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1. Determining the Effectiveness of Digital Reference Services in Malaysian Academic Libraries.

Author

Kadir Wan Dollah, WanAb. and Singh, Diljit

Subjects
*ELECTRONIC reference services (Libraries), *ONLINE information services, *EFFECT of technological innovations on academic libraries, *LIBRARY users
Abstract

The aim of this study is to determine the effectiveness of digital reference services in academic libraries in Malaysia. It focuses on the awareness, usage, users' perception, library's performance, perceived needs, issues, and problems faced by students. The research methodology employed was a case study approach that combined three data collection methods: questionnaires, interviews, and content analysis. [ABSTRACT FROM AUTHOR]

Published
2010
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