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The paper questions common assumptions in the dominant representational framings of information systems success and failure and proposes a performative perspective that conceives IS success and failure as relational effects performed by sociomaterial practices of IS project actor-networks of developers, managers, technologies, project documents, methodologies, and other actors. Drawing from a controversial case of a highly innovative information system in an insurance company-considered a success and failure at the same time- the paper reveals the inherent indeterminacy of IS success and failure and describes the mechanisms by which success and failure become performed and thus determined by sociomaterial practices. This is explained by exposing ontological politics in the reconfiguration and decomposition of the IS project actor-network and the emergence of different agencies of assessment that performed both different IS realities and competing IS assessments. The analysis shows that the IS project and the implemented system as objects of assessment are not given and fixed, but are performed by the agencies of assessment together with the assessment outcomes of success and failure. The paper demonstrates that by reframing IS success and failure, the performative perspective provides some novel and surprising insights that have a potential to change conversations on IS assessments in both the IS literature and IS practice. [ABSTRACT FROM AUTHOR]

In this paper, we propose a partial solution to the problem of the relevance of information systems research by adjusting doctoral programs to the specific needs and talents of doctoral students that have significant prior professional life experience. The purpose of this paper is first to recognize that the "professionally qualified doctoral student" (PQDS) has a different type of knowledge that may give her/him some advantages over other students, including greater symbolic capital. We examine the epistemic evidence for the claim that part of their practical experience constitutes a specific type of "applicative" knowledge that should be considered as different from but of equal value to theory, which has been the mainstay of academic education. Three independent lines of academic research contribute such evidence: the communities of practice literature, philosophical perspectives on applicative knowledge, and cognitive sciences. We argue that PQDSs may benefit from doctoral programs with specific features designed to leverage their practical knowledge. In turn, they may be able to "boundary span" and publish research results in forms that are appreciated by their professional communities. Finally we discuss some practical institutional issues that could be addressed if we are to sustain this profile of researchers. [ABSTRACT FROM AUTHOR]

In information systems, most research on knowledge management assumes that knowledge has positive implications for organizations. However, knowledge is a double-edged sword: while too little might result in expensive mistakes, too much might result in unwanted accountability. The purpose of this paper is to highlight the lack of attention paid to the unintended consequences of managing organizational knowledge and thereby to broaden the scope of IS-based knowledge management research. To this end, this paper analyzes the IS literature on knowledge management. Using a framework developed by Deetz (1996), research articles published between 1990 and 2000 in six IS journals are classified into one of four scientific discourses. These discourses are the normative, the interpretive, the critical, and the dialogic. For each of these discourses, we identify the research focus, the metaphors of knowledge, the theoretical foundations, and the implications apparent in the articles representing it. The metaphors of knowledge that emerge from this analysis are knowledge as object, asset, mind, commodity, and discipline. Furthermore, we present a paper that is exemplary of each discourse. Our objective with this analysis is to raise IS researchers' awareness of the potential and the implications of the different discourses in the study of knowledge and knowledge management. [ABSTRACT FROM AUTHOR]

Major corporations have tried in recent years to formalize planning processes in their MIS organizations in response to the growing importance of information processing to corporate business functions. This paper examines the function of long-range planning in an MIS organization with particular attention to the issues management process.
This paper critiques the process, identifies both successes and difficulties, and suggests ways in which other organizations contemplating issues management might develop, implement, and maintain this component of the overall planning process. [ABSTRACT FROM AUTHOR]

