1. The impact of the Covid-19 pandemic on the performance of street level bureaucrats in Brazil
- Author
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Ana Carolina Nunes, Marcela Garcia Corrêa, Taciana Barcellos, Alexsandro Santos, Erika Caracho Ribeiro, Guilherme Pereira, Morgana G. Martins Krieger, Juliana Rocha Miranda, Claudio Aliberti, Fernanda Lima Silva, Beatriz Soares Benedito, Mariana Costa Silveira, Giordano Morangueira Magri, Gabriela Thomazinho, and Gabriela Spanghero Lotta
- Subjects
education.field_of_study ,Government ,Materials Science (miscellaneous) ,media_common.quotation_subject ,05 social sciences ,Population ,Exploratory research ,Public policy ,Public administration ,General Business, Management and Accounting ,Economic Justice ,Industrial and Manufacturing Engineering ,0506 political science ,Work (electrical) ,Political science ,0502 economics and business ,Pandemic ,050602 political science & public administration ,Bureaucracy ,Business and International Management ,General Agricultural and Biological Sciences ,education ,050203 business & management ,media_common - Abstract
Dealing with the Covid-19 pandemic requires that the State make hard decisions that involve the action of bureaucrats who interact with the population through the implementation of public policy, the street-level bureaucracy (SLB). In this paper, based on a mixed- method exploratory study, we analyze how the daily performance of street-level bureaucrats in different policy areas- health and social care, access to the justice system, public security and education - has changed during the pandemic. We also explore the repercussions of those changes. Based on the analysis of the perceptions of bureaucrats, changes in their work and in their relationship with the public, we identify three categories that illustrate the dynamics of SLB work during the pandemic: the SLB who faces the crisis on the front lines; the SLB who suffers the effects of the pandemic, but whose work does not require her to face it directly; and the SLB who began to work remotely. We conclude that, during the pandemic, SLB suffered in varying degrees an aggravation of structural problems, such as their removal from decision-making processes - now restricted to the highest government level - and the exacerbation of already existing conflicts and ambiguities.
- Published
- 2021