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Purpose - This paper seeks to feature an interview with Brad Eden, Associate University Librarian for Technical Services and Scholarly Communication at the University of California, Santa Barbara. Eden discusses the University of California Libraries' Next Generation Technical Services initiative. Design/methodology/approach - The paper notes changes necessary to transform technical services for the new digital realm. Findings - The task force chaired by Eden recommends several changes to traditional processes, three of which are central to achieving transformative change. Originality/value - The paper offers readers insights into the means by which a large consortium under severe financial constraints is attempting to achieve cost-savings and value-added services through system-wised collaboration. [ABSTRACT FROM AUTHOR]