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The need for professional reflection has been argued extensively in social work literature. A separate literature has demonstrated the potential of using conversation analytic research (CA) in interventions seeking to inform professional practice in social and health care. Nevertheless, we know little about how social workers actually do 'reflection' and how CA can be used to facilitate reflection, specifically. The objective of this paper is to examine how CA can be used in interventions that develop reflective professional practice. Our dataset consists of audio recordings of 21 mutual learning and innovation platforms, taking place as part of a collaboration between researchers and five Danish social work agencies. We use CA to examine how researchers and professionals reflect on social work interactions. We find that the use of CA (a) makes professionals aware of aspects of practice that are often performed in routinised ways and (b) provides concrete starting points for the non-evaluative reflection on such practice. The paper has implications for researchers and professionals looking to utilise CA in developing reflective practice as it outlines one model for intervention, demonstrates the detailed ways in which reflection may be accomplished in interaction and discusses the organisational requirements of such interventions. [ABSTRACT FROM AUTHOR]

This paper presents findings from a photovoice project that was aimed at engaging with a diverse range of black men in a London Borough. The key objectives were to find a different way to get men to talk about their concerns and to raise awareness about mental health. Photovoice is a participatory research action technique that was developed to enable communities to document their concerns and experiences of community life that is meaningful to them. Nineteen men participated in the project. It has been suggested that men, in particular, black men do not find it easy to talk about mental health issues. This study found that through the use of photovoice methods, black men were able to talk about a range of emotions when they were offered the right medium and safe spaces to share their experiences. It found that they can and want to take control of their lives, but at times may require life skills training. Another finding was that black men have to balance expectations about being strong whilst 'containing' vulnerabilities in racialised contexts – being hard on the outside and human on the inside, and that their experiences are characterised by journeys of significant struggle and resilience in the face of adversity. The paper concludes that mental health services should find ways of engaging with black men differently, i.e. reaching out rather than the traditional mantra of 'outreach'. [ABSTRACT FROM AUTHOR]

This article uses Feminist New Materialist theoretical perspectives on time and temporality to critically explore the social work practice of life story work, designed to help children who are or have been in public care, or are adopted, assemble a coherent narrative of their care journey, adverse experiences and identity. Interview data presented here was produced with 17 participants (foster carers, adoptive parents and social work professionals in care or adoption teams) who were part of a project which sought to understand how aspects of life story work could be transformed into everyday care conversations between children and the adults who care for them (see www.difficultconversations.info). Our analysis highlights the way participants understood and constructed temporal elements of children's experiences and identities: their pasts, presents and futures, in the context of having conversations about care with them. Through the discussion, we indicate a need to loosen the configuration of children's life stories and identities as 'pre-care' and 'post-care', and instead move toward an acceptance of children's multiple selves and multiple important others as existing across time. [ABSTRACT FROM AUTHOR]

Interactional closings constitute a crucial aspect of social interaction and, in social work practice, are organized around participants' orientation to an asymmetrical distribution of tasks between professional and client, informed by a "dialectics of care and control." Proceeding from a conversation analytic framework, and grounded on video recordings of encounters between social workers and clients in diverse institutional settings in Portugal, the present paper investigates how the routine of closing social work encounters is carried out through professionals' and clients' joint and progressive orientation toward bringing the encounter to an end, and examines some of the interactional and embodied practices mobilized by them for accomplishing this task. By providing a detailed analysis of participants' audible and visible conduct and their interactional practices, this study shows how social workers orchestrate clients' leave-taking through the concerted mobilization of linguistic, bodily and material resources, shedding light into how the dialectics of care and control are managed in the everyday exercise of social intervention. [ABSTRACT FROM AUTHOR]

