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The decision making process in communication is affected by internal and external factors from dynamic environments. Humans can perform a variety of behaviors in a similar situation, unlike robots. This paper discusses human psychological phenomena during communication from the point of view of internal and external factors, such as perception, memory, and emotional information. Based on these, we introduce the personality affected robotic emotional model and the emotion affected associative memory model for the robot. We organize an interactive robot system to provide suitable decisions for the robot. Results from interactive communication experiments indicate that the robot is able to perform different actions based on internal and external factors. [ABSTRACT FROM AUTHOR]