In this paper, we present an economic learning model that helps to formalize the complex relationships among an offshoring firm's knowledge levels, production costs, and coordination costs. Specifically, we model a domestic firm's use of a selective offshore strategy (i.e., offshoring only a portion of its information technology activities) to exploit, through IT investments or contractual provisions, the foreign vendor's large, scale-driven repository of production knowledge. We illustrate the conditions under which knowledge transfers during offshoring may reduce a domestic firm's in-house production costs, leading to total cost savings in both the short term and the long term. Alternatively, when knowledge transfers are not sufficiently large, some short-lived offshoring projects may generate substantial cost savings to the domestic firm; however, long-lived offshoring projects may cause a disruption in the knowledge supply chain, resulting in substantial losses in the later stages of the project. A firm that fails to realize the costs associated with such a disruption soon enough in the project life may find itself locked into a disadvantageous offshoring agreement without any recourse. However, a domestic firm may be able to overcome a disruption in its knowledge supply chain by exploiting the learning-by-doing production knowledge generated by the foreign vendor's economies of scale. The managerial implications derived from our learning model may help guide firms as they consider the impacts of offshore contracts and knowledge management investments on firm knowledge, production costs, and coordination costs. [ABSTRACT FROM AUTHOR]

Recent research has presented a conceptualization, metric, and instrument based on Microsoft Usability Guidelines (MUG; see Agarwal and Venkatesh 2002). In this paper, we use MUG to further our understanding of web and wireless site use. We conducted two empirical studies among over 1,000 participants. In study 1, conducted in both the United States and Finland, we establish the generalizability of the MUG conceptualization, metric, and associated instrument from the United States to Finland. In study 2, which involved longitudinal data collection in Finland, we delved into an examination of differences in factors important in determining web versus wireless site usability. Also, in study 2, based on a follow-up survey about site use conducted 3 months after the initial survey, we found support for a model of site use that employs the MUG categories and subcategories as predictors. The MUG-based model outperformed the widely employed technology acceptance model both in terms of richness and variance explained (about 70 percent compared to 50 percent). [ABSTRACT FROM AUTHOR]

To maintain competitive advantage, a firm's investment decisions related to knowledge creation are likely to be strategic in nature. However, strategic investments usually have an element of risk linked to uncertain and deferred investment benefits. To date, such investment decisions relating to knowledge workers have not been extensively researched. In this paper, we explore the following research question: How do we strategically assess knowledge creation over time giving consideration to complex decision criteria in order to improve organizational value? We develop a model based on economic and organization theory for assessing organizational value with regard to knowledge creation investments. Our model prototype provides managers with a learning tool relating to the timing and selection of knowledge creation investments. Our own use of the tool in simulation experiments yielded several insights which suggest that the decisions typically made by managers may dilute knowledge creation investments. Our results demonstrate that the organizational benefit of knowledge creation processes should be well aligned with near-term tasks. Under instances of high knowledge depreciation, however, it is unlikely that individual workers can optimize knowledge creation process decisions without organizational involvement in matching skills to task complexities. The organizational benefits of consistent and frequent knowledge creation process participation increase over time as the match of skills and task complexities improve. [ABSTRACT FROM AUTHOR]

The need for continual value innovation is driving supply chains to evolve from a pure transactional focus to leveraging interorganizational partnerships for sharing information and, ultimately, market knowledge creation. Supply chain partners are (1) engaging in interlinked processes that enable rich (broad-ranging, high quality, and privileged) information sharing, and (2) building information technology infrastructures that allow them to process information obtained from their partners to create new knowledge. This study uncovers and examines the variety of supply chain partnership configurations that exist based on differences in capability platforms, reflecting varying processes and information systems. We use the absorptive capacity lens to build a conceptual framework that links these configurations with partner-enabled market knowledge creation. Absorptive capacity refers to the set of organizational routines and processes by which organizations acquire, assimilate, transform, and exploit knowledge to produce dynamic organizational capabilities. Through an exploratory field study conducted in the context of the RosettaNet consortium effort in the IT industry supply chain, we use cluster analysis to uncover and characterize five supply chain partnership configurations (collectors, connectors, crunchers, coercers, and collaborators). We compare their partner-enabled knowledge creation and operational efficiency, as well as the shortcomings in their capability platforms and the nature of information exchange. Through the characterization of each of the configurations, we are able to derive research propositions focused on enterprise absorptive capacity elements. These propositions provide insight into how partner-enabled market knowledge creation and operational efficiency can be affected, and highlight the interconnected roles of coordination information and rich information. The paper concludes by drawing implications for research and practice from the uncovering of these configurations and the resultant research propositions. It also highlights fertile opportunities for advances in research on knowledge management through the study of supply chain contexts and other interorganizational partnering arrangements. [ABSTRACT FROM AUTHOR]