Welfare organisations across the world are becoming more streamlined with less time for building relationships with clients, rendering non-governmental organisations increasingly important for welfare provision. In this paper, we investigate an understudied area in social work: the small talk through which volunteer organisations conduct social work tasks in interaction with clients. The data consist of 108 phone calls to a helpline that offers social contact to older people, recorded in 2020 in Sweden. We use conversation analysis to investigate how callers and call-takers rely on and produce informal sociability in providing support for clients. Specifically, we show that talk about the weather, a prosaic small talk topic, is interwoven with institutional work. By allowing or preventing outdoor activities, weather is a conduit for call-takers and callers to introduce and navigate norms of remaining active as an older adult. Cultural understandings and concerns about good or bad weather allow participants to move between reproducing client/service-provider asymmetries and reaching affiliative affective stances. Thus, the supposedly banal topic of the weather, known as a resource for sociability amongst the unacquainted, is, in this setting, used in ways particular to social work practice. [ABSTRACT FROM AUTHOR]

In anonymous online text-based counselling provided by social services, counsellors face specific communicative and professional challenges. Among other things, they need to ensure that they have understood the chat users correctly in order to provide relevant information and advice. The paper studies how counsellors check their understanding of users' situations by using formulations, namely, summarising and rephrasing users' initial problem descriptions. The data consists of chat logs from 56 web-based counselling sessions provided by social services in Sweden. Conversational analysis is used to examine the functions of chat counsellors' formulations. Analyses show that counsellors reformulate users' initial requests to establish a joint understanding of the users' situations and help requested. Three distinct functions of the initial formulations are identified: recasting requests in the institutional terms of social services, clarifying ambiguity in the user's initial posts and affiliating with the user. [ABSTRACT FROM AUTHOR]

Supervision is widely recognised as a core activity for social work. In this paper, we explore the nature of decision-making in supervision, using a collection of twelve audio-recordings from one child protection team in England. We apply Conversation Analysis to see how potential actions are put 'on the table', by whom, and the interactional work that occurs before any final decision is made. Within these data we find that supervision may not be an especially key site for decision-making. When actions are proposed, we identify three primary patterns: unilateral decision making, bilateral decision making and polar questions which instigate decision making sequences. In each, it is almost always the supervisor who proposes a possible future action, and the social worker who responds. If the social worker is agreeable, there is often little further discussion. When the social worker resists the proposal or there is further talk around the future action, the subsequent conversation was likely to focus on how it reflects on the worker's professional competence, rather than the merits of the action and implications for the family. These findings raise the question of how (and where) casework decisions are made in this social work team, if not in supervision. They also suggest we need to pay more attention to issues of professional standing and creating opportunities for shared decision making when thinking about supervision. Our analysis furthers current knowledge of what happens in social work supervision by demonstrating how epistemic and deontic domains, as well professional competency, are interactionally relevant forces shaping the decision-making process. [ABSTRACT FROM AUTHOR]

The Coronavirus-19 crisis has led university professors, social workers, students and social service consumers to shift to online methods of communication and teaching. In this novel, shared reality, the present paper introduces a new initiative based on implemented photovoice methodology as a tool for documenting BSW students' professional daily lives. This tool was used at a practical training seminar for 16 third year students at the School of Social Work, Sapir Academic College. [ABSTRACT FROM AUTHOR]

An editorial is presented on conversation analysis understanding and informing social work practice. Topics include systematic nature of social interaction and constituting effective communication, informing guidance, and policy; and focusing on conversation analysis in particular as a method for examining, understanding, and representing the complexity of social work practice.

Social care assessments in England are envisaged as conversations, implying an informal and congenial encounter, in which both parties have equal roles. However, a fundamental task during an assessment is to gauge eligibility for resources. This article uses conversation analysis to consider audio recorded data of seven social care assessments in England. The article focuses on topic shifts, where the assessor introduces an 'assessment relevant' topic, and we examine how these shifts are managed. Sometimes assessors used what was said by the client or by the carer as a 'pivot', which could produce a feeling of friendly conversation, but simultaneously lead to an intrusion into the client's personal knowledge domain. Assessors also had other strategies for framing a 'next question', such as noticing something in the environment, referring to previous notes or to previous conversations. The conversation might feel 'friendly', but these tactics could lead to the personal life domain of the client being inadvertently revealed and used as relevant for their assessment. [ABSTRACT FROM AUTHOR]

