1. Patients want to be seen: The top 3 information needs of patients with inguinal hernia
- Author
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Veerle M. D. Struben, Judith Frissen, Roeland H den Boer, Karlijn J. van Stralen, Catharina van Oostveen, Lotte Ruijter, and Health Services Management & Organisation (HSMO)
- Subjects
Male ,Hernia ,020205 medical informatics ,Health Care Providers ,Video Recording ,Social Sciences ,Hernia, Inguinal ,02 engineering and technology ,0302 clinical medicine ,Cognition ,0202 electrical engineering, electronic engineering, information engineering ,Medicine and Health Sciences ,Psychology ,Medical Personnel ,Computer Networks ,Qualitative Research ,Multidisciplinary ,Middle Aged ,Identification (information) ,Professions ,030220 oncology & carcinogenesis ,Hospital Information Systems ,Medicine ,Female ,Medical emergency ,Needs Assessment ,Research Article ,Computer and Information Sciences ,Science ,Decision Making ,MEDLINE ,Information needs ,Surgical and Invasive Medical Procedures ,Trust ,03 medical and health sciences ,Signs and Symptoms ,Physicians ,Added value ,medicine ,Humans ,Patient participation ,Surgeons ,Physician-Patient Relations ,Internet ,business.industry ,Information Dissemination ,Cognitive Psychology ,Biology and Life Sciences ,medicine.disease ,Health Care ,Inguinal hernia ,Surgical Repair ,People and Places ,Cognitive Science ,Laparoscopy ,Population Groupings ,Patient Participation ,Clinical Medicine ,business ,Qualitative research ,Neuroscience - Abstract
BackgroundGood patient information has shown to improve surgical outcomes. In this study we explore what kind of pre-surgical information patients need and if the provision of a 360˚ video of a surgical procedure can be of added value to the information provided by the hospital.MethodsAn explorative qualitative study using semi-structured interviews on information needs was conducted among 17 inguinal hernia patients to gain more insight in the patients' present surgical information needs. Patients either were planned to receive or already had received a surgical procedure. Questions were asked about the current information provision and, after being shown a 360˚ video of the surgery, whether this would be of added value.ResultsOf the total group of 17 patients (mean age 56, interquartile range 45-64) 16 were male and one was female. Most had no previous experience with virtual reality (14/17), already had undergone a surgical procedure (11/17). Patient information needs were all about "seeing" which can be viewed from three different perspectives [1] being seen as a unique person in the treatment process, [2] being seen as a partner, and [3] seeing is understanding. Patients wanted the contact with the doctor to be more personal, with the possibility to see the anesthetist in person, the surgeon to see their wound in the recovery phase, and to receive personal answers to questions about their specific situation. Patients found the 360-video not fearsome, and believed that visual content could be beneficial as it appeals more to their imagination than written or oral information and increases their understanding. It also provided them with a better understanding of their treatment options, their pre-, peri-, and post-surgical procedures and identification of the cause of post-operative side effects.ConclusionTo address patients' information needs, complementary tools or services are needed that increase personal contact as well as tailor it to individual patient's needs. Even though video-apps are a partial alternative, hospitals should still offer patients the possibility of having face-to-face meetings with physicians as this is highly valued by patients and leads to increased trust in physicians' performance.
- Published
- 2020
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