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This research aims to evaluate organizational and performance features of a traditional Basic Health Unit, from the Primary Health Care service network, from users' perspective. The sample of 55 users was established using the same criteria of a rapid evaluation methodology, which was already validated and based on a free lectureship research sampling process. Empirical data were collected using the Primary Care Assessment Tool instrument validatedfor Brazil. Results revealed that access is one of the bottlenecks in the system. Primary Health Care practice does not focus on families and community in its process of work. The Basic Health Unit offers several services, establishing itself as an entrance to the system, though it does not always establish a link with users. Investments are needed in the Brazilian municipal health network in order to strengthen Primary Health Care attributes.

This qualitative study aimed at understanding the elements that constitute the work process in the reception room of a Primary Care Unit. The theoretical approach used was the work process in health. Data were collected through free observation and semi-structured interview. The Discourse of the Collective Subject and the Thematic Analysis were used for data organization and treatment. Results reveal fragmentation of the work process. The duties are taken as subject of the job, the needs of the users are limited to execution of procedures, and the main instruments are the norms and routines. The work purpose is care to the needy people. We concluded there is a need to develop analysis about the work.