Although there have been a few articles discussing laughter in social work, social work is not normally associated with humour and laughter. The paper explores the use of non-seriousness in interview interactions with Approved Mental Health Professionals (AMHPs) using analytical insights gained from ethnomethodology, conversation analysis and socio-linguistics. Excerpts from empirical data from individual narrative interviews will be used to show how social work identity can be accomplished through humour and laughter. The significance of the key ethnomethodological concepts of unique adequacy, vulgar competency and indexicality will be used to inform the analysis of gallows or bleak humour, ironic banter about the ‘other’ and the telling of troubles. In the interviews, non-seriousness was successfully accomplished by two ‘strangers’. It is argued that as group members of a specialised group, we share a deep competence in the haecceity or the ‘just thisness’ of the social work trade. Thus, this can be seen as a powerful demonstration of the competencies involved in being a bona fide member of a collectivity. [ABSTRACT FROM PUBLISHER]

Given the emphasis on communication in social work, the empirical study of social work interactions is an important area for research. By examining recordings of naturally occurring social interaction and analysing participants' practices in close detail, conversation analysis (CA) provides rigorous resources for understanding the practical challenges and opportunities of professional intervention. Since the origins of CA in the 1970s, this approach has been used for investigating interactions in a wide range of institutional domains. Based on articles published in peer-reviewed journals in English, this scoping review maps the development of CA in social work research. The review gives an overview of the institutional contexts, professional groups and client groups that have been investigated using CA methods, as well as how their interactional practices have been examined. We show contributions of CA to understanding social work in terms of specific interactional practices, how practitioners accomplish challenging institutional activities in interactions and how theories and ideals about interactions relate to social work practice. The review highlights research gaps concerning clients' resources for pursuing agendas, embodied conduct in social work, contributions to the cumulative body of CA research and implications for practice. We discuss these findings in relation to CA as a relatively new approach in social work research and the challenges which CA may need to address to become a more integrated part of social work research and practice. [ABSTRACT FROM AUTHOR]

The Swedish Social Services Act stipulates an individual perspective that promotes self-determination. In practice, this means that relatives lack formal rights to intrude on a person with dementia's right to self-determination in decisions about elder care services. However, the Social Services Act also states that family members who are caring for a close relative should be offered support. This legislation may lead to contradictions within social work practice with couples. The aim of the present article is to explore how social workers manage needs assessment meetings in which couples living with dementia express diverging stances and the partner with dementia resists an offer for elder care services. We benefit from conversation analytic theory and methodology. The findings suggest that social workers accomplish persuasion through these four conversational practices: 'providing information about the offer', 'mitigating the offer', 'positive framing of the offer' and 'laying down conditions for the offer'. Also, local alliances with the partner of the person with dementia were demonstrated throughout. The analysis shows that PwDs provide resistance to the offered services, but there are no examples of a PwD influencing the outcome in terms of offered services. The results raise questions about the effectiveness of persuasion in needs assessment meetings. The findings also add to the critical debate on how social workers may be constrained by institutional logics and where relational competence is needed to balance and coordinate decision-making when assessing the needs of older couples living with dementia. [ABSTRACT FROM AUTHOR]

This article traces how coloniality traps research and researchers in the Global North into maintaining the rigidity of its politics and logics through the meaning process. As International Social Work continues to gain popularity, supporting the proliferation of research across borders, the theoretical underpinnings must be unpacked with the context of the collaboration and the cultures involved that give meaning to both. The crux of the article rests within the implications for qualitative research in social work—both within, and across borders as a way of promoting social justice with marginalized communities. It also provides new possibilities for transcending and translating methodologies across the fields of social work and anthropology. To illustrate how research operates under the rubric of coloniality, this article uses autoethnography to uncover the on-the-ground realities of working across localities. The auto-ethnography revealed that despite the goal of sharing control of the research process, tensions related to coloniality emerged. As a result of working in different localities, each team's processes became distinct—as it was informed by different historical, economic and geopolitical processes. [ABSTRACT FROM AUTHOR]