This paper addresses the design problem of providing IT support for emerging knowledge processes (EKPs). EKPs are organizational activity patterns that exhibit three characteristics in combination: an emergent process of deliberations with no best structure or sequence; requirements for knowledge that are complex (both general and situational), distributed across people, and evolving dynamically; and an actor set that is unpredictable in terms of job roles or prior knowledge. Examples of EKPs include basic research, new product development, strategic business planning, and organization design. EKPs differ qualitatively from semi-structured decision making processes; therefore, they have unique requirements that are not all thoroughly supported by familiar classes of systems, such as executive information systems, expert systems, electronic communication systems, organizational memory systems, or repositories. Further, the development literature on familiar classes of systems does not provide adequate guidance on how to build systems that support EKPs. Consequently, EKPs require a new IS design theory, as explicated by Walls et al. (1992). We created such a theory while designing and deploying a system for the EKP of organization design. The system was demonstrated through subsequent empirical analysis to be successful in supporting the process. Abstracting from the experience of building this system, we developed an IS design theory for EKP support systems. This new IS design theory is an important theoretical contribution, because it both provides guidance to developers and sets an agenda for academic research. EKP design theory makes the development process more tractable for developers by restricting the range of effective features (or rules for selecting features) and the range of effective development practices to a more manageable set. EKP design theory also sets an agenda for academic research by articulating theory-based principles that are subject to empirical, as well as practical, validation. [ABSTRACT FROM AUTHOR]

Knowledge is a broad and abstract notion that has defined epistemological debate in western philosophy since the classical Greek era. In the past few years, however, there has been a growing interest in treating knowledge as a significant organizational resource. Consistent with the interest in organizational knowledge and knowledge management (KM), IS researchers have begun promoting a class of information systems, referred to as knowledge management systems (KMS). The objective of KMS is to support creation, transfer, and application of knowledge in organizations. Knowledge and knowledge management are complex and multi-faceted concepts. Thus, effective development and implementation of KMS requires a foundation in several rich literatures. To be credible, KMS research and development should preserve and build upon the significant literature that exists in different but related fields. This paper provides a review and interpretation of knowledge management literatures in different fields with an eye toward identifying the important areas for research. We present a detailed process view of organizational knowledge management with a focus on the potential role of information technology in this process. Drawing upon the literature review and analysis of knowledge management processes, we discuss several important research issues surrounding the knowledge management processes and the role of IT in support of these processes. [ABSTRACT FROM AUTHOR]

The resource-based view of the firm attributes superior financial performance to organizational resources and capabilities. This paper develops the concept of IT as an organizational capability and empirically examines the association between IT capability and firm performance. Firm-specific IT resources are classified as IT infrastructure, human IT resources, and IT-enabled intangibles. A matched-sample comparison group methodology and publicly available ratings are used to assess IT capability and firm performance. Results indicate that firms with high IT capability tend to outperform a control sample of firms on a variety of profit and cost-based performance measures. [ABSTRACT FROM AUTHOR]

Information systems research has traditionally focused on information as an object that serves as input to decision making. Such a perspective attends mainly to the use of information. Increasingly, however, organizations are concerned about the production of information. This paper focuses on the work of producing informational objects, an activity central to knowledge work. Based on data collected during an eight-month ethnographic study of three groups of knowledge workers--computer system administrators, competitive intelligence analysts, and librarians--I explore the informing practices they relied upon. These are identified as ex-pressing, monitoring, and translating. Common to these informing practices is the knowledge workers' endeavor to balance subjectivity and objectivity, where subjectivity is a necessary part of doing value adding work and objectivity promises workers authority and a sense of security. Recognizing that researchers are knowledge workers too, I draw on my own experiences as an ethnographic researcher to identify parallels between my informing practices and those of the knowledge workers I studied. These parallels are intended to challenge the taken-for-granted assumptions underlying scientific practice. l adopt a confessional genre of representation for this purpose. [ABSTRACT FROM AUTHOR]

