boomer population on paratransit services, and growth in autonomous vehicles technology.

The article offers information on four transit agencies that chose to purchase propane autogas-fueled vehicles. These four agencies are San Diego Metropolitan Transit System, Delaware Transit Corp. (DTC), Lee County Transit and Flint Mass Transportation Agency (MTA). It is noted that MTA has been running propane autogas paratransit buses since 2011 to provide green, affordable public transportation while saving taxpayer dollars.

The article describes the accident prevention and emergency response activities at Metopolitan Atlanta Rapid Transit Authority (MARTA). Accident prevention and crisis response includes initial and continuing training of bus, rail and paratransit operators in equipment capabilities and simulation exercises, among others. During accidents, emergency kits containing phone numbers and courtesy cards for passengers are made available to operators together with radio equipment.

A personal narrative is presented which explores the author's experience of attending the American Public Transportation Association's Bus and Paratransit Conference to get a closer look at the maintenance competition of the International Bus Roadeo.

The article reports on the increasing demand and cost for paratransit services compared to fixed-route services. According to the author, fixed-route service is rapidly becoming the bottomline and that paratransit is much preferred by active seniors and people with disabilities. The Lane Transit District (LTD), plans to create a call center combining the Medicaid transportation program and all other human services transportation options and programs into one service for eligible participants.