There is an urgent need to understand how programming inside prisons can facilitate rehabilitation and reentry processes, especially among men convicted of violent offenses. GRIP (Guiding Rage into Power) is a year-long "Offender Accountability" program presently spreading through the California prison system. GRIP is a group-therapy and trauma-healing program that follows a somatic-awareness-centered model. We use audiovisual data to investigate the sequenced, second-to-second inner workings of what actually constitutes operational excellence in this evidence-based in-prison rehabilitation program. Making use of interaction ritual theory and conversation analysis, we demonstrate how two processes—the diffusion and the redirecting of attentional focus/mood—transpire in GRIP classrooms. The conclusion argues that these two processes may be the "hidden" building blocks, or what is lacking, in countless rehabilitation programs and other social work interventions—both inside and outside of correctional facilities. [ABSTRACT FROM AUTHOR]

Dementia is a chronic illness that not only has substantial effects on the life as well as future for the individuals diagnosed, but also affects those with whom these individuals have relationships. This has implications that need to be addressed by professional practice, not least since social work research has shown that the support available for couples managing dementia is insufficient. There are few studies today of how couples jointly talk about their future with dementia and how they adapt to it as a couple and as individuals. Therefore, this article explores how couples in which one of the spouses has a diagnosis of dementia jointly talk about an uncertain future with dementia. The study benefits from using the conversation analytic method when studying video-recorded interactions among 15 couples living with dementia. The results show that either or both spouses can actively request knowledge about the progression of dementia, but at the same time, the spouses without dementia express awareness of the uncertainty that is connected to a future with dementia. Moreover, either or both spouses may also express contentment with "not knowing." In all examples, one or several of the participants alternate between taking epistemic stances of knowing and unknowing as well as ascribing stances to others, and spouses can display similar or oppositional stances. The findings suggest a need for developing communicative practice for couples to jointly talk about dementia, as well as a need for social workers to find ways of providing emotional support. [ABSTRACT FROM AUTHOR]

The purpose of this research is to characterise the internal conversations of individual young people in transition from state care, with a goal of supporting practitioners’ approaches to ‘pathway planning’, and contributing to theories of agency in emerging adulthood under conditions of long-term adversity. We used Margaret Archer’s theory of agency, in which internal conversations are regarded as playing a central role in mediating between structure and agency. Archer describes three different modes of (actively agential) internal conversation: communicative reflexivity, autonomous reflexivity and meta-reflexivity; and one mode of passive agency: fractured reflexivity – associated with adverse contextual constraints. In a qualitative design, using Archer’s open-ended interview framework we met nine participants, aged 19–24, varying considerably in outcome, recruited at a specialised service for care leavers in London UK. Analysis of the interview data included an extended phase of individual case analysis. Two participants experienced emerging active agency (however, both experienced elements of fractured reflexivity). Three participants experienced fractured reflexivity, with limited internal conversation, and low planning agency (however, each experienced green shoots of focused internal dialogue). Four participants experienced a survival-oriented mode of internal conversations, a category not found in Archer’s previous work. All four of these participants showed some elements of fractured reflexivity, but narrated rich internal conversations, including accounts of adverse experiences in which self-reliance was seen as having been essential. The majority of participants (across modes) found the idea of planning (beyond day-to-day) anathema. [ABSTRACT FROM AUTHOR]

Home visits are a key method in social care but little is known about how they are conducted. This study analyses transcripts of audio-recordings of visits made by social care workers to their clients and contributes to an understanding of how such interactions are performed.Attention was paid to how the agenda for home visits was set through topic shifting, asking questions, interrupting and telling stories. This allowed the visits to be compared with a number of theoretical models of assessment. Variations in how workers asked questions and responded to clients’ stories suggested that they had some discretion to act as street-level bureaucrats. [ABSTRACT FROM AUTHOR]

The author reflects on the difficult of conversations because they have forced people to confront the fragility of life. She argues that the conversations have involved competing priorities and preferences over very real and increasingly limited resources. She contends that any attempt to avoid or delay these hard discussions is irresponsible.