Given the continuing prevalence of information systems (IS) failure, this paper contends that a fresh theoretical perspective and new methodological principles are required. It is argued that learning is crucial to the success of information systems development (ISD), and that many IS projects miscarry due to the inherently high levels of stress and anxiety that imbue ISD and that elicit defense-avoidance behavior patterns in project teams. Such social defenses reflect modes of group behavior that operate primarily to reduce anxiety, rather than reflecting genuine engagement with the task at hand. It is argued that the operation of these defenses can come to paralyze the learning processes that are critical to effective IS development. Following a clinical research strategy, case studies are presented illustrating the working of defensive processes which undermined three IS projects. Three social defenses are illustrated: the organizational ritual, the sibling horde, and paranoid isolationism. Drawing on psychodynamic theory, the concept of transitional space is introduced. Such spaces have two important aspects: a supportive psychological climate and a supply of appropriate transitional objects (i.e., entities that provide temporary emotional support). It is argued that IS development should be reframed as a transitional space, with particular attention given to the selection of appropriate transitional objects to assist in breaking down defensive processes. The cases are revisited to illustrate this approach in action; useful insights and positive practical outcomes are shown. It is concluded that the present psychodynamic perspective has considerable value in relation to the IS discipline: theoretically, in terms of our understanding of the social dynamics of ISD and at a practical level too, through the provision of diagnostic concepts and remedial measures that have significant potential to enhance IS praxis and to redress the high rate of IS failure. [ABSTRACT FROM AUTHOR]

Information systems with an "intelligent" or "knowledge" component are now prevalent and include knowledge-based systems, decision support systems, intelligent agents, and knowledge management systems. These systems are in principle capable of explaining their reasoning or justifying their behavior. There appears to be a lack of under, standing, however, of the benefits that can flow from explanation use, and how an explanation function should be constructed. Work with newer types of intelligent systems and help functions for everyday systems, such as word-processors, appears in many cases to neglect lessons learned in the past. This paper attempts to rectify this situation by drawing together the considerable body of work on the nature and use of explanations. Empirical studies, mainly with knowledge-based systems, are reviewed and linked to a sound theoretical base. The theoretical base combines a cognitive effort perspective, cognitive learning theory, and Toulmin's model of argumentation. Conclusions drawn from the review have both practical and theoretical significance. Explanations are important to users in a number of circumstances--when the user perceives an anomaly, when they want to learn, or when they need a specific piece of knowledge to participate properly in problem solving. Explanations, when suitably designed, have been shown to improve performance and learning and result in more positive user perceptions of a system. The design is important, however, because it appears that explanations will not be used if the user has to exert "too much" effort to get them. Explanations should be provided automatically if this can be done relatively unobtrusively, or by hypertext links, and should be context-specific rather than generic. Explanations that conform to Toulmin's model of argumentation, in that they provide adequate justification for the knowledge offered, should be more persuasive and lead to greater trust, agreement, satisfaction, and acceptance--of the explanation and possibly also of the system as a whole. [ABSTRACT FROM AUTHOR]

Fostering information technology innovation has assumed primacy in discussions of information systems management. Changes in the nature of available information technologies and their potential applications underscore the importance of creating new knowledge for deploying a technology within an organization rather than transferring such knowledge from external sources. Technology users remain a largely untapped source for such knowledge creation. This paper argues that deliberate organizational design actions in the form of mechanisms can enhance technology users' propensity to innovate in information technology. Specifically, a taxonomy of organizational mechanisms is developed based on the ability of various mechanisms to facilitate knowledge acquisition and knowledge conversion. The conceptual taxonomy is populated with specific design actions described in the literature utilizing a Delphi study. The effects of various classes of mechanisms on three key antecedents of user propensity to innovate in IT--technology cognizance, ability to explore a technology, and intention to explore a technology--are tested using a field study. Results provide support for the conceptual taxonomy. Implications for theory and practice are offered. [ABSTRACT FROM AUTHOR]