The topic of parental engagement in the context of child protection is of significant international interest, given much documented problems of achieving effective ‘partnerships’ where professional agencies raise serious concerns about children. This article reports the findings of a qualitative study of interaction between professionals and parents in the quasi-judicial setting of pre-proceedings meetings in England. Recent legislative changes in England and Wales have aimed to improve the prospects for effective partnership work with parents through a revised pre-proceedings process. Through detailed examination of parent-professional interaction using methods of applied discourse studies, the study highlights the constraints that institutional requirements create in terms of the differential rights and obligations of parents and professionals. Inevitably, that talk is asymmetrically organized in favour of the local authority, leads to resistance on the part of parents. The study highlights problems of engaging parents who display both active and passive forms of resistance, as they seek to challenge or reject organizational goals. The study concludes with broader observations about the likely limits of legislative efforts that seek to ‘re-order’ the complex relationships between parents and professionals in child protection work. [ABSTRACT FROM PUBLISHER]

In the context of debates about social work's knowledge base and its essential role this article focuses on how core social work activity might be identified and offers some preliminary suggestions as to what may constitute it. Drawing on a naturally occurring conversation between a social worker and two service users two claims are made. First, that despite concerns with uncertainty in late modernity, some features of interaction remain inherently certain. These include (1) Materiality, the setting and its participants are taken as real; (2) Identity, participants engage on the basis that they are who they say they are; (3) Taken for granted aspects of social organization; for example, that all participants can hold a conversation until shown otherwise; and, (4) Historicity, referring to a preexisting set of accounts, justifications, reasons and communicative orderings. Second, these ‘background expectancies’ provide the resource for topic seeking and non-routine practices that may be necessary to social work such as ‘authorized breaching’ of the domestic sphere and private life. [ABSTRACT FROM PUBLISHER]

In activation encounters such as vocational rehabilitation, clients are expected to take an active part in the process of making individual plans and counsellors regularly elicit suggested solutions from clients themselves. This article addresses how such questions nevertheless constitute expectations of clients to be ‘knowledgeable’, which might be problematic for clients without plans or ideas to report in these interactions. Using ethnomethodological conversation analysis, the author closely examines extracts of four interactions between clients and counsellors, focusing on counsellors’ ways of framing or ‘recipient designing’ clients as ‘knowledgeable’ as well as clients’ efforts to align to the counsellor’s suggested identities in their responses. In spite of the normative pressure of the professionals’ questions, this analysis finds that clients are not completely locked into ascribed identities, but rather are capable of managing issues of accountability in situ: although they have no plans or ideas to provide for their future, they manage to give relevant accounts for not fulfilling professionals’ expectations. [ABSTRACT FROM AUTHOR]

In the context of discussions about the potential of collaborative research, a practice-based project was implemented in Auckland, New Zealand during 2006 and 2007, aimed to help develop a culture of enquiry among practitioners in social service. One design variable in this project was the World Café, a conversational process that helps groups to engage in constructive dialogue around critical questions, to build personal relationships, and to foster collaborative learning. In relation to other collaborative approaches, the World Café is powerful in terms of the use of cross-pollination of ideas through evolving rounds of information exchange and the use of a café-style social context that allows the sharing of information in an equitable and non-threatening manner. This article reports on the design and implementation of a World Café approach, located in the philosophy of appreciative inquiry, through ‘Café Hear and Now’. The authors reflect on the perceived value of this initiative and invite dialogue on the implementation of the World Café in social work research. [ABSTRACT FROM PUBLISHER]

Encounters between citizens and institutions are characterized by communicative activities where questions and answers are crucial elements. This kind of information eliciting constitutes a necessary part of institutional work in order to efficiently process the case, but it also has normative dimensions. In this study the use of the record in institutional conversations was analysed. The empirical material consists of 30 vocational guidance conversations at a public employment office between institutional actors and long-term unemployed applicants. In these conversations two versions of the applicant were addressed: the person and the record. It is argued that the way the institutional record is introduced and how the two versions are handled in the conversation has important pedagogical implications in the work of transforming the social position of the citizen. [ABSTRACT FROM AUTHOR]

The author discusses the aspects of the criticism about their conversation. He argues that the critic remarks about not believing levels of understanding are commensurable. He contends that paradigm does not equal a pattern for replication but an object for articulation. He highlights theoretical problems for normal science.